| Customer Reviews Collected from bose.com |
Bose - SoundTouch SA-5 Amplifier - Black
Average Customer Rating:
3.3
Rating breakdown 55 reviews
5 Stars
21
4 Stars
8
3 Stars
5
2 Stars
8
1 Star
13
Customer Reviews for Bose - SoundTouch SA-5 Amplifier - Black
Customer Rating
5
network Eng.
on July 20, 2020
Posted by: justrealaxing
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] i bought my Sa-5 amp in june , very happy with it.
Written by a customer while visiting bose.com
Customer Rating
4
nice and small unit
on July 4, 2020
Posted by: Al
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I like the unit, however, I would like to be able to control speakers A and B separately. Most amplifiers do that.
Written by a customer while visiting bose.com
Customer Rating
2
Not a very good fit for boats
on August 8, 2018
Posted by: Cougrick
Gender:Male
Length of ownership:1 month
I have a 40 foot boat and bout a pair of 251 speakers for it. They were great, but I tried pairing the speakers with the SA-5. I think the amp is fine, but the software is pretty irritating. Each time the system is used, it has to have a WIFI connection to verify the version of the software. If you can't do that, you can't use the system. I was able to use my phone hot spot to accomplish this, but it was a pain. It would seem that there should be a way to by-pass the verification. I used blue tooth to stream to the amp, so WIFI was not needed beyond that point. Also the process of setting up the app was a little irritating. The lack of proper cursor placement on the setup page for WIFI was annoying. Also, if you turn off the system, the WIFI password has to be re-entered.
Overall, if you have a continuous WIFI connection, this is a fine product, but Bose could make it a little more universal with a few minor changes.
I am returning the product today
Response from bose.comBy Jesse_B, Bose Support, August 14, 2018
Hi, Cougrick.
Thank you for taking the time to write a review on your SoundTouch SA-5 amplifier. We appreciate that you gave the amplifier a try on your boat, and we're happy that you enjoyed the 251 speakers.
While streaming music to the SA-5 over Wi-Fi is one of its best features, it is engineered to work without Wifi if you are using a Bluetooth or AUX source. We're sorry to hear you experienced difficulty with the amplifier.
Though it appears that you've chosen to return the product, we hope that you keep Bose in mind for the future. Our engineers are constantly working to improve the experiences we provide.
If you have questions about any other SoundTouch product, our dedicated SoundTouch specialists will be happy to assist you further at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day.
Thank you for taking the time to write a review on your SoundTouch SA-5 amplifier. We appreciate that you gave the amplifier a try on your boat, and we're happy that you enjoyed the 251 speakers.
While streaming music to the SA-5 over Wi-Fi is one of its best features, it is engineered to work without Wifi if you are using a Bluetooth or AUX source. We're sorry to hear you experienced difficulty with the amplifier.
Though it appears that you've chosen to return the product, we hope that you keep Bose in mind for the future. Our engineers are constantly working to improve the experiences we provide.
If you have questions about any other SoundTouch product, our dedicated SoundTouch specialists will be happy to assist you further at 1-800-608-2673. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day.
Written by a customer while visiting bose.com
Customer Rating
2
Buggy software Poor sound output
on November 12, 2018
Posted by: SRIRAM
Gender:Male
Length of ownership:1 year or longer
I bought this along with Bose in wall speakers. I got a similar priced Marantz M-CR611. A world of difference. Marantz software is great. More importantly you can split A+B speakers. Bose you can't. And the sound output from Marantz to a Bose outdoor speaker improved tremendously when i switched it from SA-5 to M-CR611. Would strongly advise against this model.
Response from bose.comBy Mohsin_S, Bose Support, November 13, 2018
Hi SRIRAM,
Thanks for providing your feedback of the ST SA-5 Amplifier. We are sorry to hear that it did not live up to your expectations. As a research company, we continuously look for opportunities to improve our products. We appreciate the review!
Feel free to reach out to us again if you require assistance in the future.
Take care,
Mohsin - Bose Support
Link to our community: https://community.bose.com/
Additional contact info: https://bose.life/2v8YQJ0
Thanks for providing your feedback of the ST SA-5 Amplifier. We are sorry to hear that it did not live up to your expectations. As a research company, we continuously look for opportunities to improve our products. We appreciate the review!
Feel free to reach out to us again if you require assistance in the future.
Take care,
Mohsin - Bose Support
Link to our community: https://community.bose.com/
Additional contact info: https://bose.life/2v8YQJ0
Written by a customer while visiting bose.com
Customer Rating
2
Great sound; wifi sucks
on January 20, 2019
Posted by: swmmojo
Gender:Male
Length of ownership:3 months
If it wasn't for bluetooth this thing would be a total loss. Love the sound paired with 301s. Just wish it didn't lose wifi EVERY DAY. Impossible to change bass EQ w/o wifi. Note: we have NO issues with wifi in our house other than the Bose SA-5.
Response from bose.comBy Mohsin_S, Bose Support, January 21, 2019
Hello swmmojo,
Thanks for reaching out and for providing a review of the SoundTouch SA-5 amplifier. Happy to hear you're enjoying the sound quality. We apologize for the network issues you're experiencing.
We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still encountering a poor wireless connection, please contact our SoundTouch support team who can assist: https://bose.life/2v8YQJ0
Thanks again and take care.
Thanks for reaching out and for providing a review of the SoundTouch SA-5 amplifier. Happy to hear you're enjoying the sound quality. We apologize for the network issues you're experiencing.
We recommend that you please try the troubleshooting steps offered here: https://bose.life/2ztQeOA
If you're still encountering a poor wireless connection, please contact our SoundTouch support team who can assist: https://bose.life/2v8YQJ0
Thanks again and take care.
Written by a customer while visiting bose.com
Customer Rating
2
Bluetooth Cutoff Music
on May 20, 2019
Posted by: JC
Gender:Male
Length of ownership:1 year or longer
Device works is great uf you utilize the SoundTouch app. However, when playing music over bluetooth, the sound will have intermittent cutoffs. Have tried streaming from different devices and still the same. I have friend who also owns an SA-5 and has always had this issue since day #1, so it is known issue to at least two SA-5’s. This is very annoying since you can’t play music outside the services available through the app which kinda of make it useless. I have tried many remedies like software updates, app reinstall, moving the SA-5 closer and nothing seems to fix it.
Response from bose.comBy Kerri , Technical Support, May 22, 2019
Hi JC,
Thank you for taking the time to review our SA5 Amplifier. I'm glad to hear that you have been enjoying using your system with the SoundTouch application.
In regards to your issues with Bluetooth, I'm sorry to hear this. It's certainly not normal behaviour. I would recommend reaching out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Thank you for your interest in our products!
have a great day!
Kindest,
Kerri - Technical Support Specialist
Thank you for taking the time to review our SA5 Amplifier. I'm glad to hear that you have been enjoying using your system with the SoundTouch application.
In regards to your issues with Bluetooth, I'm sorry to hear this. It's certainly not normal behaviour. I would recommend reaching out to your local Technical Support Team for assistance. One of our agents will be more than happy to assist you!
Thank you for your interest in our products!
have a great day!
Kindest,
Kerri - Technical Support Specialist
Written by a customer while visiting bose.com
Customer Rating
2
Just Not Dependable
on January 26, 2020
Posted by: Henry
Gender:Male
Length of ownership:6 months
I've Had about 6 Months. And it Want Keep Single. It disconnect when it wants to
Response from bose.comBy Charlotte, Customer Support, January 27, 2020
Hi Henry,
Sorry if you're experiencing any connection issues with this product. We'd love to gather some further information from you in order to assist you with getting this matter resolved. Please reach out to our customer support team. http://bose.life/globalsupport.
Thanks,
Charlotte - Customer Support
Sorry if you're experiencing any connection issues with this product. We'd love to gather some further information from you in order to assist you with getting this matter resolved. Please reach out to our customer support team. http://bose.life/globalsupport.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com