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Customer Reviews Collected from geappliances.com |
GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Average Customer Rating:
4.3
Rating breakdown 5,661 reviews
5 Stars
3,676
4 Stars
1,014
3 Stars
333
2 Stars
223
1 Star
415
84%of customers recommend this product.
(
4,588 out of
5,455)
Customer Reviews for GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Customer Rating
4
great job so far
on May 4, 2022
Posted by: Skimom
from Colorado Springs, CO
I have only had the washer two weeks but it has preformed as expected. Read the directions carefully before using. I found many helpful tips to make the machine run at it's top performance. Love it weighs the clothes to determine how much water to use, great water saving feature. This is my 2nd GE washer and dryer. Very happy with their durability.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bucket v Washer
on May 13, 2022
Posted by: Regrret
1. Washer delivered 2. Washed a load 3. Rewashed the same load 4. 3rd wash same results soap stains on clothes. I tried liquid detergent same results. Before the 24 hours I wanted this washer gone. Tried to send it back, but GE just gave me the run around. If you plan to buy this washer, buy a bucket instead. You'll get better results hands down.
The bucket wash has better results then this washer
The bucket wash has better results then this washer
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 18, 2022
Hi there - We really appreciate you taking the time to post a review on your washer. You have a nice model and we're very sorry that it's staining your clothes and not getting them as clean as expected. This isn't the owner experience we would expect and we're happy to help. We recommend only using HE (High Efficiency) detergent. Always check the manufacturer's recommended amount and directions for use of their detergent. Check out the links below for additional tips and tricks.
CLOTHES NOT CLEANING WELL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.25778878.223769422.1652712339-1706229011.1648148062
WASHERS GREASY OR OILY STAINS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17309&_ga=2.26908990.223769422.1652712339-1706229011.1648148062
We hope that this helps. Please know that we're always here and happy to help if anything comes up. Thanks again. -Mikayla@GEA
CLOTHES NOT CLEANING WELL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.25778878.223769422.1652712339-1706229011.1648148062
WASHERS GREASY OR OILY STAINS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17309&_ga=2.26908990.223769422.1652712339-1706229011.1648148062
We hope that this helps. Please know that we're always here and happy to help if anything comes up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not all that I had hoped
on May 17, 2022
Posted by: not happy7
from Fort Wayne, In
My laundry becomes out of balance more often than my last washer. The bleach dispenser is on the front left corner and I have ruined many a shirt after the load was done reaching in to put the clean clothes in the dryer.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 19, 2022
Hello - Thank you for posting a review on your washer. Sorry to hear that your washer keeps getting unbalanced and that multiple shirts have been ruined by the bleach dispenser. We can totally understand how much of a headache that would be and we do apologize.
When loading the unit, make sure to not place items on top of the infusor. Load items around the outside of the tub. Check out the following link for additional tips and tricks to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644&_ga=2.94411167.223769422.1652712339-1706229011.1648148062
We hope that this helps. Please know that we're always here and happy to help if any questions or concerns ever come up. Thanks again. -Mikayla@GEA
When loading the unit, make sure to not place items on top of the infusor. Load items around the outside of the tub. Check out the following link for additional tips and tricks to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35644&_ga=2.94411167.223769422.1652712339-1706229011.1648148062
We hope that this helps. Please know that we're always here and happy to help if any questions or concerns ever come up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money
on May 23, 2022
Posted by: Nogeeveragain321
from Ogden, Utah
We've had this washer for maybe 2 years and for the last 6 months or so it has sounded like a jet plane when it's on the spin cycle. I will never buy another G.E. appliance again. Save your money and look for something else.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, May 24, 2022
Greetings,
Thank you for taking some time to write a review about your washer. It's certainly understandable how a loud washer can ruin an amazing experience and we do apologize for the inconvenience. Check out this article with noises you can expect from your washer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
If you feel it is making unusual noises, please consider service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Wishing you well. Mike@GEA
Thank you for taking some time to write a review about your washer. It's certainly understandable how a loud washer can ruin an amazing experience and we do apologize for the inconvenience. Check out this article with noises you can expect from your washer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
If you feel it is making unusual noises, please consider service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Value and capacity
on May 26, 2022
Posted by: Juancho22
from Erie, Colorado
The washer has all the features we need without paying for features that we don't need.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Buttons stopped working
on May 28, 2022
Posted by: Garbur81
from Philadelphia, pa
After 2 years the buttons stopped working. It changes cycles on it's own while the clothes are in there and the clothes end up soaking wet when the washer finally stops. And other times the buttons do literally nothing when you push them.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, June 1, 2022
Hey there, and thanks for leaving a review. We truly hate to hear the buttons on your washer have stopped working, the cycles are changing on their own and your clothes are still very wet when the cycle stops. We know issues like these must be difficult to deal with, especially when you’ve only had the washer a couple years. This isn’t what we would expect from this model, and we regret the trouble you’ve had.
After reviewing our system, we do see you’ve been in contact with one of our specialists and have a case assigned to you. We have updated your case with the information you’ve left in this review, and your case manager will be reviewing as soon as possible. We do also see they’ve been in contact with you over email; we would recommend reaching out to them for an update, as that specialist will be best positioned to assist.
We hope a resolution is reached for you soon. Going forward, we will do all we can to earn back your trust in our brand. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
After reviewing our system, we do see you’ve been in contact with one of our specialists and have a case assigned to you. We have updated your case with the information you’ve left in this review, and your case manager will be reviewing as soon as possible. We do also see they’ve been in contact with you over email; we would recommend reaching out to them for an update, as that specialist will be best positioned to assist.
We hope a resolution is reached for you soon. Going forward, we will do all we can to earn back your trust in our brand. If you have any other concerns or questions, we are always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great feature
on May 31, 2022
Posted by: Selena7
from Santa Clara
Most of the time this washer works great, but two repairs in 5 years I think is alot as water is again leaking out the bottom of the washer
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, June 3, 2022
Hello. We appreciate you letting us know of your experience with this washer. While we’re glad it works well for you most of the time, we hate to hear you’ve had to have multiple repairs and are now having another issue with water leaking. This isn’t what we would expect from this model, and we truly regret the inconvenience you’ve experienced.
After checking our system, we do see you have been in contact with our service department and have an appointment pending. We are confident the technician will be able to address the issue at that time. If you did want to try any troubleshooting in the meantime, we have a guide on troubleshooting a leak (broken down by where the leak is coming from), available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34231&_ .
We hope this is resolved for you soon, so you can get back to enjoying your washer. If you have any other concerns or questions, we are happy to offer assistance any time. Best wishes! -Sarah@GEA
After checking our system, we do see you have been in contact with our service department and have an appointment pending. We are confident the technician will be able to address the issue at that time. If you did want to try any troubleshooting in the meantime, we have a guide on troubleshooting a leak (broken down by where the leak is coming from), available here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34231&_ .
We hope this is resolved for you soon, so you can get back to enjoying your washer. If you have any other concerns or questions, we are happy to offer assistance any time. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of crap lasted only a few years
on June 9, 2022
Posted by: Anonymous
from Fort worth
This thing didn’t come close to lasting 10 years
Not worth it
Not worth it
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 10, 2022
Hi there, thank you so much for taking the time to reach out with this review. We are so let down to hear that you have had issues with this washer so soon in its lifespan. We are so sorry for the inconvenience this has caused for you.
We have reached out to you via email to collect some information and provide some next steps, and we recommend being on the lookout for that email. We look forward to assisting you! -Elliot@GEA
We have reached out to you via email to collect some information and provide some next steps, and we recommend being on the lookout for that email. We look forward to assisting you! -Elliot@GEA
Written by a customer while visiting geappliances.com