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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
1
Once again, plastic base broke and cant find part
on May 21, 2018
Posted by: Seth
from Canada
Gender:Male
Initially worked well, screwed on the base wrong and it cracked. Super cheap, not good quality. I would recommend not buying this, as it is almost guaranteed to break. I find it unethical for companies to make products like this that will end up in the landfill. Do your homework and get a product that will have replacement parts.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 23, 2018
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear of the experience you've had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Poor Design
on July 1, 2018
Posted by: Schmidt
from AZ
Gender:Female
The blender itself works great but the cheap plastic base has broke rendering the blender useless. After searching for hours for a replacement part, it seems they do not offer one. Unless they make it an option to buy just the plastic base, I do not recommend anyone buy this blender. I would appreciate some sort of resolution to this problem.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 3, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that your blender was working well initially, but I'm sorry to hear about the trouble you’ve experienced with the jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very dissaoointing
on July 29, 2018
Posted by: Dissapointed smoothie mom
from Yonkers, NY, USA
I bought this blender thinking , “hey it’s black & Decker and an actual glass! This will be great for smoothies and what not!” WRONG!! Motor almost immediately started giving off a burned plastic smell that progressively got worse! I blended smoothies only using the smoothie button and it suddenly stopped spinning although the motor is still going. I took off the glass jar to find that the rotating piece that grips the blades has completely snapped off and it has some cheap looking glue on the underside! Boy was I fooled! I suppose I should’ve gone with ninja! You get what you pay for I suppose!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 30, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Problem with the Base
on September 6, 2018
Posted by: Tswood1962
from Fort Worth, TX
Gender:Male
I bought this blender for my wife for Christmas 2017. I knew that she would love that it came with the jars so she could mix and take them to work in one jar. It's a great blender. We've been impressed, but today, while making the smoothy, it made a funny noise, the base stopped working, and when we opened it it was very hot. It's still under warranty, so I need someone from Black and Decker to contact me about a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 7, 2018
Thank you for offering your feedback regarding your Black + Decker PBJ2000. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great Blender but Lousy Base!
on November 21, 2018
Posted by: Liss
from Olympia, WA
Gender:Female
This is the best blender I have ever owned... but just like several other reviewers here, I was shocked to see that the plastic base on the blender has cracked in 2 places! I searched for a replacement part and cannot find one anywhere! I am very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor plastic base
on January 11, 2019
Posted by: LynnB
from Kill Devil Hills, NC
Gender:Female
Had this blender for a few months and the plastic base broke. Very upsetting because I can't find a replacement part,
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 15, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base, but I'm happy to advise that the jar base is typically available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Jar base broken
on February 23, 2019
Posted by: Tiiiim
from Spokane valley
Gender:Male
I have had this blender for about a year and today the plastic base on the blender jar broke! I can't find anywhere to get a replacement for this part. It is a great blender and now we have to settle with using the personal size smoothie cup.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great Blender until base broke
on July 9, 2019
Posted by: MED8
Gender:Female
We really enjoyed this blender until the plastic base broke. I think we have had it for at least 2 years so its over the warranty period. Can we get a replacement part?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 10, 2019
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad to hear that you’ve enjoyed your blender, but I’m sorry to hear of the experience you’ve had with your jar base. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com