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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
Broken base
on November 17, 2018
Posted by: Starla
The plastic base broke after a few uses. There are no replacement parts to be found and I can't find the warranty anymore. What can I do? It still works for now with some masking tape, but that is not going to last much longer. Don't bother buying if you are going to be using constantly.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 21, 2018
Thank you for offering your feedback regarding your Black + Decker BL1820SG-P. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
base blade no good
on December 12, 2014
Posted by: ice0nolike
from New Mexico, USA
Gender:Female
We used this blender to make salsas and Chile colorado. It was the best blender I had ever purchased but shortly after months, it started to leak. I have attempted to get the part replaced by B&D and totally disappointment .
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken Plastic piece
on December 15, 2015
Posted by: bummedoutCA
from California, United States
I bought this less than a year and the plastic piece broke already and it can't be replaced. And it is very loud! Bummer, wish I would have read reviews before purchasing!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 15, 2015
Thank you for providing your feedback regarding your Black + Decker BL1820SG-P. We are sorry to hear that your jar base has broken, which is a replaceable part. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Trompe L'oeil
on January 4, 2016
Posted by: DanGogh77
from Lenexa, KS
Gender:Male
Happy to purchase this blender at full price - the pitcher was heavy duty glass.
Blender is used 3-5 times per month, and in only 5 months, the base has cracked so significantly we can't use it but for the thickest liquids. The clear plastic base is threaded, and used to secure the blade attachment and seal the bottom. Any reasonable user would want to ensure the base was on tightly, not only to secure the liquids, but against the rotational stress of the motor. This plastic is inferior and cracks easily. Once cracked, it spreads quickly. I've been looking for weeks and cannot find a replacement part available. Time to look for a new blender.
Blender is used 3-5 times per month, and in only 5 months, the base has cracked so significantly we can't use it but for the thickest liquids. The clear plastic base is threaded, and used to secure the blade attachment and seal the bottom. Any reasonable user would want to ensure the base was on tightly, not only to secure the liquids, but against the rotational stress of the motor. This plastic is inferior and cracks easily. Once cracked, it spreads quickly. I've been looking for weeks and cannot find a replacement part available. Time to look for a new blender.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker BL1820SG-P. We are sorry to hear that your jar base has broken. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
It is worst blender that see it
on January 13, 2016
Posted by: Lagonw
from El Paso, TX, United States
Gender:Female
It can not blend a tomato and a onion. I bought it because it looks very nice and I like the digital buttons but really do not works only to blend water.
I don't know how the engineering people approve it.
I don't know how the engineering people approve it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 14, 2016
Thank you for providing your feedback regarding your Black+Decker BL1820SG-P. We are sorry to hear that you’ve been disappointed your blender’s results. The satisfaction of our customers is very important. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Base broken
on January 15, 2016
Posted by: NBVV
from Seattle, WA, United States
Gender:Female
[This review was collected as part of a promotion.] I bought this few months ago, used 4-5 times. The clear plastic base crackec into pieces, now that it is of no use. From the reviews I see many had similar problem. So BEWARE before you buy it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker BL1820SG-P. We are sorry to hear about your frustration with your broken jar base. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broke in less than a month!
on January 18, 2016
Posted by: Shannon98
Gender:Female
We got this as a gift for Christmas as our family loves smoothies! So disappointed that the plastic base connected to the larger pitcher broke already!!! We haven't even had it a month! So far I can't find anywhere to replicate that part, so very disappointed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker BL1820SG-P. We are sorry to learn that the jar base has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
leaks a ton!
on January 18, 2016
Posted by: yeyitthax33
from Chicago, IL, United States
Gender:Female
I bought this blender because it was recommended by a friend! Worst purchase ever, I've only used it a couple of times since October and the plastic base leaks...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 20, 2016
Thank you for sharing your feedback regarding your Black+Decker BL1821RG-P. We are sorry to hear that your blender has been leaking. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com