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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Posted by: Peggie72
from Cookeville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has all of the features I wanted in it!! I got the black stainless and it is just perfect!!
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Bunch of great features but thin on reliability
on October 15, 2019
Posted by: Braino22
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this dishw, I would expect the racks asher a few years ago and spent a boat load on it. For a top of the line appliance I would expect the racks not to rust through and the tech not to fail. I will most likely look towards another brand next time.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 16, 2019
That's not good! We're sorry to see that you've run into these issues with your dishwasher. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Rusted racks
on October 25, 2019
Posted by: Hurricane1234
from Lincoln, NE
All 3 racks have rusted for a second time in a little over 5 years and now out of warranty. Will never by LG again.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, October 28, 2019
We are sorry to see this. We would be happy to look into rack availability. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Mitch the Tech
from prineville, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchase this model 2 years ago and finally installed it - It was a good purchase and I am happy with the dishwasher
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Has been good to us so far minus rusty racks
on February 23, 2020
Posted by: RmMm
from Phoenix, AZ
We purchased this dishwasher based on good housekeeping and consumer reports reviews in June of 2016. Started emitting a smell after a few months and I decided to tackle the concern on my own. Changed out the drain hose with a longer one as the installers connected a shorter hose that was pinching and collapsing around a tight corner behind the cabinetry. Water was laying in the bottom after cycle completion. After changing the drain hose and periodically running Affresh (safe cleaner) to keep it clean inside has really helped keep it working good in my opinion.
We are currently replacing the racks under warranty due to rust building up on the racks. The rust started very early after about 6 month of usage. Rust is forming on the racks at the welds on the racks, at the ends of some tines and at bends on the rack.
That alone is a sign the metal was rusty before coating applied or coating is too thin or plastic pieces were installed before the coating had a chance to fully cure during manufacturing. Air pockets could have formed during manufacturing causing this rust to develop by allowing water/steam to protrude through the coating in these ares where there is pin holes from air pockets that burst.
Other than the rusty racks we are trying to replace under warranty, we have been generally happy with the dishwasher.
The filter on the bottom of the dishwasher may appear clean however, DO remove it periodically (weekly at minimum) and clean it well. This will keep the odors down and also remove tiny food particles that may have got stuck blocking water flow.
We do try to clean the food particles off the dishes before going into the dishwasher for best cleaning performance and to reduce smells from getting stuck in the filter.
Overall has been a good dishwasher in our opinion, but if you do not like to wash the dishes off before running it through a cleaning cycle, I highly advise the filter be cleaned and checked before and after each use for optimum performance.
Hope it lasts the 10 years, crossing our fingers. Good Housekeeping was pretty accurate on this model performance (if you take care of it correctly).
We are currently replacing the racks under warranty due to rust building up on the racks. The rust started very early after about 6 month of usage. Rust is forming on the racks at the welds on the racks, at the ends of some tines and at bends on the rack.
That alone is a sign the metal was rusty before coating applied or coating is too thin or plastic pieces were installed before the coating had a chance to fully cure during manufacturing. Air pockets could have formed during manufacturing causing this rust to develop by allowing water/steam to protrude through the coating in these ares where there is pin holes from air pockets that burst.
Other than the rusty racks we are trying to replace under warranty, we have been generally happy with the dishwasher.
The filter on the bottom of the dishwasher may appear clean however, DO remove it periodically (weekly at minimum) and clean it well. This will keep the odors down and also remove tiny food particles that may have got stuck blocking water flow.
We do try to clean the food particles off the dishes before going into the dishwasher for best cleaning performance and to reduce smells from getting stuck in the filter.
Overall has been a good dishwasher in our opinion, but if you do not like to wash the dishes off before running it through a cleaning cycle, I highly advise the filter be cleaned and checked before and after each use for optimum performance.
Hope it lasts the 10 years, crossing our fingers. Good Housekeeping was pretty accurate on this model performance (if you take care of it correctly).
Pros: Style/Design, Features/Settings, Performance, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Front Cover is peeling!!
on March 24, 2020
Posted by: Tonnny
from Bonita, California
My dishwasher is only about 3 years old and the thing is peeling off the coat near the left handle. There must be a manufacture defect internally causing for this area to start peeling like other folks who have commented about this problem. LG, please help and fix my product with a new cover!! Thanks!
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great dishwasher
on April 14, 2020
Posted by: BiggestWookie
[This review was collected as part of a promotion.] I bought this model after my son bought his, the only thing is, I wish I could find someone to tell me how to brighten the light panel. My sons is bright, but mine never lights up.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Menu button unreadable
on May 29, 2020
Posted by: NotAfan99
from SoCal
Who decision was the clear/black menu? I missed researching the detail when shopping for a dishwasher
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com