| Customer Reviews Collected from bose.com |
Bose - SoundTouch SA-5 Amplifier - Black
Average Customer Rating:
3.3
Rating breakdown 55 reviews
5 Stars
21
4 Stars
8
3 Stars
5
2 Stars
8
1 Star
13
Customer Reviews for Bose - SoundTouch SA-5 Amplifier - Black
Customer Rating
5
Completely sated
on April 15, 2019
Posted by: Tony
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Just moved into a new home. No funiture yet but the Bose system is up and running. WIth the amp and the 301s on pedestals, the music reverbs through the whole house. AWESOME does not come close to describing the experience. I would make this purchase over and over again.
Written by a customer while visiting bose.com
Customer Rating
3
Need an Optical input on this.
on December 9, 2017
Posted by: Ric62
Gender:Male
Great configuration, Bose quality sound, but lacks a Optical Input. Would make it so much more usable.
Response from bose.comBy Mohsin_S, Bose Support, December 11, 2017
Hello Ric62
Thank you for the review of your SoundTouch SA 5 amplifier. We're glad to hear you enjoyed the sound quality and functionality of the amplifier! Thank you for your feedback. It helps make our products better!
If you have any further questions, please feel free to reach out to our Support Line at 1800-379-2073, Mon-Fri, 9 AM to 8 PM EST.
Have a great week!
Thank you
Thank you for the review of your SoundTouch SA 5 amplifier. We're glad to hear you enjoyed the sound quality and functionality of the amplifier! Thank you for your feedback. It helps make our products better!
If you have any further questions, please feel free to reach out to our Support Line at 1800-379-2073, Mon-Fri, 9 AM to 8 PM EST.
Have a great week!
Thank you
Written by a customer while visiting bose.com
Customer Rating
1
Tin Can Sound
on May 11, 2019
Posted by: 4Show
Gender:Male
Length of ownership:1 year or longer
Assuming this was a great AMP, I purchased this thinking it would be great for my outdoor system.
I own SoundTouch everything for the house and It was just going to be a natural fit.
However I been using this for a few years with the 151 Outdoor Bose Speakers and it sounds like a tin can. Over the last few years, I figured it was the speakers and not the amp. I replaced the speakers, still sounds bad. I replaced all the wiring that ran through my walls, still sounds bad.
Needless to say, it must be the amp.
On top of the poor sound quality, the connection to wifi is also awful.
Dont recommend this at all.
I own SoundTouch everything for the house and It was just going to be a natural fit.
However I been using this for a few years with the 151 Outdoor Bose Speakers and it sounds like a tin can. Over the last few years, I figured it was the speakers and not the amp. I replaced the speakers, still sounds bad. I replaced all the wiring that ran through my walls, still sounds bad.
Needless to say, it must be the amp.
On top of the poor sound quality, the connection to wifi is also awful.
Dont recommend this at all.
Response from bose.comBy Charlotte, Technical Support, May 14, 2019
Hello. Thank you for taking the time to review the SoundTouch SA-5 Amplifier.
We're very sorry to hear that you have had such an experience with this product.
This is certainly unusual feedback and we can assure you that this is not the normal behavior of the Amplifier.
I would strongly recommend that you contact our Technical Support line as we believe there could be an issue somewhere with the SA-5 and you should be experiencing a much higher quality of sound.
Have a great day!
We're very sorry to hear that you have had such an experience with this product.
This is certainly unusual feedback and we can assure you that this is not the normal behavior of the Amplifier.
I would strongly recommend that you contact our Technical Support line as we believe there could be an issue somewhere with the SA-5 and you should be experiencing a much higher quality of sound.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Garbage
on July 31, 2019
Posted by: Spankee1670
Length of ownership:6 months
Don’t waste your time on this product, you will be very disappointed. Bose is overrated...
Response from bose.comBy Charlotte, Customer Support, August 1, 2019
Hello!
Thank you for reviewing the SoundTouch SA-5 amplifier.
I'm extremely sorry to hear that you feel this way. If there is anything we can do to help, please contact our customer service team and they will be more than happy to address and help with any issues you may have had.
Have a great day!
Charlotte - Customer Support
Thank you for reviewing the SoundTouch SA-5 amplifier.
I'm extremely sorry to hear that you feel this way. If there is anything we can do to help, please contact our customer service team and they will be more than happy to address and help with any issues you may have had.
Have a great day!
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Terrible experience - just paid for aggravation
on July 21, 2019
Posted by: Vincent
Gender:Male
Length of ownership:1 month
Drops the wi fi constantly, can not connect to Ethernet, hours of aggravating set up for poor quality music that drops constantly. I could not imagine such poor quality from Bose.
Response from bose.comBy Hector B , Customer Support , July 22, 2019
Hi there,
Thank you for taking the time to review your SoundTouch SA-5 amplifier. I am deeply sorry to hear that you have experienced some network issues with your system and would highly recommend that you reach out to our customer support team via the contact us page on our website so that we can assist you further with this.
Thank you for taking the time to review your SoundTouch SA-5 amplifier. I am deeply sorry to hear that you have experienced some network issues with your system and would highly recommend that you reach out to our customer support team via the contact us page on our website so that we can assist you further with this.
Written by a customer while visiting bose.com
Customer Rating
3
Average
on September 13, 2016
Posted by: Yasser
Gender:Male
I wired it to B&W CM9, sound is fine but not the best for these speakers.
After 2 months the tweeters burnt and B&W dealer stated that its the amplifier issue and i had to buy new pair of tweeters
After 2 months the tweeters burnt and B&W dealer stated that its the amplifier issue and i had to buy new pair of tweeters
Written by a customer while visiting bose.com
Customer Rating
1
Garbage
on June 24, 2020
Posted by: TJ
Gender:Male
Length of ownership:1 week
Horrible attemp at an AMP pure garbage do not waste your money!
Response from bose.comBy nicole leboeuf, Global Customer Service, June 27, 2020
Hey TJ, sorry to hear that you aren't satisfied with our SA-5 amplifier.
We would love to get more information about the issue you are having. So that we can do this, can you please reach out to us via https://bose.life/2XnA0oS for further support.
Jack - Bose Customer Support
We would love to get more information about the issue you are having. So that we can do this, can you please reach out to us via https://bose.life/2XnA0oS for further support.
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Very poor sound
on July 16, 2020
Posted by: Jim
Length of ownership:1 month
This along with the expensive speakers that go with it has very poor sound quality and I can’t believe the speakers aren’t Bluetooth or WiFi but you have to run speaker wire to connect them. Not happy with this purchase at all ! And very disappointed in the Bose quality on this product!!!
Response from bose.comBy nicole leboeuf, Global Customer Service, July 20, 2020
Hi Jim,
We are very sad to see that you aren't happy with your purchase. Poor audio quality is definitely not something you should experience from a Bose product, especially the SA-5.
These steps here https://bose.life/2Cuxhkd will resolve this for you. We also appreciate your feedback on connecting speakers to the system.
Hector - Bose Customer Support
We are very sad to see that you aren't happy with your purchase. Poor audio quality is definitely not something you should experience from a Bose product, especially the SA-5.
These steps here https://bose.life/2Cuxhkd will resolve this for you. We also appreciate your feedback on connecting speakers to the system.
Hector - Bose Customer Support
Written by a customer while visiting bose.com