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Customer Reviews Collected from blackanddeckerappliances.com |
Black+Decker - FusionBlade 20-Oz. Personal Blender - Red/Silver
Average Customer Rating:
3.5
Rating breakdown 31 reviews
5 Stars
6
4 Stars
14
3 Stars
6
2 Stars
1
1 Star
4
72%of customers recommend this product.
(
21 out of
29)
Customer Reviews for Black+Decker - FusionBlade 20-Oz. Personal Blender - Red/Silver
Customer Rating
4
Great Blender but blade separating after 3 months
on April 3, 2017
Posted by: LNelson
from Georgia, United States
Gender:Female
I bought this blender in December and absolutely love it. Being able to blend and drink from the same cup has shortened the time it takes to make my morning smoothie and get me out the door. However, the blender started leaking a few days ago and after examining it, I noticed the blade has separated from the screw mechanism and it caused some of the liquid to leak out while blending. This should not happen after only 3 months of use. I need a replacement part so I can go back to using and loving my personal blender.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m delighted to hear that you love your blender, but I’m sorry to learn that the blade assembly is damaged. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Ease of use
on April 21, 2017
Posted by: Bulletproof Coffee Guy
from San Francisco, CA, United States
Gender:Male
Easy to use. Getting extra containers and blades was no problem. Very happy with the produce with one exception, you can't buy replacement gaskets. This is frustrating as the gaskets tend to dislodge when washing. Current solution is to buy a whole new blade which would be like replacing a shoe because a shoelace broke. Many of the reviews of this product have the same comments. Please listen to your customers and made the part available. The lack of being able to buy a gasket separately is the only reason you don't get 5 stars.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!
on May 18, 2017
Posted by: jennann81
from Florida, United States
Gender:Female
I love this blender for making my smoothies! It works great and takes up very little space! I've had it for just over a week and tonight he blade assembly leaked thru to the base. Is there a fix for this? Or replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002W. I’m glad to hear that you loved your blender at first, but I’m sorry to hear it recently began to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Does not work
on June 25, 2017
Posted by: Gabby
from Chicago, IL, United States
Gender:Female
Bought this for father's day last weekend. We used it today, but when we hit power, nothing works! We've tried multiple outlets but no luck. Such a bummer.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m sorry to hear that your blender is not getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Just What I needed
on October 27, 2017
Posted by: MaryM
from Milwaukee, WI, United States
Gender:Female
I needed something strong enough but small and personal for my office. Mixing my shakes in here make them tasted better than shaking them. I am however looking for more jars and lids and I do not see the model number I am looking for. I want two more jars and lids....Part #'s BL1130-07 and BL1130-08
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 30, 2017
Thank you for offering your feedback regarding your Black+Decker Personal Blender. I’m delighted to hear that your blender has been working out well, and I'd be happy to work with you on getting additional jars and lids. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible Bottle/Lid Design
on December 13, 2017
Posted by: PMCA
from New York, NY, United States
Gender:Male
1. The lid design is terrible. Engineering and product testing failed here.
a. The “flip” closure portion has a bad design as the hollow portion that seals inside the sip orifice accumulates liquid. Then once the bottle/jar is tilted to drink, it spills out on the person drinking. The plastic piece that comes in contact with the liquid needs to be solid/filled, not hollow.
b. The “flip” open and close function of the same piece stopped holding open after a week. The notch/offset designed into the swivel-end is useless.
c. In both my bottles/jars, the rim from which one drinks, cracked right on the front. On both, within days of each other. When one snaps the swivel drink lid closed/shut, it may be putting too much force on the rim and it causes it to crack. After they cracked, one cannot shake the bottle/jar to remix as it spills from that crack.
a. The “flip” closure portion has a bad design as the hollow portion that seals inside the sip orifice accumulates liquid. Then once the bottle/jar is tilted to drink, it spills out on the person drinking. The plastic piece that comes in contact with the liquid needs to be solid/filled, not hollow.
b. The “flip” open and close function of the same piece stopped holding open after a week. The notch/offset designed into the swivel-end is useless.
c. In both my bottles/jars, the rim from which one drinks, cracked right on the front. On both, within days of each other. When one snaps the swivel drink lid closed/shut, it may be putting too much force on the rim and it causes it to crack. After they cracked, one cannot shake the bottle/jar to remix as it spills from that crack.
4. The bottle. One of them cracked. Have no idea how as these have never been put in a dishwasher, dropped, or otherwise abused. I did leave one in the car once and it is conceivable it got too hot? But I doubt it as I would have seen it spill on the spot….
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002G. I’m sorry to hear that you’ve been frustrated with your blender’s design, and that parts for it have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
OK
on December 13, 2017
Posted by: Cheyenne
from Palm Coast FL
Gender:Female
I used this once to make a fabulous smoothie. The second time I used it I did not put the jar in properly and totally ruined it. Great machine but be careful the plastic gears are easy to destroy.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m glad that your blender worked well at first, but I’m sorry to hear that one of the couplings has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it but...
on February 26, 2018
Posted by: MarionD
from NY, USA
Gender:Female
Love the blender and convenience...unfortunately the blade dulled very quickly. Can I get a replacement blade?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002G. I’m sorry to hear of the trouble that you have experienced with your blender. I would be happy to assist you by sending a new part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com