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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
2
Broken base of course
on June 24, 2018
Posted by: Frustrated Canadian
from Toronto, ON, Canada
Like basically every other review our base broke. Glued it back together, then broke again. Glued again. Broke again. Can't repair any longer. Still can't find a replacement part listed anywhere. Would be nice if the part was listed somewhere rather than hoping for a response to a review.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
poor product
on June 30, 2018
Posted by: Hestra
from La Crosse, WI, USA
Gender:Female
I guess I should have read the reviews before buying this blender. Our base also cracked and then completely broke after 2 months of use. I can't seem to find a replacement either. Very poor quality.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 3, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Another broken base.
on July 18, 2018
Posted by: SWD1
from Virginia
Gender:Male
Have used the blender successfully for months. Loved the functionality.
Boom. Broken plastic base and locking hub today. Came to this web address looking for info on replacement parts.
Learning quickly that's probably not going to happen.
Disappointing.
Learning quickly that's probably not going to happen.
Disappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 19, 2018
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Cheap parts, no replacement available
on September 7, 2018
Posted by: Unhappy client
Gender:Male
The built is of poor quality, the base broke after just a few uses and I cannot find a replacement. Don’t waste your money on it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love it but
on November 23, 2018
Posted by: Maricela
from Bell, Ca
Gender:Female
I love my blender so much but im here too because the plastic base cracked and Im looking for the replacement piece but cant seem to find! Please help im not rich to uy another blender!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great blender, poor base design
on December 8, 2018
Posted by: Jorge
from Easton, MA
Gender:Male
[This review was collected as part of a promotion.] Like all the comments here. The blender works great, but the base broke and we can no longer use it. Can you replace the base?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, c, December 11, 2018
Thank you for offering your feedback regarding your Black+Decker Blender, and thanks for taking the time to work with us on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your blender, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it but...
on December 23, 2018
Posted by: Chrystine
from Laval
Gender:Female
[This review was collected as part of a promotion.] Same thing. The plastic base broke and I can not use it anymore !
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2018
Thank you for sharing your feedback regarding your Black+Decker Blender, and thank you as well, for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your blender, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Brittle plastic base
on December 25, 2018
Posted by: SmoothieQueen
from Vermont
Gender:Female
The plastic base which connects the blending jar to the motor is cracked in several places. This part is made from very brittle plastic and doesn't stand up to multiple uses. The glass blending jar is good quality but the base is substandard.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2018
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com