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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Customer Rating
1
Would not buy
on September 24, 2017
Posted by: tawanda
from Wisconsin, United States
[This review was collected as part of a promotion.] While it cleans powerfully, the interior design stinks. The angle on the top rack make putting my glasses in impossible. All of the movable parts don't "lock" into place well at all. The silverware basket is 3 pieces. They don't stay together so lifting the whole thing out to unload is impossible. The times of the lower rack fall down EVERY time I close the tray. So my dishes are constantly falling over and crashing together.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Still Learning
on November 2, 2017
Posted by: regbarn01
from Newnan, GA, United States
[This review was collected as part of a promotion.] I've had this dishwasher for a couple of months now and I'm still learning how to use it. So far the only issues I really had was dishes not getting dry. I think I've finally got that figured out though so I'm satisfied with that. The only other issue is how long it takes to wash my dishes. Compared to my old GE Profile this one seems to take forever, 3 to 4 hours. It's really quiet though so that's a big plus compared to my old one. One other thing is I wish you could push a button to select the Steam instead of having to select specific cycles.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GrammyEllie
from Bedford, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dishwasher does a superb job and runs so quietly that it frequently catches us off-guard with the little musical phrase it plays upon completion.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Very Quiet but Clean Dishes Are An Issue
on March 4, 2018
Posted by: EdMo76
from Los Angeles
The cycles are too long and the dishes come out foggy and unclean. We use a rinse aid as it suggests in the manual and an extra rinse cycle, dishes still don't come out clean. Clear glass seems to come out the worst. They seem to come out dirtier than when we put them in. Mainly, the glass is very foggy and has a white film that my wife has to manually scrub off later. The bottom rack prongs are difficult to keep vertical and the arrangement of them, in order to hold plates straight, is not very intuitive. My main concern is the fogginess and lack of cleanliness seen on the dishes. Is there something we're doing wrong? Oh, the third top third rack is not very helpful. Suggestions?
Pros: Style/Design, ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, March 5, 2018
Hate to hear about your experience, please see the provided link to see if this will assist with the issue at hand. If you need more assistance, please give us a call at 1-800-243-0000. ^AC
http://www.lg.com/us/support/product-help/CT10000009-1387550722368-others
http://www.lg.com/us/support/product-help/CT10000009-1387550722368-others
Written by a customer while visiting lg.com
Customer Rating
1
Junk from day 1
on October 1, 2019
Posted by: Paprika_23
from MN
This dishwasher is now 4 years old and it could have burned my house down. The circuit board is fried, plastic is melted, and wires are corroded. New part is $200. The door for the soap falls off, the arm mounted to the bottom of the upper rack falls off, and the seal for the back of the upper rack falls off. We bought all new lg appliances 4 years ago, and we couldn’t be more disappointed. Every single one, except the dryer (knock on wood) has had issues or failed completely. I will never buy from lg again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, October 1, 2019
That's not good! We're sorry to see that you've run into these issues with your dishwasher. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
3
Rack rusted an fell apart within two years.
on October 8, 2019
Posted by: 5447355382
[This review was collected as part of a promotion.] Dishwasher leaks around door seal. It’s a small leak, so not a big deal, but do get dried soap residue on floor. Like others have posted, the top rack began rusting and falling apart before the dishwasher was even two year’s old.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Heckie
from Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1year 1000 dollars almost repair man here 4-6 times flooded condo
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 21, 2020
That is certainly not good! We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one and get this resolved quickly. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
1
not what is advertised
on July 20, 2020
Posted by: cpland
Soon after we purchased the dishwasher, parts just started coming off starting with the upper rack plastic pieces that position the racks. We have had to continuously attempt to put it back together and deal with racks that no longer adjust. It doesn't rinse well which is one of the reasons we purchased the dishwasher. (We use the rinse aid as directed.) The spray arms have come off, with many pieces just simply breaking. Very disappointed since we thought we were purchasing a quality dishwasher.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2020
We are sorry to hear that your unit is not working properly. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. There are policies and procedures in place to ensure that we offer resolutions that are consistent and fair.
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Written by a customer while visiting lg.com