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Customer Reviews Collected from lg.com |
LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 275 reviews
5 Stars
123
4 Stars
44
3 Stars
28
2 Stars
33
1 Star
47
67%of customers recommend this product.
(
161 out of
241)
Customer Reviews for LG - TrueSteam 24" Tall Tub Built-In Dishwasher - Black Stainless Steel
Posted by: ming2s
Verified Purchase:Yes
[This review was collected as part of a promotion.] According to the instruction, the dishwasher has a sanitary funtion. It actually doesnt have the button for that. The bottom rack easily came out of the track, and all the racks are not smooth to push and pull. Also, I had to replace a top dish rack because vinyale cover came off and became rusty (only 6 months). It seems like (not sure) but there is residual detergent remained in cups. When puring water in the cup after using the washer create bubbles. I have to rinse the cups to use manually before I use them. It feels drinking detergent.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Wmwells
from Kentucky
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dishwasher works great and is very quiet when running. All three racks are rusting into. Luckily I noticed it before warranty was out. However, replace the has not been easy. I have two of the three, but they changed the colors of them on me.
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Readerjoan
from Central Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very quiet, but drawers are rusting and the “black Stainless steel” is peeling off. I asked for repair and received one drawer.
Pros: Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 6, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Poor Quality Racks Rust
on June 18, 2021
Posted by: John BC
from Chicago, IL
This dishwasher cleans dishes very well and is quiet. Glasses and plates all come out looking great. Unfortunately, the racks are of very poor quality. The adjustable portions don't stay in place and fall over. Occasionally this breaks or chips glasses. The rotating sprayer on the underside of the top rack falls off periodically. Maybe once a month we will open the dishwasher to find it resting on clean plates underneath. The bigger issue is rust. A few months ago I noticed the top rack was rusting in a few places. Now it is completely rusted through in one spot and close in another. This dishwasher is about four years old. From reading other reviews, this is a known design flaw specific to LG. Unfortunately, it does not seem to be under warranty.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
Please contact LG Customer Support by private message via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. The racks are warrantied for 5 years and may qualify for replacement. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Atul Bhardwaj
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Basket started rusting in second year, sprayer arm on top basket keeps falling after every wash, dishwasher soap lid doesn't open.
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Rusted Rack and rollers
on November 14, 2022
Posted by: SBV24
from Arlington heights, IL
Dishwasher works great except for the rusted rack and rollers, that make it almost unusable. This seems to be a reoccurring problem with this roller.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 15, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Rustimg racks
on January 14, 2024
Posted by: Rshep
from Indiana
Racks started to rust less than 2ry old, I've had dishwashers that were over 10yrs old and racks never rusted. Other customers have same issues, so there defective and should be replaced for free.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 24, 2024
Hello, no one likes when their appliances start to wear over the years. Let's get things taken care of and find a solution to your rusty racks. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We are here to support you. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
2
Racks RUST
on January 13, 2025
Posted by: Katie014
Racks are horrible and rust. I’m already past the 5 year warranty and the replacement racks seem as expensive as buying a new dishwasher. The only reason I didn’t give 1 star is because the dishwasher aside from the racks I’ve had no issues with
Quality
2
Features
4
Value
3
Response from lg.comBy LG, January 13, 2025
Hi there. Thank you for sharing your experience with us. We’re glad to hear that your LDT9965BD dishwasher has performed well overall, but we regret the issue caused by the rusting racks. We understand how concerning this can be, especially after the warranty period has passed. For concerns about rusting, we recommend regularly checking for any chipped coating on the racks, as exposed metal can lead to rust over time. Applying a dishwasher rack repair kit can help extend their lifespan. However, we understand replacing racks may feel costly, and we’re here to help explore the best available options for you. Please send us a private message on Social Media @LGUSSupport with more details, and our team will work with you to find a resolution. Your feedback helps us improve, and we truly appreciate your patience. —Avril
Written by a customer while visiting lg.com