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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
Broken base
on February 26, 2018
Posted by: MikeE6
from Chicago, IL, USA
Gender:Male
Nice blender but the clear plastic base started leaking and cracked off tonight. Have been using it for approx 1 year. The plastic base for the glass carafe base should be redesigned or use a different plastic.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear of the trouble that you have experienced with your blender. I would be happy to assist you by sending a new part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Would Not Recommend
on April 25, 2018
Posted by: Charlotte77
from Massachusetts, USA
Extremely disappointed. The plastic base cracked. I can’t find the replacement part anywhere online.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 26, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Jar base
on May 5, 2018
Posted by: CC123
from Phoenix, AZ, USA
I feel like a broken record. Plastic jar base broke quickly after purchase and have been looking for months for a new one. Blender is worthless without it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 8, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to see the trouble you’ve experienced with your blender’s jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic base broke
on July 17, 2018
Posted by: Lgarcia
from Washington, USA
Gender:Female
Like mentioned in many reviews, the plastic base broke and I cannot find a replacement part to purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cheap Plastic
on July 24, 2018
Posted by: Andy123
from Costa Mesa, CA, USA
Gender:Male
As soon as I opened this blender from the box, I knew it wouldn’t last long due to the very thin and cheap plastic base. The rest is nice solid glass, very sturdy, and fairly easy to clean. But it was just a matter of time before the base would give out which it did. Like the other commenters, I tried researching a replacement base but couldn’t find anything
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 25, 2018
Thank you for offering your feedback regarding your Black + Decker BL1820SG-P. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
I bought the blender for my smoothies
on August 10, 2018
Posted by: Mark24
from New Orleans, La
Gender:Male
I bought the blender for my smoothies using it on a daily basis my bottom base stopped working. I can hear the motor but it does not turn anymore. I like that it was a glass container and also the connection to the motor but it seems that the motor is not as useful for longevity as the glass container.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 13, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic base cracked almost immediately
on April 28, 2019
Posted by: fbhe
from Toronto, ON
Gender:Male
The blender itself is fine but its Achilles heel seems to be the plastic base, which cracked the third time we used it. I'm on the internet now trying in vain to find a replacement part - nowhere! Seems ridiculous to make glass and metal products like this so disposable. Mine is the BL1821 model, which I also can't find reference to anywhere, but it looks like this 1820, so maybe it's the same thing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I'm sorry to hear about the trouble you experienced with your blender's jar base. I've already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken plastic base
on May 17, 2019
Posted by: Mjosee
from Quebec canada
Gender:Female
[This review was collected as part of a promotion.] Like many other comments the plastic base broke and is unusable, disappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 20, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com