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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
1
Plastic base broken within 6 months
on June 26, 2016
Posted by: Drommel11
from Texas
Gender:Male
Got this blender for Christmas and have loved using the smoothie feature for blending frozen coffee drinks. Very dissapointed that after six months the cheap clear plastic base has broken. This is the second black and decker blender I've purchased that has had parts break which are not replaceable or cost as much as a new blender.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to learn about your disappointment with your blender’s broken jar base. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Plastic base broke within 6 months!
on July 5, 2016
Posted by: joanna
from Baltimore, MD, United States
I have loved using this blender- but like the others who commented-the plastic base just recently cracked so I cannot use it anymore. This is disappointing considering I have only had it for about 6 months.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your blender’s jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Cracked Base
on July 8, 2016
Posted by: Clarke
from Little Rock, AR, United States
It seems to have lasted longer than most people's experience, but our base has cracked as well and we've had the blender less than a year. I was concerned about it when I unpacked it, but I thought I'd give it a shot anyway. The blender has performed well in that time. We make smoothies 3-4 times a week. If I can figure out where to buy a replacement part I would love to keep using it, but so far I haven't found the place to do that.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to learn that your blender’s jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Base is Broken!
on July 9, 2016
Posted by: Weirro
from Spruce Grove, AB, Canada
Gender:Female
I really like how this blender works, but the base developed a crack after about 6 months of light use, and today it completely fell apart! I would like to know how I can replace this part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear your jar base has fallen apart. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great blender with a faulty screw base design.
on July 9, 2016
Posted by: Edi Co
from Richmond, VA, United States
Gender:Male
Happy with the blender's performance, but unfortunately the base broke. I would hate to buy a new blender just for this. Has anyone been able to find a replacement part?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad you’ve been satisfied with your blender, but I’m sorry to hear your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Base cracked after less than a year.
on July 11, 2016
Posted by: dseay
from Ohio
Gender:Female
We have enjoyed this product, but the clear plastic base cracked after about 8 months of use. We are now unable to do anything with it...liquids just leak out. We have not been able to find a replacement part and will need to purchase a new blender. Sadly, I don't think it will be a Black and Decker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Superior Customer Service!
on July 11, 2016
Posted by: coralaasta
from Michigan
Gender:Female
I had bought this blender and had an issue with the smoothie attachment. I left a voicemail with customer service to see if I could get a replacement part and they were quick to resolve the problem. A customer representative called me back and was so professional and very apologetic. He was able to help me out within 5 minutes on the phone and I am so excited to know that my blender will be back to working again really soon!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Same issue sadly...
on July 12, 2016
Posted by: Sad in Florida
from Florida, United States
My base also broke and the only container I can use is the personal size.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 14, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear that the blender’s jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com