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Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
1
Another broken plastic base.....
on June 3, 2019
Posted by: balkowna
from USA
Seems like I'm certainly not the first to complain. Base started chipping away soon after purchase. I made it 15 whole months before it broke this morning (horizontally) and 40 ounces of blueberry smoothie dumped all over my counter and floor. No replacement parts available online, and it doesn't look like this model is selling anymore either.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 5, 2019
Thank you for offering your feedback regarding your Black + Decker BL1820SG-P. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken plastic base 3
on June 10, 2019
Posted by: souzacorrea
from Columbus, OH
I don't know if I should be happy or not to realize that I am not the first person to have this bad experience with that product. Finding a replacement part for that blender has been a nightmare. The blender (model BL1820) itself is good and if it wasn't by the plastic base and the cutter blade replacement parts that I DON'T FIND ANYWHERE I would definitely recommend it to my friends. Can someone help me with finding it? Thanks a lot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 11, 2019
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry to hear about the trouble you’ve experienced with your blender's jar base. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Plastic part broke, not able to find replacement
on June 12, 2019
Posted by: Anonymous
from Orlando, FL
Gender:Male
[This review was collected as part of a promotion.] As many other reported, the plastic part at the bottom broke and I cannot find a replacement. It seems another product made for one time suage, and if break, replace it instead of fixing it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 14, 2019
Thank you for offering your feedback regarding your Black + Decker BL1820SG-P. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good blender , great personal blender jar
on July 29, 2015
Posted by: Chuck
from Vancouver, BC, Canada
I bought this blender about 2 months ago, it works very well, the only problem i have is when i use the personal blender jar, the noise is incredible !!sounds like the machine is going to come apart !!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Don't waste your time and money!
on August 9, 2015
Posted by: GiuBRG
from Houston, TX, United States
Gender:Female
Plastic piece that connects glass to motor is broken now, plus this blender is very noisy.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
cannot be replaced !
on October 21, 2015
Posted by: delfino
from Florida, United States
Gender:Female
Plastic piece that connects glass to motor breaks very easily and cannot be replaced ! only 5 months! Don't buy
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Amazing results!
on April 5, 2016
Posted by: Mstelly64
from Lake Charles, LA, United States
I bought this to blend my protein shakes and make smoothies for my kids. I am so glad I did!! I LOVE IT!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great function, poor assembly
on July 1, 2016
Posted by: ARmomof4
from Springdale, AR, United States
Gender:Female
I have had our blender for about a year or so. I love the actual blender, but like so many others, the base cracked. When we have tried to use it, ice cream/milk just pours out of it. (We can only use the little personal one) I have tried to find a replacement part but have been unsuccessful. Very frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 6, 2016
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com