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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Customer Rating
3
Quite running & very good washing cycles. Bad rack
on April 7, 2022
Posted by: post55
from Atlanta, Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great dishwasher. Only problem I have had is with the wire racks in side the dishwasher. The bottom rack has started to peel apart. One lay down holder rack won't stay up. Not covered on the warranty. I bought it in 2016. Racks should last longer than that.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, April 8, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
As long as you don't need the racks...
on October 3, 2022
Posted by: Anonymous
from Athens, GA
I bought this dishwasher about 5 years ago. Only used it a handful of times the first year, but more consistently after that. While the features of the dishwasher are great, the racks are horrible. The middle rack times would consistently fall, causing all the bowls to just collapse. I finally put some zipties to hold it up. About a year ago, had to replace the water arm on the bottom of the middle rack because it would pop off every cycle. Around the same time, I started noticing rust on the clean dishes. All 3 racks had various places the coating had come off and rusted the metal (see pic for 1 of the 6 spots).
I've had an LG washer for 10 years and it is still going strong, never had an issue. I bought the dishwasher for that same quality and reliability, but I have been very disappointed by the plaguing issues.
Quality
2
Features
5
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 6, 2022
We're sorry to hear that you had a negative experience with your LG dishwasher. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Gary12ej4
from Punta Gorda, Florida
Verified Purchase:Yes
We have had the LG dish washer for about 4 plus years. It has served us well. It has good features and runs very quiet. Recently the plastic coating on the top rack peeled back causing the rack wires to rust. I let LG know of this problem and they sent me a new rack. LG has given us great customer service.
Pros: ease of use
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
WHAT A WASTE OF MONEY !!!!!!!
on January 3, 2023
Posted by: Sbietz
from Bedford, TX
This dishwasher is less than 5 years old, yet both baskets are disintegrating bad. It started over a year ago, spot here and there. The soap dispenser is totally none functional anymore also. I just want to replace them, but I cannot find any reasonably priced parts to replace the baskets with any the soap dispenser we have is nonexistent. Very frustrating LG!! Especially since our LG fridge cannot keep a compressor going and keeps ruining our FOOD!!!! We spent over 15000 on a kitchen and laundry room suite of appliances from LG and all of our televisions. SMH WHAT A WASTE OF MONEY
Pros: Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakioi, LG Social Media, January 11, 2023
We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG dishwasher, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Posted by: S Pettis
from Bartlett TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] The board went out twice on this dishwasher. The upper rack hardware fell apart and was never fixed under warranty. Dishwasher is one month out of warranty and I have to throw it away.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 17, 2023
We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
LDT9965BD
on January 28, 2016
Posted by: hrlyguy80
from Berlin, NH
[This review was collected as part of a promotion.] Typically, I am not one to write a review, but thought it was only fair to future shoppers, as I also rely on other's reviews when making most, but especially a substantial purchase. Not only do I want to educate future shoppers, but just maybe, LG and other manufacturers can learn more about consumers needs and desires and make the "ultimate" product for people with a lower than median income.
While looking for a dishwasher, I had certain features in mind such as Reliability & Quality, wanting a third rack,, roomy & flexible rack configurations, a rinse and hold feature, steam and other key features without spending unreasonable amounts of cash. I choose this dishwasher mostly because of the reviews listed, and the "appearance" of rack configurations,. Also, it was significantly reduced due to it being offered as a "Special Buy".
I will share with you what I liked about it. I like the way it cleaned dishes, though, it has long cycles which is understandable due to EPA regulations. The dishes were dry for the most part and the third rack seemed efficient, although there was one time I recall that items in this rack were not as clean as I anticipated, but in all fairness, they were knives used to cut into a block of cheese. I did like the removable trays in the 3rd rack as well, but found the third rack "a little dry" when pulling it out and pushing it back in to place. I also like the adjustable tines in the lower rack which helped accommodate odd shaped items. I also wish it had a pause feature, because if you attempt to add an item after the cycle is started, you will get wet opening the door as everything is still turning when the door is open.
Now, I will share with you my experiences that made me dislike this product. The times in the lower rack were adjustable as noted but these tines feel flimsy, and I don't see them having much longevity. They also didn't maintain there position when adjusted, and drop down unintentionally when you are placing in dishes etc.. Also, plates and dishes didn't stand up well in these all "straight" tines and often rolled out of position and fell against each other when rolling in the rack. This was biggie for me and drove me nuts. I didn't chip any dishes, but they still should not need to be "repositioned" when closing up the dishwasher. I did like the steam function of this dishwasher, but the side placement seems to inhibit its ability to "hit" all the items in the lower rack. It is great if you have "that one" dish that needs to be steamed cleaned, but if you put a cookie sheet or large pan on the left side, it will block this feature. Would steam be better utilized at the back of the machine? How about up from the bottom? Also, while im talking about the lower rack, this may sound picky but I found the handle on the silverware basket obnoxious, and in the way. One would think it could be made to drop down and recess out of the way so the consumer can add utensils without working around this large handle.
The middle rack also offers "an appearance" of flexibility but I found it the most frustrating. The adjustable rack to the left works great to accommodate the nestling of bowls, especially the 6 1/4" cereal bowls we use almost daily. BUT, that's a big BUT, because when you use this space for bowls, they interfere and take up to much room for glasses to the left and right of this space. Any cups such as coffee cups and mugs now hit and interfere with the nice bowl configuration. Forget about putting 16 oz "beer style" glasses or coffee cups on either side unless you don't mind them touching the bowls and gingerly fixing the bowls that "were" nestled so nicely. The wine glass holders/adj. rack are ineffective and were removed within the first week. To use this adjustable shelf for stemware requires you to place them at a 45 degree angle, which takes up much room and cause much wasted space. Speaking of wasting space, these shelves take up too much room even when folded up and out of the way. Out of the way? NOT. And the shelf under this flexible shelf is virtually useless, that is unless you were using green tea cups like most commonly found in Asian restaurants because that is all that would seem to fit on the right. Lastly, when the middle rack is full, there were times I wondered if it was going to drop out of place as it appeared to sag, and needed to be lifted back in place. I wondered if this was due to it not setting in properly after adjusting the height of the rack, but it didn't happen all the time and I didn't adjust the height of this rack often.
Lastly, what was LG thinking when they put a non-removable sticker that appears to be a badge/emblem expressing its "10 Year" motor guarantee? Great placard if you are in the store and looking at the display and looking for value added features, but I don't want to see it in my kitchen until the end of this dishwashers days. This didn't make sense to me, and I guess it can be removed, but with great effort that could risk marring the dishwasher's finish. LG, please rethink this badge and make it a sticker.
I am sorry LG if this seems like a rant, but I am being honest and reporting in-depth for your sake as well.
I hope this review helps you in your decision for your next purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting lg.com
Customer Rating
1
"Black Stainless" finish is PEELING OFF!
on February 9, 2017
Posted by: Baldazzer
from Pembroke Pines, FL, United States
[This review was collected as part of a promotion.] Does a great job washing dishes but the finish is terrible. The "Black Stainless" is simply a dark clearcoat on the stainless appliances and it is not durable at all. Scratches easily and now is even peeling off near the handle. Terrible.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
LG WOW
on August 13, 2015
Posted by: Anonymous
from Zachary, LA, USA
This dishwasher LDT9965BD is Amazing. It simply amazed me. It really did. its super quiet and does what it is intended to do. It Looks amazing in my home and when it finishes a cycle it SINGS in my kitchen. LG this Black Stainless was brilliant. Well Done LG. My Next major appliance will be another LG. Thanks for such an elegant and sophisticated machine.
Pros: Quality, Features/Settings, easy to use, Performance, Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com