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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
3
Great blender except for the plastic base.
on December 28, 2018
Posted by: Mlg0328
from Des Moines, Iowa
Gender:Female
I've looked for a replacement part but haven't found any.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender, but I'm glad that it has been serving you well. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Jar base
on January 22, 2019
Posted by: ermago79
from El Paso, TX
Gender:Female
[This review was collected as part of a promotion.] The plastic base of the jar is cracked and is not going to last long. Been searching the internet for a page where I can buy it but no succes. Where can I order it???
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear that your jar base has broken, but I'm happy to advise that the jar base is typically available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Plastic base is broken
on January 28, 2019
Posted by: Angela P
from Simpsonville, SC
Gender:Female
I love this blender but the plastic base is cracked and makes it difficult to use. I can't find a replacement part.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 30, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad that you love your blender, but I'm sorry to hear about the trouble you’ve experienced with the jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great blender, Poor Parts
on February 18, 2019
Posted by: Yaranza
from Dallas, TX
Gender:Female
[This review was collected as part of a promotion.] We bought this device and the plastic coil base broke within two months of purchase. Have been looking for a replacement and havent found one. Very frustrating!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 19, 2019
Thank you for offering your feedback regarding your Black + Decker BL1820SG-P blender. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Another Broken Jar Base
on February 26, 2019
Posted by: christopher g
from Dallas, TX
Gender:Male
[This review was collected as part of a promotion.] I've had this Blender for about a year, and functionally it works great. I even bought extra personal smoothie jars as they are convenient for making protein shakes.
However, I do NOT recommend this blender for one reason: the plastic base is of poor quality and liable to crack. As I mentioned, I like to use the personal smoothie jars, so the large jar receives minimal use. I'd estimate that I'd only used it about 20-25 times total before it cracked, rendering the large jar unusable.
I'd give back at least 2 stars if the plastic base was a part I could purchase after-market; but Black+Decker has not made it available.
It's very disappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base, but I'm happy to advise that the jar base (as well as the other loose parts) are typically available as replaceable parts. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great customer service
on March 4, 2019
Posted by: aparler
The plastic base had cracked on my blender. After leaving a review, I was contacted by customer service and they helped me resolve my issue! Great customer service for a great product!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Plastic base broke
on March 11, 2019
Posted by: Zack
[This review was collected as part of a promotion.] The plastic base cracked on me and my smoothie fell out of the bottom and went all over the kitchen
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 13, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great blender except for the Personal Smoothie Jar
on March 27, 2019
Posted by: BenMoney
from Plymouth, MN
Gender:Male
[This review was collected as part of a promotion.] The personal smoothie blender broke after about 7-8 uses.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 29, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad your blender has been working great, but I'm sorry to hear about the trouble you’ve experienced with your personal blending jar. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com