 |
Customer Reviews Collected from geappliances.com |
GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Average Customer Rating:
4.3
Rating breakdown 5,661 reviews
5 Stars
3,676
4 Stars
1,014
3 Stars
333
2 Stars
223
1 Star
415
84%of customers recommend this product.
(
4,588 out of
5,455)
Customer Reviews for GE - 4.6 Cu. Ft. 14-Cycle Top-Loading Washer - White
Customer Rating
1
Only had it 5 yrs!
on September 25, 2024
Posted by: TanyaD1128
We’ve had this washer for 5 years and today I heard a loud noise and a bunch of metal like substance under the agitator. Removed to see the metal wash plate underneath has shattered. This is unacceptable. So frustrated with GE. After 5 years?!!?
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 26, 2024
We're sorry to hear that your washer broke. This isn't something we expect from our products. For the best assistance with this, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
7 year life span
on October 1, 2024
Posted by: Ge washerman
from Louisiana
Lasted 7 years. Warranty pays for the parts, but not the labor. Has a ten year “limited” warranty.
Response from geappliances.comBy Adrian, GE_Appliances, October 2, 2024
We understand the importance of an appliance operating as designed for an extended amount of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
None
on October 10, 2024
Posted by: Jety
Water leak/ corrosion everywhere mess up clothes every times
Response from geappliances.comBy Jonathon, GE_Appliances, October 10, 2024
We want to help out with leak you are noticing from your washer. You can check through the following article for troubleshooting steps that can help (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17530). If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
Buttons are faulty
on October 12, 2024
Posted by: Alice12345
6 years in, the push buttons barely work any more. Only the power and pause buttons work, and even that takes a lot of pushes.
Response from geappliances.comBy Tierra, GE_Appliances, October 14, 2024
We'd like to assist you with your washer. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor performance - buyers remorse
on October 28, 2024
Posted by: WA5111
The washer was always “just ok” to “below average”. Balance has always been an issue. You have to place the clothes carefully along the walls of the washer — you can’t just drop the clothes in. About 5 years in, it has a number of issues and we are getting a replacement already. The most bothersome is the weak spin. Clothes are so wet that it takes 2 or 3 dryer cycles to fully dry. Sometimes we do a separate spin after a 60 minute wash cycle. Laundry takes forever. We have resorted to washing small Loads only in order to improve the spin. There is also a constant mildew smell as mentioned by other reviewers, despite our best cleaning efforts. Our clothes now have an odor too - ick. I have never had these issues with any other washer. Truly disappointing. 3 of our 5 GE appliance needed service in the first 2 or 3 years. Appliances should be more durable than that. GE is not what it used to be.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, October 29, 2024
We understand the importance of an appliance operating as expected. It is not abnormal to have to wash smaller loads to help with the balancing and spinning of the unit. We have provided some cleaning instructions at the link below and on page 19 of the Owner's Manual at the link here:
https://products-salsify.geappliances.com/image/upload/s--Oo5WgtXj--/bp1mjtmv6vaa0zz812ww.pdf?_ga=2.37467104.1359288998.1730130486-507723860.1707936747
These tips will help with the odor you are experiencing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16972&_ga=2.238288448.1359288998.1730130486-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--Oo5WgtXj--/bp1mjtmv6vaa0zz812ww.pdf?_ga=2.37467104.1359288998.1730130486-507723860.1707936747
These tips will help with the odor you are experiencing.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16972&_ga=2.238288448.1359288998.1730130486-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad design
on November 1, 2024
Posted by: MaddieO
from Gilbert, Az
I’m regretting buying this machine. For the first year I was very happy with it! But then it started to stink like mildew! After many clean cycles with bleach, vinegar, and the afresh pods… I still have a smelly machine. I’ve realized when I push the basin around, I hear water sloshing inside of the ring at the top-This is where the water comes out when a load is filling up. There is always water trapped inside of this ring. Even if I’ve let the washer sit for a few days!
Sadly, I’ve had to boil, or do vinegar soaks of many clothing items that I don’t want to throw away. I’ve thrown away many pieces that won’t let go of the mildew smell which is incredibly frustrating. So not only has it ruined loads of clothes, but my laundry room always smells like mildew. And of course at this point I’m out of warranty but I really don’t want to have to buy a new machine.
I feel this machine is poorly designed and I don’t recommend taking the risk of buying this one.
Sadly, I’ve had to boil, or do vinegar soaks of many clothing items that I don’t want to throw away. I’ve thrown away many pieces that won’t let go of the mildew smell which is incredibly frustrating. So not only has it ruined loads of clothes, but my laundry room always smells like mildew. And of course at this point I’m out of warranty but I really don’t want to have to buy a new machine.
I feel this machine is poorly designed and I don’t recommend taking the risk of buying this one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, November 1, 2024
We'd like to assist you with your washer and the mildew smell. We recommend referring to the troubleshooting in the links below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16972
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35915
When you hear a sloshing sound when you move the inner tub, that is the balance ring. This is an enclosed plastic container partially filled with a salt water solution, it is attached to the inner clothes basket, and allows the basket to spin smoothly should an out of balance situation occur. This is a normal sound.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16972
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35915
When you hear a sloshing sound when you move the inner tub, that is the balance ring. This is an enclosed plastic container partially filled with a salt water solution, it is attached to the inner clothes basket, and allows the basket to spin smoothly should an out of balance situation occur. This is a normal sound.
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad features/ does not spin out water
on November 8, 2024
Posted by: Bronzer
from Kcmo
Bought for the brand name. Had the machine for less than year and it fails to drain properly. Ran through all trouble shooting and nothing fixed it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, November 11, 2024
We'd like to assist you with the washer draining. If the unit is not draining properly, we recommend referring to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
Know that an agent will be reaching out by email to provide a better service to you. Please feel free to keep an eye out for that and get back to us when you can.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
Know that an agent will be reaching out by email to provide a better service to you. Please feel free to keep an eye out for that and get back to us when you can.
Written by a customer while visiting geappliances.com
Customer Rating
3
Poor efficency
on November 11, 2024
Posted by: Paulcito
from Fajardo, PR
after 7 years of use, it quit working. Any of the cycles responded. I prefer the analog type of machine, these digital/electronic ones don't last long.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, November 13, 2024
We're sorry to hear about your washer no longer working. We want to help out. We recommend scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com