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Customer Reviews Collected from geappliances.com |
GE - 24" Top Control Tall Tub Built-In Dishwasher
Average Customer Rating:
4
Rating breakdown 768 reviews
5 Stars
405
4 Stars
179
3 Stars
42
2 Stars
45
1 Star
97
78%of customers recommend this product.
(
560 out of
719)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher
Customer Rating
1
Way too many buttons
on September 1, 2021
Posted by: RSim6100
from Houston, Texas
It’s way too sophisticated for me. I’m retired. I need simplicity
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 2, 2021
Hello - Thanks for your review. We can understand your concern about the controls of your dishwasher. Here is the link to this model's owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf
You can also call our GE Answer Center at 1-800-626-2005 for assistance.
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
You can also call our GE Answer Center at 1-800-626-2005 for assistance.
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Does the job well
on October 21, 2021
Posted by: MLGray
from Northern California
Quiet, many options for shorter/longer wash, can isolate to lower or upper if desired, easy to clean when necessary
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible investment
on December 5, 2021
Posted by: Carissa71
from Everett,wa
This is only 4 years old and is rusted inside doesn’t clean well I am so unhappy with it,
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, December 6, 2021
Hi, we're sorry this dishwasher hasn't met your expectations. We understand your frustration with it's design, and we will make improvements to this model. We want to help in any way possible, and if you'd like you can use the following link for care and cleaning tips.
(Page 15)
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf
We appreciate your patience, and if you have any questions or concerns let us know.
-Sylvia@GEA
(Page 15)
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf
We appreciate your patience, and if you have any questions or concerns let us know.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Dishwasher Stopped Working
on December 22, 2021
Posted by: Rav123
from New Jersey
We bought this in 2017 and now it stopped working. The lights come on but the water does not flow in and the unit does not start working.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, January 3, 2022
Hi there, thank you so much for reaching out to us. We're so sorry to see your dishwasher stopped working after 4 years. We can imagine how frustrated you must feel and we're happy to help. We first suggest disconnecting power to your unit for 2-3 minutes to reset the controls. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is found useful and we're wishing you the very best. Please let us know by messaging us on social media if you need anything else.
Guy@GEA
We hope this is found useful and we're wishing you the very best. Please let us know by messaging us on social media if you need anything else.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped Working
on January 5, 2022
Posted by: Alex1967
from Virginia
We typically buy GE and have had dishwashers that have lasted years. This one stopped working. We had a new motherboard installed and it worked for 2 weeks and stopped again. Now we have to buy a new dishwasher as there is no other possible repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GE Appliances, January 10, 2022
Hello,
Thanks for the review, and for being a loyal customer. It's great to hear that you typically buy GE, but sorry that your dishwasher stopped working. We understand the inconvenience and this is not the experience we want for you.
Please consider scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our technicians will be able to help. If you need any additional assistance, please reach out. We are here to help.
Kianna@GEA
Thanks for the review, and for being a loyal customer. It's great to hear that you typically buy GE, but sorry that your dishwasher stopped working. We understand the inconvenience and this is not the experience we want for you.
Please consider scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our technicians will be able to help. If you need any additional assistance, please reach out. We are here to help.
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
This dishwasher has a number of issues
on January 31, 2022
Posted by: guitarist809
from Colorado Springs, CO
While this dishwasher is quiet and does do a great job washing dishes, we've run into a number of issues. Many of which unfortunately seem to be common failure points. This thing was was installed in 2017 and started giving us trouble around 2021. Now in 2022, we give up with it.
- Drain pump started leaking in the rubber hose between the pump and the bottom of the tub. Replaced with a newer version, and haven't really had issues with it.
- Screw holding the upper rack on the left side of the tub is lose and cannot be tightened. Seems like the threads were stripped out a bit from normal use (or the install technician over-tightened)
- Door does not register as closed. It's not the latch, it's likely an issue with the mainboard. I took the latch sensor apart and verified it's working correctly with my multimeter. I also shorted out the cable pins (as the sensor does) and the board does not detect the door being closed.
- Screw holding the upper rack on the left side of the tub is lose and cannot be tightened. Seems like the threads were stripped out a bit from normal use (or the install technician over-tightened)
- Door does not register as closed. It's not the latch, it's likely an issue with the mainboard. I took the latch sensor apart and verified it's working correctly with my multimeter. I also shorted out the cable pins (as the sensor does) and the board does not detect the door being closed.
Based on other feedback, I'm not going to replace the mainboard as the replacements seem to fail fairly quickly. This whole dishwasher has been quite a hassle, so we're going to just replace it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 4, 2022
Hi there - While we're pleased you've enjoyed this dishwashers performance and quietness, we're sorry to hear you have been experiencing issues within 4 years of use. We can certainly understand how disappointing this would be and apologize for the inconvenience this has caused you.
We understand your concern with hearing a negative comment regarding a replacement part may have an interest in. GE is committed to quality and should an unusual situation occur beyond the warranty period we take action on a case-by-case basis.
Based on the issues you are facing, we would suggest to schedule service so a certified service technician can diagnose and repair your dishwasher. If you wish, you can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
In terms of replacing this washer, we are here if you need us by all means! We offer a wide range of dishwashers to choose from. We also have extended warranties on our appliance if you are interested in the future. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm
We appreciate you for being part of the GE Appliances family. We hope you have a great day. -Shayla@GEA
We understand your concern with hearing a negative comment regarding a replacement part may have an interest in. GE is committed to quality and should an unusual situation occur beyond the warranty period we take action on a case-by-case basis.
Based on the issues you are facing, we would suggest to schedule service so a certified service technician can diagnose and repair your dishwasher. If you wish, you can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
In terms of replacing this washer, we are here if you need us by all means! We offer a wide range of dishwashers to choose from. We also have extended warranties on our appliance if you are interested in the future. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm
We appreciate you for being part of the GE Appliances family. We hope you have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Haven’t had it 4 years
on February 19, 2022
Posted by: Jo_dan2
from Brookhaven, ms
Already stopped working twice and haven’t had it even 4 years
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, February 21, 2022
Hi there, thank you for leaving a review. We're terribly sorry to see your dishwasher has stopped working twice within just a four-year period. We can imagine how frustrating this would be considering this is certainly not the level of quality we hold ourselves to. With that said, please know we're confident our technician will be sure to get you taken care of.
If you haven't already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and we want you to know we're always on social media if you need anything else.
Guy@GEA
If you haven't already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're wishing you the best and we want you to know we're always on social media if you need anything else.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke after 3 years
on February 23, 2022
Posted by: TristramUT
from Vineyard, UT
We had 3 visits from technicians who all concluded that it couldn’t be repaired. Something about the circuit board being fried and when they tried to replace it the new one got fried as well. The poor internal wiring was shorting out.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, February 24, 2022
Hello there, we're terribly sorry to hear that after multiple service visits you were told your dishwasher can no longer be repaired. We can imagine how disappointing this would be considering we'd never want any of our consumers to have to go through this.
We want to further look into this for you, so please be on the lookout for an email from our us. All the best.
Guy@GEA
We want to further look into this for you, so please be on the lookout for an email from our us. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com