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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Customer Rating
2
Good but short lived.
on November 5, 2014
Posted by: Anonymous
from Des Moines, IA, USA
This product worked great for a year. It was extremely quiet and cleaned well. However, a month later we have experienced some drainage problems. We had a technician check it and fixing it is going to be almost as expensive as buying a new cheaper model. When we chose this unit, my wife and I decided we would spend extra money in a quality product. Unfortunately, I cannot say that we made the right decision as the product did not last.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Not worth the money
on November 7, 2018
Posted by: McGov
from Kenosha, WI
[This review was collected as part of a promotion.] Our dishwasher is barely 2 years old. The black stainless finish is coming off the front of the door and multiple prongs on both upper and lower racks have fallen off and are rusting. We paid a lot of money for these appliances and I would expect this kind of wear and tear on a 10-15 dishwasher.....not one that is not even 2 years old.
Pros: Style/Design, ease of use, Performance
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy AB, Social Media , November 8, 2018
What you have described is far from what we expect and I would be more than happy to work with you on getting this resolved. I can understand how frustrating it would be to encounter issues with an appliance you invested in 2 years ago. If you would, please send us a direct message via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
1
Smelly Rust Bucket
on October 6, 2021
Posted by: Sarcasm247365
from Denver, CO
[This review was collected as part of a promotion.] I bought this unit roughly a year ago, spent upwards of 1k on the thing. Warranty expires a year later, the top rack is rusting to pieces (literally), and the discharge pump in the base doesn’t have enough head pressure to thoroughly clean out the (poorly designed) corrugated drain line to the sink. So now it just smells like rotten eggs unless you run a cycle without any dishes in it to clean out the drain line to prevent it from stinking.
Very disappointed, supposed to be a good product line, but I have yet to see where. Save your money, buy something else.
Very disappointed, supposed to be a good product line, but I have yet to see where. Save your money, buy something else.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 7, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. The racks are covered under warranty for 5 years from the original retail date of purchase. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Rusting Racks
on June 8, 2022
Posted by: Disappointed Buyer MY
from Minneapolis, MN
Rusting on top and bottom rack within a year. The dishwasher was very expensive, so I'm Very disappointed they did not last longer
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Sandy, Social Media, June 9, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Great dishwasher but rusting racks/wheels are bad.
on March 15, 2023
Posted by: Kenjiwest1776
from Hermosa Beach, CA
Wheels broke so lg replaced but now the rack is rusting its not even a year old yet. I expect more from such a strong name brand.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 19, 2023
Thanks for sharing your rating and review with us and the community. We're sorry to hear about the inconvenience you have experienced. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. It would be our pleasure to assist you with this, You can easily get in touch with us for your assistance by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be glad to help. ^James.
Written by a customer while visiting lg.com
Posted by: TLCsstronovo
from Orlando, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product 7 years ago and it just now needed a minor repair! The technician was amazing!
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bullshort
Verified Purchase:Yes
Racks are horrible, now on 3rd ones in 7 years, rust very badly, hideous
Response from lg.comBy LG, June 9, 2024
Hi there,
Thank you for sharing your experience with us. We understand that the LG Dishwasher, model LDT9965BD, didn't meet your expectations regarding the racks. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide the necessary part numbers. We appreciate your patience.
^Sam
Thank you for sharing your experience with us. We understand that the LG Dishwasher, model LDT9965BD, didn't meet your expectations regarding the racks. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide the necessary part numbers. We appreciate your patience.
^Sam
Written by a customer while visiting lg.com
Customer Rating
2
Very sleek. Handles ok.
on November 4, 2014
Posted by: geraldc1820
from Clarks Summit, PA 18411, USA
The performance of the dishwasher is good. By that I mean it cleans well but so did my old dishwasher at half the cost. The touch screen display and appearance are top notch. The features are great with the exception of the racks. My top rack was falling out so a little ingenuity was called for. (bending the support bar so it sits right) Overall it complemented the other LG appliances I already own so I am happy with the purchase but as everything else in the LG product line seemed to knock it out of the park...this one fell short. In fact it didn't make it out of the infield. :(
Pros: Style/Design, easy to use
I would recommend this to a friend!
Quality
3
Features
2
Value
3
Written by a customer while visiting lg.com