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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
piece broke
on February 19, 2018
Posted by: big family
Gender:Female
Was very happy with this blender but have not have for a long period of time and the bottom base cracked and leaks all over. Trying to find replacement part but having trouble.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broke within a year
on February 26, 2018
Posted by: cowgrrrljuju
I've learned my lesson keeping warranties and receipts. We've had this blender for about a year, and the bottom of the jar/mechanism started leaking. Next time, I will purchase a blender that at least had replacement parts.I hate thinking about throwing a blender in a landfill every year!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your jar base needs to be replaced, but I’m happy to advise that the jar base for the model you reviewed is available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Faulty Design for Plastic Base
on March 19, 2018
Posted by: DPPS
from Jenkintown, PA, USA
Gender:Female
I wish I had seen this website before I bought this. Like so many others, I loved the function of the blender at first. Until, about a year after I bought it, the plastic base cracked and broke. Now I can no longer use the blender or blender jar.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
2nd Black and Decker in a year both broken bases
on March 21, 2018
Posted by: thatonegirl
from Austin, TX, USA
Gender:Female
I originally purchased a black and decker blender that had a clear base and it broke in half within a couple months of using. So I ended up purchasing this blender because I thought maybe it would handle smoothies better...but this base has craked as well about 8 months in...I just need a replacement base. I have 2 unusable blenders...this must be something black and decker is aware of...would appreciate any assistance in resolving issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blenders’ jar bases. I’ve taken action by documenting your complaint, and I want to fully resolve these issues to your satisfaction. Your blenders both have a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good Blender, but broken plastic base
on May 2, 2018
Posted by: Tayler22
from New Mexico, USA
Gender:Female
Same problem with the cracked base and can't find a replacement.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 4, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that your blender has served you well, but I’m sorry to hear about the trouble you’ve experienced with the jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good Blender, No Parts
on May 11, 2018
Posted by: RedDem
Had the Blender for a while and like everyone else, the base cracked and can't find a replacement. You would think after enough complaints. they would produce more parts for consumers.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad your blender was serving you well initially, but I’m sorry to hear about the trouble you’ve experienced with the jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Same song same verse
on May 20, 2018
Posted by: MJ Nicks
from TX
Gender:Female
The base broke and after searching for a long time, I finally learned there isn't a replacement option.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear of the experience you've had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken base
on May 21, 2018
Posted by: NC Foodie
Gender:Female
I cannot find the replacement part for the broken base!! This should not be. Please provide a source for parts replacement.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear of the experience you've had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com