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Customer Reviews Collected from geappliances.com |
GE - 24" Top Control Tall Tub Built-In Dishwasher
Average Customer Rating:
4
Rating breakdown 768 reviews
5 Stars
405
4 Stars
179
3 Stars
42
2 Stars
45
1 Star
97
78%of customers recommend this product.
(
560 out of
719)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher
Customer Rating
1
Latch sensor failed after less than 50 runs
on March 24, 2022
Posted by: Jasper Jen
from Jasper, GA
Very disappointed in this early failure of a latch sensor. We found that the dishwasher stopped early in the cycle and tried to restart it without success. About 15 seconds after pressing the start button, a chime sounds and the front indicator light flashes amber, same pattern as when I press start but leave the door open. My husband, the reliability engineer, cut the power off at the circuit breaker and then restarted the machine as per GE consumer advice, but to no avail. Removed the tub-sided latch snd same error chime/indicator light pattern. Google search of the problem reveals multiple suggestions for adjusting the dishwasher installation to insure a good connection between sensors when closing the door. The latch closes completely and securely, but the sensors have simply failed. An after-market replacement latch is available through Walmart or Amazon for about $28. We’ll try the other brand and hope that their product is more reliable. Very disappointed in GE which has been such a reliable brand for us.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, March 31, 2022
Hello there,
Thank you so much for sharing your experience about your dishwasher. This is definitely not the expectations we have for our appliances and understand how frustrating this is. We certainly apologize for this. If you have not done so, please consider scheduling a service appointment.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for choosing GE appliances. Mike@GEA
Thank you so much for sharing your experience about your dishwasher. This is definitely not the expectations we have for our appliances and understand how frustrating this is. We certainly apologize for this. If you have not done so, please consider scheduling a service appointment.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for choosing GE appliances. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Latch sensor failed after less than 50 runs
on March 28, 2022
Posted by: Jasper Jen
from Jasper, GA
Latch sensor failed after less than 50 runs
Very disappointed in this early failure of a latch sensor. We found that the dishwasher stopped early in the cycle and tried to restart it without success. About 15 seconds after pressing the start button, a chime sounds and the front indicator light flashes amber, same pattern as when I press start but leave the door open. My husband, the reliability engineer, cut the power off at the circuit breaker and then restarted the machine as per GE consumer advice, but to no avail. Removed the tub-sided latch and same error chime/indicator light pattern. Google search of the problem reveals multiple suggestions for adjusting the dishwasher installation to insure a good connection between sensors when closing the door. The latch closes completely and securely, but the sensors have simply failed. Very disappointed in GE which has been such a reliable brand for us.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, April 1, 2022
Hey there,
This is not the kind of experience we would imagine for our customers and are deeply sorry about this unfortunate situation. We truly understand how frustrating this is and will surely pass your comments to our development team. It is recommended to schedule a service appointment for any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
This is not the kind of experience we would imagine for our customers and are deeply sorry about this unfortunate situation. We truly understand how frustrating this is and will surely pass your comments to our development team. It is recommended to schedule a service appointment for any repairs needed. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality and reliability
on March 29, 2022
Posted by: Jasper Jen
from Jasper, GA
On about the fiftieth time running the dishwasher, it stopped midcycle. Unable to restart it.
About 15 seconds after pressing the start button, a chime sounds and the front indicator light flashes amber, same pattern as when I press start but leave the door open. Further investigation revealed that the tub-side of the door latch sensor has failed. Very disappointed as this is not up to our expectations for GE quality and reliability.
About 15 seconds after pressing the start button, a chime sounds and the front indicator light flashes amber, same pattern as when I press start but leave the door open. Further investigation revealed that the tub-side of the door latch sensor has failed. Very disappointed as this is not up to our expectations for GE quality and reliability.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, April 1, 2022
Hello,
Thanks for reviewing your dishwasher. We're sorry to hear of the issues that you're having with your door latch sensor. Your disappointment is understood as this is not something we expect to happen.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your dishwasher. We're sorry to hear of the issues that you're having with your door latch sensor. Your disappointment is understood as this is not something we expect to happen.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on August 27, 2022
Posted by: Katherina
from Atlanta ga
Product is used 2x in 5 years now not working. Problems with latch door causing replacement and still not working. Keys functions not reachable when installed under counter.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GEA, September 1, 2022
Hello,
Thank you for connecting. We're sorry you're having an issue with the latch on the door. If the dishwasher door will not latch, there are a few things to check to remedy the situation. Please click the link below to view an article on this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17527&_ga=2.64541483.583085282.1661779018-161400838.1649794298
We appreciate your feedback. Thanks again and have a great day!
Thank you for connecting. We're sorry you're having an issue with the latch on the door. If the dishwasher door will not latch, there are a few things to check to remedy the situation. Please click the link below to view an article on this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17527&_ga=2.64541483.583085282.1661779018-161400838.1649794298
We appreciate your feedback. Thanks again and have a great day!
Written by a customer while visiting geappliances.com
Customer Rating
1
Control panel went out
on August 29, 2022
Posted by: Catherine51391
from Austin, TX
Disappointed. The control panel went out within 3 years of us purchasing for a rental property that is rented half the year. Dishwasher is hardly used. Not a great product and GE doesn’t have a warranty beyond a year. Disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 13, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the control panel issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate soon. Keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the control panel issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate soon. Keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel Issues
on November 9, 2022
Posted by: elias13
Have had this for 4 years now in a rental property and the control panel has continual issues to the point where the diswasher control panel becomes unusable and maintenance has to come in and work on it every couple weeks to get it back up and running. My expectation is a diswasher should last for more that 4 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 15, 2022
Hello - while we're happy to see that you like the appearance and features for this unit, we're also very sorry to know that the control panel for your dishwasher is nor working as expected. We know this isn't ideal, and we completely understand any frustration this may have caused.
We recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
We recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on November 11, 2022
Posted by: Not a happy man
from Vermont
When it worked it was ok. Now it just doesn’t work any more. It used to light up randomly several times a day but at least it still kinda worked. Now it does nothing. Definitely wouldn’t recommend this unit. JUNK !!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 18, 2022
Hi there, and thanks for letting us know about your experience. We truly hate to hear you formerly had issues with the dishwasher randomly lighting up, and it now isn’t working at all. This certainly isn’t the performance we would expect from our model, and we regret the inconvenience you’ve had. Notice of your experience will be sent to our team for review.
If the dishwasher won’t run at all, you may want to check the fuse or circuit breaker to ensure enough power is reaching the unit, and the control panel to make sure it isn’t locked. We have additional troubleshooting tips starting on page 17 of the manual, with a section specifically about the unit not running on page 19; if you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf&_ . The manual does also have details on what a light may indicate. If you experience an issue with the unit lighting up randomly again, resetting the electrical components by disconnecting it from power for a couple minutes before reconnecting may help.
If you aren’t able to resolve your concerns using those tips, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be happy to assist. Going forward, we’ll do all we can to earn back your trust in our brand, and if you have any other concerns or questions we’re always happy to assist. -Sarah@GEA
If the dishwasher won’t run at all, you may want to check the fuse or circuit breaker to ensure enough power is reaching the unit, and the control panel to make sure it isn’t locked. We have additional troubleshooting tips starting on page 17 of the manual, with a section specifically about the unit not running on page 19; if you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf&_ . The manual does also have details on what a light may indicate. If you experience an issue with the unit lighting up randomly again, resetting the electrical components by disconnecting it from power for a couple minutes before reconnecting may help.
If you aren’t able to resolve your concerns using those tips, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be happy to assist. Going forward, we’ll do all we can to earn back your trust in our brand, and if you have any other concerns or questions we’re always happy to assist. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Takes hours to clean, does not dry
on December 20, 2022
Posted by: Jackson6
from Atlanta, GA
This takes hours to run a full cycle, never dried the dishes and goes out for days and then randomly turns back on. Only worked for 4 years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 21, 2022
Hello- We appreciate you taking the time to contact us in regards to your dishwasher. Sorry to hear you are having difficulty with the unit. We understand that can be frustrating. We have found some troubleshooting tips that may help fix the issues you are having in the use and care manual on page 18 here- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf&_ga=2.20079032.1285262900.1671634015-450265604.1668530240.
If you find that you are still having problems we would recommend reaching out to one of our service technicians to help diagnose the problem. you can schedule service here- https://www.geappliances.com/ge/service-and-support/service.htm.
Hope this helps! If you need anything else in the future, please let us know. All the best! Dianna@GEA
If you find that you are still having problems we would recommend reaching out to one of our service technicians to help diagnose the problem. you can schedule service here- https://www.geappliances.com/ge/service-and-support/service.htm.
Hope this helps! If you need anything else in the future, please let us know. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com