Hi - Thank you for sharing your perspective on your new GE Appliances dryer. We hate to hear you find the controls difficult to use due to the variety of cycles offered. Our intent is to offer several dry cycles to allow our consumers options as to how they choose to dry their clothing and other washable items. Your feedback is valuable and will be shared with our product design team.

Based on your owner's manual, the Casuals cycle is the ideal cycle to use for your permanent-press items. Cycle descriptions and suggestions can be found on page 5 of the manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90543-2.pd -- We do hope this helps as we do want you to be happy with this great dryer. Kind regards - Vikki@GEA

Hi - Thank you for reaching out to us regarding your new GEA dryer. We apologize for your inconvenience and frustration as using your clothes dryer should not be a struggle. We understand you had service out to check the unit and recommend calling service again as it does not sound like the unit is operating properly. Please call 1-800-432-2737 to schedule an appointment. Again, we apologize for your trouble. Kind regards - Vikki@GEA