 |
Customer Reviews Collected from geappliances.com |
GE - 7.4 Cu. Ft. 12-Cycle Gas Dryer - White
Average Customer Rating:
4.5
Rating breakdown 4,223 reviews
5 Stars
3,147
4 Stars
604
3 Stars
164
2 Stars
87
1 Star
221
89%of customers recommend this product.
(
3,637 out of
4,071)
Customer Reviews for GE - 7.4 Cu. Ft. 12-Cycle Gas Dryer - White
Customer Rating
3
Nice appearance but not the inside parts
on August 28, 2022
Posted by: Vanessa2468
from Houston
Love the appearance of this dryer but one of the part inside broke and we had to fix it ourself. The part was called drum bearing slider. It was made by such a cheap plastic that it broke and cause lots of scratches and big noises. I'm glad the dryer wasn't broken. But the manufacturer could've made it better and not broken that easily...
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 7, 2022
Hello - while we're very happy to know you love the appearance of the dryer, we're also very sorry to hear that you had to experience this situation with your unit. We know that this isn't convenient, and we completely understand any frustration that might've been caused by this.
Please know that this feedback is very valuable, and we will make sure our product and design teams become aware of these comments for future design consideration.
While we're confident your dryer won't give you any more trouble, please know you can always schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can help you with.
Have a great one.
Pablo@GEA
Please know that this feedback is very valuable, and we will make sure our product and design teams become aware of these comments for future design consideration.
While we're confident your dryer won't give you any more trouble, please know you can always schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can help you with.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I’ve never seen a dryer fail like this.
on September 12, 2022
Posted by: Jjerolman
from Florida
I’ve never seen a dryer fail like this and I’ve had 10-12 year old dryers.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 26, 2022
Hey,
We appreciate you taking some time to review your dryer. Our deepest apologies to hear that your dryer has failed and understand how upsetting that is. We do see that you were able to work with one of our agents to come to a resolution. If there's anything else you need, please let us know. Stay safe. Mike@GEA
We appreciate you taking some time to review your dryer. Our deepest apologies to hear that your dryer has failed and understand how upsetting that is. We do see that you were able to work with one of our agents to come to a resolution. If there's anything else you need, please let us know. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not well made…
on September 28, 2022
Posted by: Cajun1127
from AR
Continue to have multiple issues with drum and dryer not starting. Currently not running, attempting to find another solution.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 29, 2022
Hi - We are deeply sorry for your inconvenience and frustration as a result of the issues you have had with your dryer. Please accept our apologies for your experience. An email has been sent to you to gather additional information. We would appreciate a response at your earliest convenience and hope to hear from you soon. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy.
on October 3, 2022
Posted by: GG Sucks
from Tennessee
These things suck. I bought it at the end of 2018 and had it about three years now. Mine quit heating and now it needs a heating element. To my surprise, the warranty just ran out and now I’m going to have to spend enough money to buy a new dryer to fix this one. Stay away.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Gina@GEA, GE_Appliances, October 7, 2022
We’re sincerely sorry to hear your dryer has stopped working after 3 years and needs the heating element replaced. We can only imagine how disappointed you must feel, and we have reached out via email to collect some more information. Please respond at your earliest convenience and we’ll be happy to take a closer look at this. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Short-Lived
on October 16, 2022
Posted by: Itsybits51
from Greensboro, NC
I guess there's a reason the warranty is a limited one-year. Barely three years in and it makes a horrible grinding noise when on, then cuts off after a few minutes. Our GE days are over.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 18, 2022
Thank you for connecting with us! We’re so sorry to hear that you’re having trouble with your dryer. This is certainly not the experience we expect or wish for our consumers to have.
The one-year warranty is designed to grant the most coverage during the times when a unit is most likely to experience issues. Typically, when a unit fails because of a manufacturing defect, this happens well within the first year of operation. Because of this, we highly recommend scheduling service with a GEA technician which you can do by calling 1-800-432-2737 or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm
Additionally, we would like to thank you for your dedication to our brand over the past few years. We would not be where we are today without the love and support of our consumers; therefore, we hope that you find satisfaction in your next dryer.
We hope that there will be an opportunity in the future to regain your trust in our brand, and we look forward to hearing from you. All the best – Matthew@GEA
The one-year warranty is designed to grant the most coverage during the times when a unit is most likely to experience issues. Typically, when a unit fails because of a manufacturing defect, this happens well within the first year of operation. Because of this, we highly recommend scheduling service with a GEA technician which you can do by calling 1-800-432-2737 or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm
Additionally, we would like to thank you for your dedication to our brand over the past few years. We would not be where we are today without the love and support of our consumers; therefore, we hope that you find satisfaction in your next dryer.
We hope that there will be an opportunity in the future to regain your trust in our brand, and we look forward to hearing from you. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Dryer
on November 7, 2022
Posted by: Clothes 10
Lint catcher poorly made. Doesn't sense dryness real accurate.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, November 9, 2022
Hello,
Thanks so much for reviewing your dryer. We're awfully sorry to hear that the lint catcher is breaking and understand how stressful this is. It is recommended to order a new lint catcher so your dryer can function accurately. You can order a lint catcher (part WE03X23881) by calling 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET or by visiting https://www.geappliances.com/ge/parts/. If you have any questions, please let us know. Mike@GEA
Thanks so much for reviewing your dryer. We're awfully sorry to hear that the lint catcher is breaking and understand how stressful this is. It is recommended to order a new lint catcher so your dryer can function accurately. You can order a lint catcher (part WE03X23881) by calling 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET or by visiting https://www.geappliances.com/ge/parts/. If you have any questions, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
7.0 CU FT Clothes Washer
on November 19, 2022
Posted by: shell1129
from Canton, MA
Wonderful Capacity size! Cleans Laundry great! Very quiet quality washer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Exelente
on November 28, 2022
Posted by: Liche
from Albertson nc
Exelente secadora se las recomiendo de verdad económica
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com