Hello there, we're so sorry to hear your dryer is taking longer than expected. We can imagine how frustrating this would get for you to deal with, so we're pleased to see you were able to have a service technician come out.

We're confident our technician was able to get you taken care of, but please reach back out to us if you run into any other questions or concerns. We're wishing you the best and we appreciate you choosing GE Appliances.

Guy@GEA

Hello, thank you so much for your review. We are really dismayed to hear about your experience with your new dryer. It is clear how frustrating it would be to deal with the optimal dry setting not turning off so soon in your dryers lifespan. For this inconvenience, we sincerely apologize.

We do recommend that you discontinue use of your dryer until we can have a member of our factory service team take a look at it. You can schedule an appointment by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm

Be sure to have your model and serial numbers handy when making an appointment. Information on where those numbers can be found is available here: https://www.geappliances.com/ge/find-model-serial-number

We hope this helps get you back to enjoying a fully functioning dryer as soon as possible. -Elliot@GEA