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Customer Reviews Collected from blackanddeckerappliances.com |
Black+Decker - FusionBlade 20-Oz. Personal Blender - Red/Silver
Average Customer Rating:
3.5
Rating breakdown 31 reviews
5 Stars
6
4 Stars
14
3 Stars
6
2 Stars
1
1 Star
4
72%of customers recommend this product.
(
21 out of
29)
Customer Reviews for Black+Decker - FusionBlade 20-Oz. Personal Blender - Red/Silver
Customer Rating
2
Leaking
on March 11, 2018
Posted by: Kzzzzz
from Wichita Falls, TX, USA
My blender is leaking after 2 months of use. Did a gasket fall out? I have looked.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 15, 2018
Thank you for offering your feedback regarding your Black+Decker PB1002W. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Problem with the Base
on September 6, 2018
Posted by: Tswood1962
from Fort Worth, TX
Gender:Male
I bought this blender for my wife for Christmas 2017. I knew that she would love that it came with the jars so she could mix and take them to work in one jar. It's a great blender. We've been impressed, but today, while making the smoothy, it made a funny noise, the base stopped working, and when we opened it it was very hot. It's still under warranty, so I need someone from Black and Decker to contact me about a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 7, 2018
Thank you for offering your feedback regarding your Black + Decker PBJ2000. I’m sorry to hear about the trouble you’ve experienced with your blender. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your blender has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good Blender, Can't Find Spare Parts
on April 2, 2016
Posted by: burger
Gender:Male
[This review was collected as part of a promotion.] I love the blender, but I need to replace the 1 oz cup that sits in the lid and I cannot locate anywhere that sells them.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 5, 2016
Thank you for sharing your feedback regarding your Black+Decker Blender. We’re sorry to hear that your lid cap needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: CreoleMa
from Louisiana
Gender:Female
Verified Purchase:Yes
Received sooner than expected. All parts and seals as expected.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
So far so good!
on October 9, 2016
Posted by: Onlybones
from Colorado, United States
Gender:Female
I just purchased it and very happy with it. I only wish I could purchase a smaller jar as my shakes seem "lost" in the 20 oz jar.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worked great, but now leaky
on December 12, 2016
Posted by: Steffv
from Maryland, United States
Gender:Female
This blender did a great job making smoothies for a inexpensive price. Still works but the gasket on the blade has broken and there don't seem to be replacement parts. We've had it for awhile, but it would be nice to have a new part instead of needing to buy a new blender.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2016
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m glad your blender started out working great, but I’m sorry to hear it has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Easy to use, powerful and quick clean up
on February 6, 2017
Posted by: Lori707
from Reading, PA, United States
Gender:Female
I bought this a couple of months ago and my children use it more than me. very easy to use and clean up is easy. However, the light gray gasket ripped and it now leaks. We can not use it because it splashes every where. Is there a replacement gasket I can buy?
Thank you for any help:)
Lori
Thank you for any help:)
Lori
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 7, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m glad that your blender has been serving you well, but I’m sorry to hear it has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Parts replacement
on February 12, 2017
Posted by: Sherry G
from Wingate, NC
Gender:Female
I purchased this product about a year ago and although I was pleased with it overall, the fusion blade broke and I'm unable to use it any more. Is there any way I can purchase a replacement blade?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 14, 2017
Thank you for offering your feedback regarding your Black+Decker PB1002R. I’m glad that your blender has been serving you well, but I’m sorry to hear your blade assembly has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com