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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
5
Excellent sound from such an affordable headset
on January 10, 2018
Posted by: nonickname9999
Gender:Male
For inexpensive earbuds these have amazing sound. Lots of base, good volume output even on low- or mid-volume setting on the device. Very impressed. They're also surprisingly comfortable even for hours of wear. The handy cord winder tool isn't sexy looking but does help keep them from getting knotted up in my bag. These are my go-to buds for when I need a compact pair of buds.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Only works for a week
on March 27, 2018
Posted by: Rob222
Gender:Male
The first time I bought these was because I had bought an earlier version that I loved. I thought these would be the same. When I first tried put them to use the sound quality was as great as I remember. Then a month later they stopped working. I gave them the benefit of the doubt and bought another pair, same exact story. Then I got a different pair of Sony ear buds I had used and loved before as well. These didn't even last a day! I guess sony isn't what it used to be in the ear bud department. I was a lifelong fan that got let down.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 28, 2018
Hi Rob222, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number.
Thank you, _Bob
Thank you, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
So comfortable but not durable
on May 4, 2018
Posted by: Erin100
Gender:Female
I have owned 2 pairs of these in the past year and both have broken! I thought the first pair was just bad luck so I tried again but they broke as well. They are very comfortable and great for running but not durable, disappointed...
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 5, 2018
Hi Erin100, we regret that the headphones did not live up to your expectations. Rest assured that your feedback forwarded to the relevant department as we always looking to make Sony better. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Product!!!
on December 2, 2018
Posted by: aged70
Gender:Male
I have had these earbuds for about 3 years they still sound amazing but 3 years later the sound has gotten a little quieter over the past few months but I'm still happy with them and still use them to this day :)
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
excellent sound, not long lasting
on January 6, 2019
Posted by: TrentSB1984
Gender:Male
I bought these headphones last year, they have been great up until now, sound clarity I have never heard in other earbuds, but now the left earbud went incredibly quiet, the right still works perfectly, maybe its because I use the microphone for phone calls, I dont know. I wouldve given a perfect 5 star if they still had sound in both ears, I am trying the MDRXB50 that someone got me for Christmas and already I can say they do not sound as good as MDR EX110 AP, yes there is more bass but the sound is very compromised to make the bass, guess I will just have to save up for some Bose earbuds
Response from sony.comBy Zac, Sony Social Support, January 10, 2019
Hi TrentSB1984,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com
Customer Rating
2
ehh okay
on January 23, 2019
Posted by: deedee89
Gender:Female
I bought these about a year ago. Yesterday i turned them off and all of a sudden it started blinking purple and would not turn off. Put on the charger over night and tried to turn them on the next morning and nothing. Somehow they turned on but now the buttons are not responding.
Response from sony.comBy Sony Social Support, January 26, 2019
Hi deedee89, we are sorry to hear what happened. We recommend having it checked by a repair center at https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Erin
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
2
Turns off constantly
on January 28, 2019
Posted by: EdGT
Gender:Male
Ok so when they are turned on, sound is good, but they keep turning off... not battery issue... just OFF what gives???
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Power button won't respond
on January 30, 2019
Posted by: Scarlito
Gender:Male
I loved this when it worked. The battery life was great, sound was just OK. I was more worried about the battery and it impressed me. I used it yesterday and today it won't power on. The light still comes on if I plug it in to charge, but it makes no sound and no lights flash when I push the power button.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, January 31, 2019
Hi Scarlito, we are sorry to hear what happened. Let's troubleshoot the issue by following the recommended steps below.
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513177.html
Regards,
Erin
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513177.html
Regards,
Erin
Written by a customer while visiting sony.com