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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
3
Blended great, but...
on December 11, 2016
Posted by: JLopez
from Tampa, FL, United States
Gender:Female
I bought this BL1820 digital fusion blender about 5 months ago. It worked great. Then today the small circular piece that screws under the jar came loose and it won't screw back on. I've been looking online for a replacement part for hours and nothing. Where do I need to go for this? Do I just need a new jar? I don't want to have to buy a whole new blender. Thanks.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to see that your coupling has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not a very industrious blender for Smoothie lovers
on December 14, 2016
Posted by: Jodana
from Jacksonville, FL
Gender:Male
I enjoy smoothies as part of my daily routine. I had bought this model due to the Fusion blade being marketed to quickly crush ice. and make smoothies and I had previously went thru two blender by some of Black and Decker's competition. I also liked that it had a 2 year warranty. After buying it and using it for a while I found myself having to water down my smoothies so that the unit could blend it up.
Then within a year and a half the motor has died in the unit and since I've no longer got my receipt I'm now finding myself having to go buy a new blender.
Then within a year and a half the motor has died in the unit and since I've no longer got my receipt I'm now finding myself having to go buy a new blender.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 15, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your blender has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Pretty good blender, but smoothie jar a challenge
on December 14, 2016
Posted by: Fred54
from Boston, MA, United States
Gender:Male
We had the version of this with a glass base. The blender worked well, the smoothie jar really requires a lot of liquid to blend meaning you're probably better off just using the blender. In any case, we're stuck with the smoothie jar since I dropped the base and it shattered on the tile floor. No luck finding replacement parts anywhere. Any ideas?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 15, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your blender's jar base has been dropped. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your blender, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great blender except jar base broke
on December 28, 2016
Posted by: Paultu2
from Toronto, ON, Canada
Gender:Male
Received this as a Christmas gift. Great blender for making smoothies and for preparing cooking ingredients. The jar base screw cap dropped and broke. Now, can't use blender anymore...looking for spare parts but hard to find.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 30, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m delighted to hear that you blender was working out great, but I’m sorry to hear that parts have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Very happy with this blender until...
on December 29, 2016
Posted by: JohnE
from Vancouver, BC, Canada
Gender:Male
I've had this blender for a number of months. 1 month ago the jar base cracked slightly but now has grown to the point of being unusable. I've looked online for replacement parts but, so far, no luck.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the ease of use, but the base...
on December 30, 2016
Posted by: SophieD
from Montreal, QC, Canada
Gender:Female
I bought this to replace a very old blender that seeped every time I used it. I absolutely love the ease of use especially for making smoothies. I also really enjoy the smoothie jars that came with the blender. My only issue and it is major enough for me to give this product 3 stars (I was actually hesitating between 2 and 3) is that the base of the glass blender is made of plastic, and mine has unfortunately broken thus rendering the large glass container useless. I've been trying to find a replacement part for the plastic component without success.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad that your blender was working well initially, but I’m sorry to hear the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken base
on January 1, 2017
Posted by: DianeB1231
from Saint Paul, MN, United States
Gender:Female
I was looking on these Black and Decker page hoping to find a replacement base. I came across the reviews and wanted to add my situation. I laid my jar on its side to completely empty the contents. I turned away for a moment and it had already fallen to the floor. I take full responsibility for the incident. I would be happy to be able to purchase a new base.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic Base Leaking
on January 16, 2017
Posted by: knapior
from Ottawa, ON, Canada
Gender:Female
I have had this blender for a little under 6 months and 3 months ago the base cracked and starting leaking. I have looked everywhere for a replacement base and cannot find one anywhere. The personal jars work well but I would like to be able to use the main jug.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear that your blender’s base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com