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Customer Reviews Collected from geappliances.com |
GE - 24" Front Control Tall Tub Built-In Dishwasher
Average Customer Rating:
4.1
Rating breakdown 1,364 reviews
5 Stars
752
4 Stars
298
3 Stars
117
2 Stars
69
1 Star
128
79%of customers recommend this product.
(
1,031 out of
1,307)
Customer Reviews for GE - 24" Front Control Tall Tub Built-In Dishwasher
Customer Rating
1
Electric Board is shot
on August 26, 2022
Posted by: NelsonP
from Dallas, TX
I bought a new GE dishwasher 4 years ago - altogether it's a pretty good dishwasher. It dries a bit slow, but I can live with that. Now the electric board is shot. I've heard this is a repeated problem with these GE dishwashers. Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 8, 2022
Hey there, and thanks for contacting us about this. While we’re glad the dishwasher previously worked well for you for years, we do hate to hear you’re now having an issue with the electric board, and also had some concerns with drying. This isn’t the performance we would expect from our model, and we regret the inconvenience you’ve had.
For your drying concern, you may want to make sure the water temperature is at least 120 degrees F and/or consider using a rinse agent. Additional troubleshooting tips are available starting on page 22 of the manual, with a section specifically about drying issues on page 23; if you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-2.pdf&_ . For the issue you’re having with the electric board, we would recommend contacting our service department at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to examine the unit.
We hope this issue with your dishwasher is solved soon, so you can go back to enjoying good performance from it. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
For your drying concern, you may want to make sure the water temperature is at least 120 degrees F and/or consider using a rinse agent. Additional troubleshooting tips are available starting on page 22 of the manual, with a section specifically about drying issues on page 23; if you’d like to view that, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55119-2.pdf&_ . For the issue you’re having with the electric board, we would recommend contacting our service department at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to examine the unit.
We hope this issue with your dishwasher is solved soon, so you can go back to enjoying good performance from it. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GDF610PSJ6SS Not Coming On Completely Dead
on August 29, 2022
Posted by: Thankful68
from Chino, CA
I I purchased a home that is less than 3 years old a few months ago. The kitchen is equipped with all GE appliances. The dishwasher is model # GDF610PSJ6SS. It's just my husband and I, so we don't have many dishes to wash. The first week of moving int the house I turned on the dishwasher, but I didn't run it. The lights lit up, so I turned it back off and I sanitized it down since we had just moved into the place. I figured I when I really needed it I would use it. Being military we are gone a lot from home, so it was about a month before I decided I would give the dishwasher a complete test and run a few dishes in it. Well that didn't work out like I had planned. When I pressed the button to turn the dishwasher on nothing lit up. I looked under the cabinet to make sure it was plugged up and I was getting power and I was.. I then went to check my control panel to make sure the breaker hadn't tripped and it hadn't. I went back to the dishwasher and unplugged it and put the plug into a different outlet. I got a spark, so I knew I had power. I then plugged something else into the original outlet where the dishwasher was originally plugged into and it came on with no problem. I then started to do some research online regarding GE lights not coming on for model # GDF610PSJ6SS. The majority of the forums or videos I could find mentioned the main control board being bad. The price to replace the board would be almost like paying a small fee towards getting a new different brand dishwasher, which I'm mot likely going to do. Even after replacing the control board customers were still having the same issue months later. These appliances aren't made with high quality parts anymore. It seems as though many businesses are focused on the money and not producing quality parts anymore. A recall should be done on all GE dishwashers that are having this same problem and the customers should not be responsible for paying for the parts or labor to have the part replaced.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Piece of Crap
on September 4, 2022
Posted by: DomesticGoddess323
from Los Angeles, CA
I got this because it was the only matching model in the same material as my other appliances. Turns out it's a piece of crap. Super cheap parts, it takes waaaay too long for each cycle, and constantly smells of mold from the food washed off plates, that literally sits there in its pipes till it eventually gets washed out. But I'm telling you: the mold smell after you leave town for a long weekend or summer vacation SUCKS. And the only way to make that not happen is to leave your air-gap cover OFF. No wonder GE discontinued this piece of crapola!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
3yrs old and dead.
on September 4, 2022
Posted by: Ish the DIsh
from North Carolina
Dishwasher died 3 years after installation. Wire is supplying power but dishwasher is dead
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 20, 2022
Oh no!
We're terribly sorry to hear that your dishwasher has died and completely understand how irritating that is to deal with. This is not something we expect from our products. If you have not done so, we recommend scheduling a service appointment with a technician.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything you need, please let us know. Mike@GEA
We're terribly sorry to hear that your dishwasher has died and completely understand how irritating that is to deal with. This is not something we expect from our products. If you have not done so, we recommend scheduling a service appointment with a technician.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything you need, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken twice in 5 years
on September 20, 2022
Posted by: rbutch
from Poughkeepsie, NY
This dishwasher is garbage. We bought it in 2017 and two years after we bought it the motherboard needed to be replaced. Now three years later, the dishwasher turns on, starts to fill for one minute, and then just stops the cycle. Now we are waiting for a repair serviceman to come out in 2 and a half weeks. Our previous dishwasher came with the house and we had no problems for 7 years, and it was a unit that was already 10+ years old. This one has broken twice in 5 years. Don't buy this appliance, it's garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 21, 2022
Hi there,
Thanks for taking the time to leave a review for your dishwasher. We hate to hear about it malfunctioning, truly. We're sure this would be incredibly frustrating to deal with. We're glad to hear that you've got a service appointment set up. We're confident that our team will do the best they can to review and repair your appliance as quickly as they're able.
Thanks again for your patience in the meantime, it means a lot.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review for your dishwasher. We hate to hear about it malfunctioning, truly. We're sure this would be incredibly frustrating to deal with. We're glad to hear that you've got a service appointment set up. We're confident that our team will do the best they can to review and repair your appliance as quickly as they're able.
Thanks again for your patience in the meantime, it means a lot.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Throwing parts at it less then three years in
on September 27, 2022
Posted by: Em1Ly
from Missouri
It is poor quality. It isn't worth the money to be serviced or fixed or purchased to begin with.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, September 28, 2022
Hey there,
We're deeply regretful to hear that you're not completely satisfied with the quality of your dishwasher. We understand how frustrating this must be for you and apologize for your inconvenience.
We want to help, and we've reached out to you via email to gather some additional information. Please respond to that as soon as you can.
We appreciate your patience as you wait to hear from us. Please reach out with additional questions you have.
Kacie@GEA
We're deeply regretful to hear that you're not completely satisfied with the quality of your dishwasher. We understand how frustrating this must be for you and apologize for your inconvenience.
We want to help, and we've reached out to you via email to gather some additional information. Please respond to that as soon as you can.
We appreciate your patience as you wait to hear from us. Please reach out with additional questions you have.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Have to replace after 6 years
on October 16, 2022
Posted by: GEChad
from Fort Wayne, IN
I bought this in 2016. Replaced a control board in 2021, and a year later it won’t start and just beeps. I expected this to last longer than 6 years. Very disappointed and not sure I can buy GE again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, October 20, 2022
Hi there,
We're terribly sorry that you've had to replace your dishwasher after 6 years. We know how disappointing this must be and we share your disappointment in the longevity of this unit. We do strive to provide quality products and we know there is always room for improvements. Thank you for bringing this to our attention so we can share this with our team for future development. We do hope we get the opportunity to earn your faith back in our brand in the future. We're wishing you all the best.
Kacie@GEA
We're terribly sorry that you've had to replace your dishwasher after 6 years. We know how disappointing this must be and we share your disappointment in the longevity of this unit. We do strive to provide quality products and we know there is always room for improvements. Thank you for bringing this to our attention so we can share this with our team for future development. We do hope we get the opportunity to earn your faith back in our brand in the future. We're wishing you all the best.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failing at 4 years, service manual not helpful
on October 29, 2022
Posted by: jordanc8
from Ohio
I have been having issues with the controls sporadically turning on and occasionally becoming non-responsive. I followed the mini-manual troubleshooting and accordingly replaced the main control board, but that did not fix the problem. If it's going to fail, it would be nice if the manual was accurate so I wouldn't waste money on the wrong replacement parts.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 2, 2022
Hello - while we're happy to see that you like the appearance and features for this unit, we're also very sorry to know that the dishwasher is not working as expected. We know this is very inconvenient, and we completely understand your disappointment.
We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com