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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
2
Bass is nonexistent
on April 13, 2018
Posted by: jacob0017
Gender:Male
I just bought these and I really regret it. The treble is just fine, but I couldn’t even hear the bass! Some people probably won’t care, but as a bass player, that’s probably the most important feature in a set of earbuds. Again, a lot of people won’t care, but if you play the bass or just like the bass in music, you’ll need a different set.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, April 14, 2018
Hi jacob0017,
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com
Customer Rating
1
Second WI-C400 that simply fails to power on
on November 13, 2018
Posted by: mebraden
Gender:Male
I've liked the features and performance of the WI-C400.
But this is the second unit that has simply stopped operating--this one, within a few months of purchase. The previous was within a year.
I've been loyal to Sony, but see that the small electronics have very marginal reliability.
I cannot recommend Sony small electronics--the corporation has lost its ability to manage quality and reliability.
But this is the second unit that has simply stopped operating--this one, within a few months of purchase. The previous was within a year.
I've been loyal to Sony, but see that the small electronics have very marginal reliability.
I cannot recommend Sony small electronics--the corporation has lost its ability to manage quality and reliability.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, November 14, 2018
Hi mebraden, we appreciate for your feedback and we would like to hear more from you. You may reach us at socialsupport@am.sony.com with your contact and product information. You may also include your reference number so we can review your file. We will do our best to help. Thanks! ^Ron
Written by a customer while visiting sony.com
Customer Rating
3
Na
on February 5, 2019
Posted by: Joseprado
Gender:Male
Has nothing to say I just want to be nice with the company
I would recommend this to a friend!
Response from sony.comBy Zac, Sony Social Support, February 8, 2019
Hi Joseprado,
We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
Written by a customer while visiting sony.com
Customer Rating
1
Awful, use your money on something else
on June 3, 2019
Posted by: Benny123
Gender:Male
Only positive is they are comfortable. Other then that they are trash. The phone call feature is not that great. The person on the other end of the call can barely hear you even with holding it closer to your mouth. When the Bluetooth is connected is all static and not a clear sound. I thought id treat myself to something a little nice but i was wrong. Like i said, use your money on something else.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 6, 2019
Hello Benny123,
We're sorry to hear that this unit failed to meet your expectations. Let's try to isolate and fix the issue by following some troubleshooting steps provided on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Romeo
Sony Social Support
We're sorry to hear that this unit failed to meet your expectations. Let's try to isolate and fix the issue by following some troubleshooting steps provided on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
2
No where close to LG functions
on August 2, 2018
Posted by: QueenBoss
Gender:Female
I bought this device a couple of months ago and I'm greatly disappointed. The mic picks up every little sound which makes it very hard to have a convo unless you are sitting completely still in the library. The ear buds are always in the way or rubbing my neck like something is crawling on me. The headset doesn't have vibration for text messages. The LG vibrated 1 time to let you know these was a text versus an actual call. This device also doesn't have the function of letting you know when you have left your phone behind. The LG would continue to buzz like a call until you were back in the vicinity of your phone. This is just a very bad headset. Thought it would be better by it being made by SONY since you guys are very large, reputable company but I thought wrong. The battery life is the ONLY positive about this headset.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 3, 2018
Hello QueenBoss, thank you for providing your feedback. We sincerely value customers feedback such as this, as it helps us gauge consumer's interest in our products. This will surely be forwarded to the development team and see what they think of it.
Regards, _Bob
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Shoddy audio quality, eventual and quick death
on May 8, 2019
Posted by: ChicagoBlues
Gender:Male
I bought this headset only a few months ago and it is currently completely non-functional. All it does is show a purple colored LED, doesn’t shut off, doesn’t reset, doesn’t pair. I’ve not abuse it. I’ve not mishandled it. It just doesn’t work. Even before it’s pseudo-death spiral its call quality was questionable. I’m not sure what other competitor brand to go with to replace these, but I’m definitely not going back to Sony for this type of gear.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , May 11, 2019
Hi ChicagoBlues,
I understand that your headphone is having issues with powering on. Please try following the steps on the link below:
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
I understand that your headphone is having issues with powering on. Please try following the steps on the link below:
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Great Sound Quality, Terrible Construction Quality
on June 15, 2015
Posted by: Chasemotox63
These produce excellent quality sound for a $30 headphone, however as mentioned by many others, one side quit working after exactly 40 days. Unfortunately, because I foolishly expected them to at least last 90 days with minimal use, I did not keep my receipt.
This is not my first pair of Sony ear buds that have failed on one side, but other pairs usually lasted over a year, not 40 days.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 17, 2015
Hi Chasemotox63, we can see that this really upset you and it is sad to hear that the unit doesn’t go well. Please check this link to troubleshoot your issue regarding one side quit working: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76187/c/65,66/kw/no%20sound. If the issue is still unresolved, then the headphones should be replaced or repaired.
Written by a customer while visiting sony.com
Customer Rating
1
Don't work with Android!
on May 7, 2015
Posted by: AndyinNJ
These were a waste of money! They do not work with my Note 4. The player will only play one song and only if you can figure out the secret set of button presses to get the pause to stop. And I DID download the Smart Key app. Since my only need for headphones is for my smartphone music, these are now garbage. What a waste.
Oh, and in searching the owners manual, I see that Sony says something similar to "not guaranteed to operate all music players." SERIOUSLY!? Since when do Sony headsets not work with music players!!!!!
What a waste!
Written by a customer while visiting sony.com