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Customer Reviews Collected from geappliances.com |
GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Average Customer Rating:
4.3
Rating breakdown 5,661 reviews
5 Stars
3,676
4 Stars
1,014
3 Stars
333
2 Stars
223
1 Star
415
84%of customers recommend this product.
(
4,588 out of
5,455)
Customer Reviews for GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Customer Rating
1
Worst washer I've ever owned
on March 31, 2021
Posted by: Suedu
from Las Vegas, NV
This is the worst washer I've ever owned. It doesn't fill with enough water to even get all the clothes wet ! It's impossible to wash a comforter or even sheets. I have to constantly add more water, not by the machine, but by hand. There is little agitation so clothes don't get clean. Next week I'm calling for service on it because I can't believe this is how poorly it works, I'm hoping something is wrong with it and that this isn't by design.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, April 7, 2021
Hey there,
Thanks so much for sharing your review. We're quite sorry to hear that the washer doesn't fill up with enough water. We can understand your concern. The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
It is not recommended to manually add more water to the washer. Some models have a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill. Please let us know if you have any questions. Best wishes. Mike@GEA
Thanks so much for sharing your review. We're quite sorry to hear that the washer doesn't fill up with enough water. We can understand your concern. The Department of Energy (DOE) sets standards for washer water usage. Over the years, the amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary.
It is not recommended to manually add more water to the washer. Some models have a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill. Please let us know if you have any questions. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible!
on April 9, 2021
Posted by: Antoniette
from Carlisle
I’ve had it for 2 years and now it won’t work. Just keeps saying lid
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, April 13, 2021
Good afternoon, we're sorry to see your washer has quit working. We know how frustrated you must be now so we're happy to help.
If the lid is open, “Lid” will scroll across the display. If your lid is closed and this is still displaying, we recommend disconnecting power to your washer for 2-3 minutes to reset the controls.
If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that helps and we're wishing you the best.
Guy@GEA
If the lid is open, “Lid” will scroll across the display. If your lid is closed and this is still displaying, we recommend disconnecting power to your washer for 2-3 minutes to reset the controls.
If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that helps and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor product
on April 14, 2021
Posted by: Vince6555
from SouthEast Idaho
Poor product. Stay away from this product. Transmission shot in 2 years.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, April 20, 2021
Thank you for reaching out about your washer. We are very sorry to hear about the trouble you have had in such a short time. We would like to know more so we have reached out in an email and hope to talk with you soon.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy
on September 26, 2021
Posted by: Nicole9472
from Oklahoma
We have had this washer less than 2 years. We have already had to buy replacement parts 3 different times. The washer has just quit for the fourth time. We will not put anymore money into this washer. We will be buying a new one from a different manufacturer. This is very disappointing.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 27, 2021
Hey there, and thanks for reaching out to us about your experience with this top-loading washer. We truly hate to hear you've had an issue with needing to buy replacement parts and the washer is now not working. We know this would be frustrating, especially with a unit that's less than two years old.
This is certainly not the ownership experience we wish to provide. If you did need to reach out to our service department, they are available at 1-800-432-2737. If you prefer, you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We will be sending your feedback to our Laundry Products Design team for review. We appreciate you sharing your thoughts, as we always want to address any possible areas of improvement. Because you’ve needed multiple replacements and had more than one issue, we will also be emailing you to get further information and help determine the best possible resolution.
We will strive to earn back your faith in our brand going forward, and are happy to help with any other concerns or inquiries. -Sarah@GEA
This is certainly not the ownership experience we wish to provide. If you did need to reach out to our service department, they are available at 1-800-432-2737. If you prefer, you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm .
We will be sending your feedback to our Laundry Products Design team for review. We appreciate you sharing your thoughts, as we always want to address any possible areas of improvement. Because you’ve needed multiple replacements and had more than one issue, we will also be emailing you to get further information and help determine the best possible resolution.
We will strive to earn back your faith in our brand going forward, and are happy to help with any other concerns or inquiries. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
HORRIBLE
on October 4, 2021
Posted by: Washer explodes
from Linden NJ
I’ve owned this for 3 years , the other day my daughter was in her playroom in the basement and I was in my living room above her and all I heard was a big boom and everything in my living room started shaking, I went downstairs to check it out my washing machine was 4 feet away from where it was stationed and the whole top blew off the drum was cracked the frame was bent the detergent tray was cracked into 1 million pieces inside the drum all I washed was a flat sheets and a mattress protector
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Model # GTW680BSJ6WJ
on November 2, 2021
Posted by: dreed2121
A Ge Washer should last longer than Two years lights keep flashing on control panel
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 4, 2021
Hey there,
We're incredibly sorry to hear about this issue with your washer machine and certainly understand your frustration. If your washer will not start and the lights are blinking, then make sure the washer lid is completely closed. If this is not the case, then service will be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Mike@GEA
We're incredibly sorry to hear about this issue with your washer machine and certainly understand your frustration. If your washer will not start and the lights are blinking, then make sure the washer lid is completely closed. If this is not the case, then service will be required. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Mixed feelings
on November 27, 2021
Posted by: KariA
from Idaho
This machine works fine. My biggest issue with it is that when I add liquid fabric softener at the beginning of a new load, it leaks and drains onto the clothes. I have removed the drawer that holds fabric softener and there isn't a hole. I have cleaned it. I have tried to adjust the way it sits. It still leaks. It has always done this, from the beginning of owning this machine. I don't know why. It's a pain. I don't want to hire an appliance repair person for such a small issue. However it makes me wonder what else will go wrong with this machine over time.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, December 5, 2021
Greetings,
It's great to know that your washer works well. We're awfully sorry to hear that your fabric dispenser is leaking when starting a load and understand how much of an inconvenience that is. We would encourage you to schedule a service appointment to have your dispenser repaired. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Wishing you well. Mike@GEA
It's great to know that your washer works well. We're awfully sorry to hear that your fabric dispenser is leaking when starting a load and understand how much of an inconvenience that is. We would encourage you to schedule a service appointment to have your dispenser repaired. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Mystery mildew stains
on January 8, 2022
Posted by: Bnharton
from CT
The washer periodically stains clothes towels and sheets with mildew. We can’t find the source in the tub. We use oxy cleaning packets often with no improvement. There is no support provided for this issue.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 12, 2022
Hi there, Thanks for your sharing your concern! We're very sorry to hear of the trouble you're having with mildew and we're happy to offer some guidance. When the washer is not in use, leaving the lid up or open for air circulation will help prevent odor and mildew from forming. Here are some more helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16972
We appreciate you checking with us and hope this helps! - Sharon@GEA
We appreciate you checking with us and hope this helps! - Sharon@GEA
Written by a customer while visiting geappliances.com