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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
4
Sleek design
on November 24, 2021
Posted by: NWT77
from Charlottesville, VA
Love our new microwave and the sleek design is a great improvement in our kitchen. It also syncs with our oven and the clocks, as well as lights turn on when burners turn on.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Good size, not strong enough venting
on November 24, 2021
Posted by: Irelandnj
from Delaware
I like the look and size of the microwave. Easy to use, however the over the range vent is not as strong as my previous microwave. Unhappy with the vent, even on high. We have had this for 3 months now so there were many opportunities to use different vent settings. I purchased this particular model because it showed the highest grade vent capacity. Disappointing
Features
4
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great feaures
on December 9, 2021
Posted by: mercicop
from alexandria, va
Love my new over the range microwave. Great ventilation and lighting. Lots of features to choose from.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted only 2 years
on January 12, 2022
Posted by: Ray630
from Plainfield, IL
This microwave only lasted 2 years for us. It looks ok but is poor quality.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 14, 2022
Hello there, we couldn't be more sorry to see your microwave stopped working after just 2 years. This is never the sort of ownership experience we'd imagine for any of our consumers so we can imagine your frustration.
We want to further look into this, so please be on the lookout for an email from us. All the best.
Guy@GEA
We want to further look into this, so please be on the lookout for an email from us. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted less than 4 years
on January 24, 2022
Posted by: LS456
from Florida
The microwave suddenly stopped working so I had an electrician come to see what the problem was. The problem is the microwave itself. In lieu of spending more money on an appliance repair person who may or may not be able to fix the problem I will need to get a new microwave. This microwave should have lasted longer, particularly as it did not get used frequently.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, January 26, 2022
Hello,
Thanks for the review. We're sorry to hear that your microwave stopped working especially since it was not used frequently. This is not the experience we want for you as we understand the inconvenience. We'll use your feedback to make improvements.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're sorry to hear that your microwave stopped working especially since it was not used frequently. This is not the experience we want for you as we understand the inconvenience. We'll use your feedback to make improvements.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
replaced parts multiple times— keeps breaking
on March 8, 2022
Posted by: constantlyrepairing
from dallas, texas
We have replaced the door switch at least 8 times in the last year. It works great for 2-6 weeks before it blows and keeps tripping the breaker. We have replaced all of the switches, the breaker, the outlet thinking maybe it’s something else and not the microwave. nope. still doesn’t work. super disappointed because we spent a lot on this microwave and I really love the look of it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 14, 2022
Hi - We are truly sorry to hear about the difficulties you have had with your microwave and apologize for your disappointment and inconvenience. We have emailed you directly to gather additional information regarding your situation and would appreciate a response at your earliest convenience. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The capacity is not what's advertised
on March 18, 2022
Posted by: noraBH
from Frederick, MD
Had same item and because of problems gave it another try. Unfortunately, what I received seems from outside the same but instead of a 2.1 cu ft cavity it only came with a 1.375 cu ft cavity. Product specs on web page: Total Capacity (cubic feet) 2.1 cu ft Cavity (W x H x D) 23-5/32 x 10-5/32 x 15-3/16. What I got is (W x H x D) 19 x 9.25 x 13.5 Total Capacity (cubic feet) = 1.373 cu ft. Not what was advertised and cannot be returned/exchanged.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, March 21, 2022
A smaller internal capacity for the same microwave is certainly not something we would expect to hear. We would love to look into this more. Please send us a message on social media with your current model/serial numbers so we can help. We look forward to hearing from you soon. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheaply made.
on August 29, 2022
Posted by: GLME
from KY
Microwave is not what they used to be! Will not be buying another GE
Features
2
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 8, 2022
Hello - While we're glad to see you enjoy the appearance of this model, we apologize that it did not exceed your expectations. We understand how disappointing that can be.
Please know we strive to provide the best quality using durable material to last for years. For peace of mind, we also offer a limited one-year warranty on our appliances. If you have any questions or concerns about your unit, please reach out directly as we're always glad to help in any way we can.
Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best!
Please know we strive to provide the best quality using durable material to last for years. For peace of mind, we also offer a limited one-year warranty on our appliances. If you have any questions or concerns about your unit, please reach out directly as we're always glad to help in any way we can.
Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best!
Written by a customer while visiting geappliances.com