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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
3
Fusion blender
on April 10, 2018
Posted by: Lisaj74
from Alberta, Canada
The plastic collar for the jug cracked. How do I get a replacement piece?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Blender plastic base broken
on April 10, 2018
Posted by: Adiv
from Princeton, NJ, USA
Gender:Male
I like the blender but I have the same issue as most of the others customers that the plastic base of the glass jar broke and the unit is unusable. How can I get a replacement for the screw-on plastic base for the glass jar?
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Very Good Blender
on April 16, 2018
Posted by: dushyant2809
from Toronto, ON, Canada
Gender:Male
its really very good blender but finding a replacement part is the biggest pain. My glass jar broke and i am unable to find this anywhere in Canada.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m delighted to hear that your blender has been serving you well, but I’m sorry to learn that your jar needs to be replaced. The jar for your blender is typically available as a replaceable part, and I’d be happy to assist you with replacing your jar. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Base Ring Broken, Again
on June 1, 2018
Posted by: DrSmoothie
from Hampton, VA, USA
Gender:Male
I purchased this blender a couple years back and the base ring cracked within a few months. B+D sent me a replacement blender which has worked well until now when the base ring cracked, again. Please send instructions for obtaining a new base ring. (See DrHal on page 279-308 of 324 Reviews).
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great blender, but broken base ring
on June 8, 2018
Posted by: conirad
from Mesquite, NV, USA
Gender:Male
I have loved this blender and it has worked flawlessly for the past few months! Love the heavy glass jar, but our plastic base ring broke and B&D’s parts website doesn’t work to order a replacement part. I’d love to keep using this but it leaks without a new ring.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that you loved your blender initially, but I’m sorry to hear about the trouble you’ve experienced with your jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty, and I’d be happy to replace your jar base. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken base
on June 16, 2018
Posted by: Elena
from Washington, USA
Gender:Female
The base cracked after a couple months. I taped it up and it's been fine til tonight, everything spilled out the bottom.
I cant find a replacement online and I cant find my receipt because i know it hasn't been 2 years.
I cant find a replacement online and I cant find my receipt because i know it hasn't been 2 years.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 18, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Another Broken PLASTIC Base - BL1820
on June 19, 2018
Posted by: craigt
from Metro, Minnesota
Gender:Male
The blender motor and blending itself has worked fine overall. But whoever designed this CHEAP thin plastic base ought to receive a poor performance review. With the weight of the blender jar it is destined to fail and end up in a landfill.
Poor design BD! You should know better. And yes it is past the 2 year warranty and I too can't find a replacement part. Last BD product I will buy.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken base
on June 20, 2018
Posted by: MeghanM
from Châteauguay, QC, Canada
The plastic base is cracked after barely using it and I can’t find a replacement part anywhere!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 21, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com