 |
Customer Reviews Collected from blackanddeckerappliances.com |
Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Average Customer Rating:
2.3
Rating breakdown 330 reviews
5 Stars
16
4 Stars
38
3 Stars
76
2 Stars
102
1 Star
98
25%of customers recommend this product.
(
70 out of
284)
Customer Reviews for Black & Decker - FusionBlade Digital 48-Oz. Blender - Red
Customer Rating
1
Base cracked
on June 2, 2017
Posted by: MJJBALLA
from Edmonton, AB, Canada
Gender:Male
Same as everyone else, I need to buy the replacement for the base blade after mine cracked.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 2, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m sorry to hear that your jar base has cracked. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken base
on June 26, 2017
Posted by: Char
Gender:Female
I like the blender as well but my base is broken also. I just want it to work...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m glad to hear your blender was working well initially, but I’m sorry to learn that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the features!
on July 14, 2017
Posted by: Andie
from Battle Lake, MN, United States
Gender:Female
Love the blender! However, like everyone, the base part has cracked. Please point me to where I can get a new plastic base.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 17, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m glad that you love your blender, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Blends great until plastic ring breaks
on July 15, 2017
Posted by: MaterialsEngr
from Huntsville, AL, United States
Gender:Female
I have had this blender for about a year. Blends superbly and I love the personal smoothie travel cup. Unfortunately, the plastic ring base on the large glass jar broke which renders it useless. I thought perhaps I had over-tightened the ring but I see this is a common flaw with this design. That ring needs to be redesigned with a higher strength plastic or glass.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 18, 2017
Thank you for offering your feedback regarding your Black+Decker BL1821RG-P. I’m delighted to hear that your blender has been delivering stellar results, but I’m sorry to hear that the jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Plastic base issue
on July 23, 2017
Posted by: beachdynise
from Oakland, CA, United States
Gender:Female
I have loved this blender since I first bought it...until the plastic base cracked. I have tried supergluing it, but want to find out where to get a replacement part...I have searched all the typical vendors and can't find it. It seems that this is a common issue so perhaps providing customers a link to available replacement parts would be helpful as would future production with a stronger plastic. I know I did not overtighten it because I have limited hand strength due to nerve damage.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2017
Thank you for offering your feedback regarding your Black+Decker BL1820SG-P. I’m thrilled to learn that you love your blender, but I’m sorry to hear that your jar base needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great, except the cheap base which ruins everythin
on August 14, 2017
Posted by: christi
from St. Louis, MO, United States
Gender:Female
I have been working way too hard to find a replacement base for this product. Can someone help me? Thanks
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m sorry about the trouble with your blender's jar base, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great blender - bad base
on August 21, 2017
Posted by: JonnyBGoode
from San Rafael, CA, United States
Gender:Male
we love the blender, but the plastic base has broken. We would like to find a replacement part but are having trouble finding a source. Can anyone here help?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2017
Thank you for offering your feedback regarding your Black+Decker Blender. I’m glad to hear your blender was working great initially, but I’m sorry to learn that your jar base has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Buy with redesigned jar base
on September 13, 2017
Posted by: Mavio
from Miami, FL, United States
Gender:Female
[This review was collected as part of a promotion.] We bought this blender and after a couple of uses the clear (transparent) big jar base cracked we repaired it with crazy glue, and used mainly the smoothie jar. We contacted spectrum brands and asked for a replacement part (they were very helpful and nice) Since they were redesigning the part it took 2 months to arrive, the new base jar is black has a rubbery feel to it (different material from the clear one) and is working well. Be sure your blender has the new redesigned jar base. The blender is wonderful not only for smoothies our teenagers love it very easy to use.. we give it a 5 star with the new black jar base!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com