Hey there, and thanks for reaching out. We hate to hear you’ve had an issue with your throw rugs causing your washer to become unbalanced; we know this must be frustrating, and regret any inconvenience caused.

This review was left on an electric dryer, but you mention your washer is becoming unbalanced. We will be reaching out over email to get some additional information about your specific washer model. If you’d like to review troubleshooting tips and information for your specific washer, you can do so on our GE website by looking up the model number and going to the product page; the manual is linked under the ‘Owner Support’ section.

In general, we can advise loading items loosely and evenly around the outside of the basket and making sure it’s not overloaded or underloaded can help avoid an out-of-balance condition. Washing rugs together with towels may help keep the load balanced. If necessary, the leveling legs on the washer can be adjusted to make sure the machine is level; that will help it stay in balance.

We hope those tips are helpful. We look forward to hearing back from you over email, and if you have any other concerns or questions, we are happy to offer assistance any time. Wishing you all the best! -Sarah@GEA