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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
Broken blade part
on March 7, 2018
Posted by: Maril0822
from Gurnee, IL, USA
Gender:Female
We've had this blender for about a year and recently the blade part broke and now leaks. I've tried to look for a replacement part but haven't had any luck.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blade assembly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Clear base broken
on March 18, 2018
Posted by: carrierotman
from Toronto, ON, Canada
Gender:Female
My kids gave this to me as a gift just over 1 year ago so I do not have a receipt. Do you know where I can buy the clear base which has broken in half?
It is a shame to dispose of an otherwise great product!
It is a shame to dispose of an otherwise great product!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
CLEAR BASE AND GLASS JAR BROKE:(((
on March 18, 2018
Posted by: OLESEA
from Aspen, CO, USA
I have the same problem with my blend:( clear base and glass jar is broken ... and I didn't use it that my much ....It's a great blender but looks like it has some major problems ... I am trying to get a replacement and can't find anywhere... please help is anyone knows where to get one! Thank you in advance!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve these issues to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Decent blender but plastic base did not last more
on March 21, 2018
Posted by: gopi
from Utah, USA
Gender:Male
I got the same experience as one posted -"The blender works fine, but like so many others I see here, our plastic base cracked and it seems to be impossible to find a replacement part online"
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Plastic base Broken...
on March 25, 2018
Posted by: LIHomeOwner
from Long Island, NY
Gender:Male
The Blender is perfect except for the faulty plastic base which broke.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 27, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Bad clear base
on March 31, 2018
Posted by: Olguin
from Phoenix, AZ, USA
Gender:Female
I bought this blender a few months ago and the clear base is already broken and I can’t longer use it because it leaks. I wouldn’t recomend it to other people.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 3, 2018
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear of the experience you’ve had with your blender. I have already taken action by documenting your complaint, and would be happy to assist you by sending a new part. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
No Longer Functional!
on April 3, 2018
Posted by: Justmeandsix
from Atlanta, GA, USA
Gender:Male
I bought this less than a year ago, and have only used it a handful of times and the Glass has broken and the blade will not even blend a smoothie properly, I have manually move the fruit around with a spoon, and it takes me 30 mins to make one smoothie, I expected more from Black and Decker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 4, 2018
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m sorry to hear of the experience you’ve had with your blender. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Clear plastic base cracked easily
on April 8, 2018
Posted by: Josh12
Gender:Male
We like the blender but the clear plastic base cracked very easily when tightening. Can’t find a replacement part anywhere. Blender is no good without it.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com