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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
3rd Set of Headphones Stopped Working on One Side
on May 28, 2015
Posted by: Jefrank13
I have been a loyal Sony headphone user for years, and I'm not sure why. I've had the same problem with the last 4 sets that I have purchased. Just like others have mentioned, I am now with yet another pair of headphones that is only working on one side. This last pair lasted even less time than the others (maybe three or four months). I really hope customer service provides some sort of solution, as I've been a loyal customer, even though the product has been questionable.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 2, 2015
Hi Jefrank13, It is sad to hear that the unit doesn’t go well. Please check this article to troubleshoot your issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76187/c/65,66/kw/no%20sound.
Written by a customer while visiting sony.com
Customer Rating
1
2nd Broken Pair
on May 1, 2015
Posted by: Andrew1098
My first pair lasted 2 months until one earbud stopped working. I was able to return them, thankfully. The second pair lasted 93 days. Totally disappointing. They are cheap headphones, i get it. That said, they should not break sitting in a drawer.
No, I would not recommend this to a friend.
Response from sony.comBy Ella, Sony Support, May 4, 2015
Hi Andrew1098, we're sorry to hear about this. Let me forward this message to the proper department. Thank you.
Written by a customer while visiting sony.com
Customer Rating
1
Broke after a month
on June 19, 2015
Posted by: EDAS
Similar to everyone else, one ear stopped working after a month. extremely inconvenient. a waste of £25
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, June 21, 2015
Hello EDAS! Thank you for sharing your feedback with us. we would like to recommend to try the steps available through the following link:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
Written by a customer while visiting sony.com
Customer Rating
1
I love these headphones, but....
on August 19, 2015
Posted by: pudge
I have bought these headphones, maybe foolishly, 3 different times. I love the fit, the length, the sleekness, and mainly the mic and controls. Unfortunately, each time I buy these, the mic/controls break and the sound becomes off in one of the ears. I was looking to replace them again by buying another pair, maybe foolishly, but I will probably upscale to something a bit more durable.
There is nothing more frustrating when these headphones break since they are so great.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, August 21, 2015
Hello pudge! Thank you for bringing to issue to our attention, we apologize for any inconvenience you have experienced while using this unit. We will make sure to pass it to the proper department for further review, as well, we would like to recommend to try the steps available through the following links:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38919/p/40940,40971,76187/c/65,66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38919/p/40940,40971,76187/c/65,66/related/1
Written by a customer while visiting sony.com
Customer Rating
5
Love these
on August 24, 2015
Posted by: Mounty078
I have no idea what everyone is whining about. Maybe it's because I bought these in the Netherlands or something. I've had MDR-EX50LP which had great audio but you could really hear the wind outside and I don't have that problem with these. I lost those so I bought these. I actually think these are of great build quality, too bad that it isn't thicker like the EX50LP but oh well. These simply don't break like the other ones. The sound quality is great as well, could be better but I'm not complaining.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
get rid of in line mic
on September 18, 2017
Posted by: HenryJ
Gender:Male
SONY - can you please make an earbud without the in line mic. The in line mic compromises the earphones robust construction that I have become accustomed to. I have used ear buds since their inception with the Walkman back in the 80's with no issues until the in line mic of the modern age. Moisture makes in line mic malfunction. I just bought a pair of new earbuds - but they are basically useless after mile 3 while I am running. (they sound good until then) Do you have an old pair of ear buds I can purchase?????
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 18, 2017
Hello, HenryJ, Thank you very much for taking the time in writing us your honest review regarding the device. These suggestions are very much welcome for further improvements of our products and we are more than happy to take a look on this matter. You may check our latest Sony products on the link below:
https://www.sony.com/electronics/headphones/t/in-ear-headphones.
Regards, _Bob
https://www.sony.com/electronics/headphones/t/in-ear-headphones.
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
Great headphones, but broke after only 5 months :(
on October 8, 2017
Posted by: Em Zengers
Gender:Female
I received these as a gift in late May, but they just broke. I can't hear out of the left ear, because the wires are somehow broken near the jack, even though I was pretty careful with them. They work great, with a great balance of treble and bass. I really like the multi-function button and the length adjuster that comes with them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2017
Hi Em Zengers, we apologize for the inconvenience that the unit did not live up to your expectations. You may consider following the troubleshooting steps on the link below to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
5
No complaints!
on December 31, 2017
Posted by: thatguyoverthere
I bought a pair of these earbuds three years ago and they did not disappoint. For the price, the sound quality was a little better than expected and these earbuds have a pretty good bass range. The best thing about these earbuds was their durability. I worked out regularly with these babies and even accidentally washed them a few times and they never stopped working perfectly. I'm back here on the website to order a new pair since I seem to have lost my original pair. Great earbuds!
I would recommend this to a friend!
Written by a customer while visiting sony.com