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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
4
Broken base
on June 23, 2017
Posted by: Chan70
Gender:Female
Love the blender but also need a replacement base. I wish it was easier to find a replacement part. This shouldn't be so difficult as this is an obvious issue with the product.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad to hear that you love your blender, but I’m sorry to learn that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poorly Designed Plastic Base Ring
on June 26, 2017
Posted by: Paddy
from Lexington, KY, United States
Gender:Male
Went to use our blender for the third time and noticed that the plastic base/collar is cracked. This seems to be the most common problem everyone is having with this blender. It is an obvious design flaw.
I cannot not even begin to comment on how it really works since it was on used twice to make a milk shakes.
I am not sure why this product is still on the market for sale.
I wished I had read these reviews before I purchased it.
Do not buy. Stay away.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to see that your jar base has broken, but I'm happy to advise your replacement is preparing to ship via UPS. If you need any more assistance with your blender, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good til the base cracks apart!
on July 1, 2017
Posted by: badbase
from Minneapolis, MN, United States
Gender:Male
Loved this blender, especially the smoothie feature. Used it almost every morning, even with a leaky and cracked base. Eventually the base totally gave out and cracked into pieces. Its a shame cause the whole blenders useless because of one cheap plastic part.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 3, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad to hear your blender was serving you well initially, but I’m sorry to hear that the jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great until it isn't.
on July 4, 2017
Posted by: Liz Wiener
from Munising, MI, United States
Gender:Female
Loved this blender, but like many others...the base plastic ring broke and no amount of searching turns up that part. What gives? I would love to keep using my blender but don't want to use it with a cracked piece...such a shame that a tiny plastic piece causes so much trouble!
If it weren't for that piece, my rating would be a 5!
If it weren't for that piece, my rating would be a 5!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 5, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad to hear your blender was working great initially, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Plastic base broke
on July 6, 2017
Posted by: nate6823
from California
Gender:Male
We really like this blender but the clear plastic base broke and is leaking. I would love to get my hands on a replacement part!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear that your blender’s jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it but plastic ring broke
on July 8, 2017
Posted by: Nolanc
from Spring Hill, TN, United States
Gender:Female
Love it, but plastic ring broke...how do I get another?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m delighted to hear that you love your blender, but I’m sorry to hear that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken base stops 5 stars
on July 10, 2017
Posted by: Jk3010
Gender:Female
I really love this blender but the plastic base broke! What a shame. I'm searching for a replacement part but having no luck either. :(
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad to hear that you love your blender, but I’m sorry to learn that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Similar Experience to Other Reviewers
on July 12, 2017
Posted by: Bobby W
from St. Cloud, MN
Gender:Male
I purchased a FusionBlade Digital Blender recently and had been enjoying the product, but the clear plastic ring that tightens onto the bottom of the jar cracked - the blender still worked for a while longer, but eventually it cracked again beyond repair. I searched online for a replacement part but was unable to find one. Seems to be a design flaw, as I have noticed that many other customers had a similar experience. It's unfortunate because this blender made great smoothies and crushed ice very effectively. Just didn't last very long.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 13, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad that your blender was serving you well initially, but I’m sorry to hear that your jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com