| Customer Reviews Collected from bose.com |
Bose - SoundTouch SA-5 Amplifier - Black
Average Customer Rating:
3.3
Rating breakdown 55 reviews
5 Stars
21
4 Stars
8
3 Stars
5
2 Stars
8
1 Star
13
Customer Reviews for Bose - SoundTouch SA-5 Amplifier - Black
Customer Rating
1
no air play over wifi
on April 20, 2019
Posted by: alejandro
Length of ownership:3 months
You should work with apple, to fix this, and make it compatible to airplay
Response from bose.comBy Charlotte, Technical Support, April 23, 2019
Hello. Thank you for your review of the SoundTouch SA-5 Amplifier.
We are currently working on this and have just introduced Airplay 2 to our Smart Speakers. Airplay 2 integration with SoundTouch products is still in the works.
Keep an eye on our Social channels and Community page for any updates.
Have a great day!
We are currently working on this and have just introduced Airplay 2 to our Smart Speakers. Airplay 2 integration with SoundTouch products is still in the works.
Keep an eye on our Social channels and Community page for any updates.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
5
Excellent. Handy to re birth your AM5
on May 30, 2016
Posted by: syndicate
Gender:Male
Excellent and very well designed amp.
I now have my much treasured Acoustimass AM5 series living the wifi life.
I now have my much treasured Acoustimass AM5 series living the wifi life.
Another quality Bose product.
Thank you
Written by a customer while visiting bose.com
Customer Rating
5
SoundTouch SA-5 amplifiers work great!
on January 20, 2019
Posted by: drober30
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I am currently running seven of these amps and plan on adding at least two more. I built my house in 2002 and prewired for whole house audio and had keypads mounted in wall in each room, as years went by and WiFi became more main strewam, I was able to integrate these amplifiers and remove my keypads. The key pads never worked great and I like being able to control all my speakers from my iPhone. The SoundTouch app needs major improvements, including simple UI improvements, Bose should really spend the money to consult/hire a company to build their app. The app is mostly Black/White or Grey scale, its hard to even tell if the power icon is selected (on/off). There has been some stability improvements and the way you add/group speakers is good.
Written by a customer while visiting bose.com
Customer Rating
1
I am having issues with the App after Upgrade
on August 10, 2019
Posted by: WarriorPrincessLiz
Gender:Female
Length of ownership:3 months
Using the app, after it finds the amp and sets it up everything seems fine, it gets connected to the network, then It just doesn't connect and I can't use it, this happen 8/10/2019 after I had to upgrade the software on both, amp and app on the phone and computer.
Response from bose.comBy Jeff G, Bose Support, August 12, 2019
Hello WarriorPrincessLiz,
Thank you for leaving your review of the SoundTouch SA-5 amplifier. I am sorry to hear you are having issues securing a full connection. I would kindly suggest reaching out to our support team via the contact page to seek assistance. The team would be more than happy to help you get this working.
Kind regards,
Jeff G - Customer Support
Thank you for leaving your review of the SoundTouch SA-5 amplifier. I am sorry to hear you are having issues securing a full connection. I would kindly suggest reaching out to our support team via the contact page to seek assistance. The team would be more than happy to help you get this working.
Kind regards,
Jeff G - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Multiple inputs and Bluetooth
on October 16, 2015
Posted by: Tim
Gender:Male
My first Bose Stereo was 1977. I have been upgrading my whole house Bose system to the SoundTouch this year. My complaint was that I couldn't connect my TV and it needed more sources for the app. Bose listened on the first two and is working on the latter. One great thing is they can update the software automatically. I bought two SA-5's and will finish the house soon.
Written by a customer while visiting bose.com
Customer Rating
2
Needs internet to function, not for remote areas
on December 16, 2017
Posted by: dunderduck
Gender:Male
I had to replace the Bose system on my boat after a lightning strike. Obviously on boats you usually get into areas without internet. This SA-5 powers my external speakers from the Soundtouch 650 that's used for the saloon. The SA-5 can only be paired with the 650 if there's wifi with internet. Just wifi alone won't do it. Also the the system will only play music from the Soundtouch app, and that needs internet.
I tried playing downloaded Spotify direct from my Samsung S8 phone to the SA-5 and the 650 (the phone has dual bluetooth) but the music would get out of sync.
Bose should just allow this SA-5 amplifier to be paired directly to the 650 without having to go through Soundtouch or an app. Best if the external SA-5 volume could just be controlled directly by the 650. And then just stream music from my phone to the 650 and amplified to the outside by the SA-5. So simple.
Response from bose.comBy Mohsin_S, Bose Support, January 4, 2018
Hello dunderduck,
Thank you for the great review of your SoundTouch SA - 5 Amplifier. We are sorry to hear about the experience you had. However, we appreciate the honesty in your feedback here. It helps make our products better!
We would still love the opportunity to address your experience directly with you. Please feel free to contact our SoundTouch Support line by navigating to this page here: http://bose.life/2qwENj4. Select your region, scroll down and click "Contact us"
Thanks again for your interest in our Bose products. We are looking forward to hearing from you!
Very best regards.
Thank you for the great review of your SoundTouch SA - 5 Amplifier. We are sorry to hear about the experience you had. However, we appreciate the honesty in your feedback here. It helps make our products better!
We would still love the opportunity to address your experience directly with you. Please feel free to contact our SoundTouch Support line by navigating to this page here: http://bose.life/2qwENj4. Select your region, scroll down and click "Contact us"
Thanks again for your interest in our Bose products. We are looking forward to hearing from you!
Very best regards.
Written by a customer while visiting bose.com
Customer Rating
1
not reliable
on September 28, 2018
Posted by: phil
Gender:Male
Length of ownership:3 months
Every time I try to use it it, the amp is not found. I have to reset it and reload the software repeatably. It is to the point I do not want to even turn it on......
Response from bose.comBy Mohsin_S, Bose Support, October 2, 2018
Hello Phil,
Thank you for providing your review of the SoundTouch SA-5 amplifier. We are sorry to hear about the trouble you're having! This does sound unusual, and we encourage you to get in touch with our dedicated SoundTouch support team to ensure you are getting the most out of your system.
Contact information is located here: https://bose.life/2v8YQJ0
Thank you again.
Thank you for providing your review of the SoundTouch SA-5 amplifier. We are sorry to hear about the trouble you're having! This does sound unusual, and we encourage you to get in touch with our dedicated SoundTouch support team to ensure you are getting the most out of your system.
Contact information is located here: https://bose.life/2v8YQJ0
Thank you again.
Written by a customer while visiting bose.com
Customer Rating
5
Flawless integration
on April 10, 2019
Posted by: Tkocian
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I absolutely love the SA-5. Installation was a breeze. I have it connected to a 12 pair speaker selector as I have speakers in every room in the first floor of my home. I had originally thought the speakers were bad, however it turned out it was the old amp that came with the house.
I also have a 700 Sound bar and linking them together is as easy as a touch of a button on the app. The subwoofer in the 700 providers the bass lacking from the in-ceiling speakers.
Amazon Alexa integration works flawlessly as well as Bluetooth and the streaming services. I Couldn't be happier with this purchase. I am planning on adding another SA-5 with outdoor speakers in and around my pool house just because linking the systems together works so well.
Great job Bose! Your engineers deserve a handshake!
Written by a customer while visiting bose.com