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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Customer Rating
1
Quiet, But that's all.
on September 20, 2020
Posted by: MLP1436
from Las Cruces, NM
Never dries dishes on any cycle. Adjustable racks are a nice feature, but they won't stay upright. Middle rack began to disintegrate and rust in one little spot. Thought it was nicked by something sharp. Then all the racks began wasting away. Think twice or get an extended warranty.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Quiet dishwasher/corroded racks
on December 13, 2020
Posted by: Surly
from MN
A couple years after buying this dishwasher, the middle rack tines that are adjustable and flop down started to corrode. Its to the point where the rows don’t stay up as they can’t connect. This is very frustrating as this was the most expensive LG dishwasher we could get. We also have issues with the gas stove- convect oven we purchased model number LSG4513ST. If the gas burner knob gets bumped slightly the gas turns on before the Igniter kicks in. This is a major fire hazard as my wife came home from work one day and could smell gas. I have contacted LG twice with no results of anyone coming out to look at the stove.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Part of a Great Kitchen Suite
on December 19, 2020
Posted by: Brickie Fan
from Hobart, IN
We purchased a LG Kitchen Suite in July of 2017. All four appliances have given us good service. The dishwasher has several neat features and is extremely quiet. When we had a problem with the second rack of the dishwasher a few months ago we reported it to the LG service department. LG agreed to replace the rack but said that it was on back order. Fortunately, the dishwasher was still operable and we received a new rack after a two month wait. The dishwasher has functioned very efficiently for us.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kate ook
from Illinois
Verified Purchase:Yes
Machine works well, except for the top and bottom racks rusting.
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Rusting Racks
on March 17, 2021
Posted by: Ash2170
from Queen Creek, AZ
I bought LG everything less than 4 years ago. Stove, microwave, refrigerator, washer, dryer, and dishwasher. I have had issues with the dishwasher and refrigerator.
This is the dishwasher I purchased and it is rusting on the racks. Less than 4 years old and it’s rusting.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 18, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Absolutely the worst Dishwasher I have EVER owned
on May 5, 2021
Posted by: G Martini
from Tempe AZ
Within a year of purchasing this item along with the rest of the suite- every single one of the racks rusted- I mean really rusted- The dishes are never clean or dry and now I have error codes stating that it is leaking. The soap dispenser broke and won't close and there are only two adults in our home. I will never buy an LG Dishwasher again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. The racks may qualify for replacement. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LilyAnn 1
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dishwasher works great, however, the racks rusted and needed to be replaced. We called LG and replaced them promptly. I have to give them Kudos for that. This is why I am going it 4 stars instead of 5.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: DavidAZ11043
from Mesa AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this unit for a few years and am very happy with it. Although I had a problem with rust on one of the parts, LG stepped up and replaced it.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com