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Customer Reviews Collected from epson.com |
Epson - WorkForce WF-3620 Wireless All-In-One Printer - Black
Average Customer Rating:
4.1
Rating breakdown 2,182 reviews
5 Stars
1,196
4 Stars
484
3 Stars
174
2 Stars
104
1 Star
224
81%of customers recommend this product.
(
1,733 out of
2,146)
Customer Reviews for Epson - WorkForce WF-3620 Wireless All-In-One Printer - Black
Customer Rating
3
Poor installation directions
on February 23, 2015
Posted by: Anonymous
from Orange county, calif
Installing the color cartridges was a little difficult. It's all done in pictures, very small pictures and it's hard to determine what's what. I wasn't sure if all the labels had to come off. You need some words to explain things a little better.
When I put in the CD to install the software, nothing happened. It said waiting...so I waited 10 minutes...nothing. Had to re-install and click on things to or three times before it finally started to install. It needs to be more idiot proof.
I finally got it all working...and it seems like a very nice machine. But I would have some words with your technical writer.
When I put in the CD to install the software, nothing happened. It said waiting...so I waited 10 minutes...nothing. Had to re-install and click on things to or three times before it finally started to install. It needs to be more idiot proof.
I finally got it all working...and it seems like a very nice machine. But I would have some words with your technical writer.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
3
on March 12, 2015
Posted by: Anonymous
from Glasgow, Montana
The quality of the printing is very good. I used it to print photos and they were good. But the ink cartridges empty fast and I have used 2 magenta cartridges to 1 of the cyan and black. They yellow one also empties fast.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
3
WF-3620
on June 13, 2015
Posted by: Fred
from Green Bay, WI
Very hard to connect to my PC. I have had this for a 1-1/2 days and have yet to get it to connect. It continually sends an error message that I need to get drivers. When I do get drivers, it must not recognized them and repeats the same message over and over. If I can't get it to work in a couple of more days, I will return to the store and purchase a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
Terrible Printer.
on July 11, 2015
Posted by: Dylan
from Oklahoma
Starting having print issues within the first week. Requires print head cleaning at least twice every time I need to print something.
Automatic paper feeder on top has not had a single page through it without jamming.
Scanner utility is basically impossible to use unless requested by the computer.
Bought this as a gift and am extremely disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
Defective after a few months
on December 8, 2015
Posted by: John
from NJ
After only a few months, I'm getting a line across all my scans and copies. Printing works fine.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
Runs through ink cartridges
on December 22, 2015
Posted by: hardworking
from MT
The selling points for my purchasing the WF-3620 printer were
- copy, print, and scan 2-sided
- prints 1100 pages with extended life cartridges
- copy, print, and scan 2-sided
- prints 1100 pages with extended life cartridges
Well, I have not figured a way to set the defaults on the printer as I have been able to with previous printers. Before, I could go into printer properties on the Control Panel and set properties to what I want (black print only, double sided). Soo, every time I want to print a document I cannot select the 'Quick Print' icon. I must click on the drop down list, select 'print,' select 'properties,' then select black ink only and select 'print on both sides.' VERY ANNOYING and time consuming. AND, it doesn't remember the last setting so this is a continual process.
Also, even when you select 'black/grayscale' it STILL USES UP YOUR COLOR CARTRIDGES. I very seldom print in color and I am constantly having to replace the color cartridges. Even when a color cartridge gets low, the printer will send an alert pop up screen and ask if you want to print in black ink only. First off, I've already set the option for black ink only so you know it is not using just black ink because now you are low on a color. Second, even by selecting yes for black ink only on the pop up screen you eventually use up all the color because after a few prints like this, the printer will not print anymore because you are now OUT OF THAT COLOR CARTRIDGE.
I have never gotten anywhere the 1100 pages it claims to print on an XL cartridge, color or black. I have never gotten anywhere near the 300 pages it claims on a regular cartridge.
Another annoying feature is it makes you choose the type of photo paper to print and refuses to print if it doesn't think you entered the right option.
On a good note, I have only gotten a couple of paper jams. I do use recycled paper often (print on the backside).
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
error code Ox9A
on May 27, 2016
Posted by: dulce
from san diego
THE PRINTER HAS BEEN WORKING GREAT AND OUT OF NO WHERE I GET THIS ERROR CODE AND EPSON DOES NOT HAVE ANY RESEARCH ON THIS ERROR CODE ON HOW TO FIX IT. IF THE LIFE OF THIS ALL IN ONE PRINTER IS 4 MONTHS, ITS NOT WORTH THE BUY.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
2
on August 21, 2016
Posted by: Anonymous
I was really excited when I bought this printer and it worked great until it ran out of ink. I have replaced the ink cartridges numerous times and the printer still will not print all colors. It will only print in black and white, blue, and green. I am extremely disappointed in this product and I will not be buying an epson printer again.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com