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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
Great Blender until...
on August 19, 2017
Posted by: JNash
from Jacksonville, FL, United States
Gender:Male
It looks like there's several people having the same issue that I had. This blender worked great, but the plastic base just broke and leaked out everywhere!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 21, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad to hear your blender was working great to begin with, but I’m sorry to hear that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Nice Blender (for a while) poor website help
on August 22, 2017
Posted by: embalmerkris
from Palm Coast, FL
Gender:Male
Like most of the reviews on here, this was a nice blender until the plastic base broke. Now I try to go on the Spectrum website to email customer service and the fields don't all fill in. So I cant email if the "required fields" are not filled in. So, I try to look up the part to purchase on the website... and it's no longer available.
Unbelievable. It's one thing to have a part break (though, it does seem about 50% of the reviews are the SAME issue) - It's totally another thing to not then have an avenue to deal with the problem.
Unbelievable. It's one thing to have a part break (though, it does seem about 50% of the reviews are the SAME issue) - It's totally another thing to not then have an avenue to deal with the problem.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your jar base has broken, and about the issues you experienced on our support site. I’m happy to advise that the jar base is available as a replaceable part, and I’d like to replace it for you under the two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Worked well until base broke and blade ceased
on August 26, 2017
Posted by: Jola
from Sasebo, Nagasaki Prefecture, Japan
Gender:Female
We bought this blender about two years ago. It worked well for a while, however today when I went to use it the blade would not turn properly and I noticed that the base had craked. I'd like to order replacement parts if they're available somewhere.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 29, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that your blender started out working well, but I’m sorry to see that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Blender
on August 27, 2017
Posted by: Stevie
Would use this More often but can't figure out how to take it apart for cleaning
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 29, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the troubles you’ve experienced disassembling your blender, and I’d be happy to assist you with this. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great features, we love it
on August 28, 2017
Posted by: loismayer
from Austin, Tx
Gender:Male
But the clear plastic base just broke! Can we get a link for a replacement part?
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 29, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad to hear that you love your blender, but I’m sorry to learn that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
NICE UNIT
on August 29, 2017
Posted by: So Sad
from Central, MI, United States
Gender:Female
Received this blender as a birthday present. Worked swell until the base split. Only had a few months and was surprised how quick it failed. The rest of the unit is very well made. Can't seem to find a replacement, so I'll have to trash it!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 31, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that your blender started out working well, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good Blender. Flawed Base Design.
on September 2, 2017
Posted by: Mitzy
from San Diego, CA, United States
Gender:Female
The blender has worked just fine, but similar to other reviewers, the plastic base has broken. Seems like a flawed design.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your blender’s jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
nice blender..help me to keep it
on September 3, 2017
Posted by: JCR64
from San Francisco, California, Estados Unidos
Gender:Male
It seems that the broken plastic lid it a common issue. I have tried to get a replacement for it and cannot find it anywhere. I would appreciate information about where can I find it to order it inmediately. Otherwise I would have to throw it away.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 7, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to see that your jar base has cracked, and I’d like to work with you on replacing it. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com