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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
4
Excellent
on February 12, 2019
Posted by: Rico07
Gender:Male
Sounds great A I would recommend them too all of my friends well done
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Best ive had yet
on February 17, 2019
Posted by: Jthandyman
Gender:Male
They truly last at least 20 hrs. I even got them wet in shower on accident still work great have 2 sets can not beat for price
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Worked great for about two weeks
on February 27, 2019
Posted by: Bradj350
Gender:Male
They worked great for about two weeks, started to notice that they would turn on constantly trying to connect to the Bluetooth. Had to start leaving it on the charger to keep it from doing it. Now it wont hold hardly any charge and one of the earbuds is crackling when it does actually turn on.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 2, 2019
Hi Bradj350, we are sorry to hear what happened. To further help you with this, kindly send me an email at socialsupport@am.sony.com. Hope to hear from you.
Regards,
Erin
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great
on March 3, 2019
Posted by: Hina
I brought it from US on my birthday & it’s the best gift I gave myself
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Broken after 3 months ?
on March 7, 2019
Posted by: Anonymous
Gender:Male
Broken after three months no accident one speaker just gave up
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 10, 2019
Hi Robert Freiboth,
We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Regards,
Zac
Sony Social Support
We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Regards,
Zac
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
1
not that great
on March 8, 2019
Posted by: deeann1
Gender:Female
Lots of feedback when talking on phone. Can't even use it to talk, receiver can't hear me talk
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 27, 2019
Hi deeann1,
We regret to hear that you have an issue with your SONY product.
If the headset does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Connect the headset to a computer to charge the battery or reset.
You may be able to resolve some issues by charging the battery. The headset is reset automatically when the charging starts.
Initialize the headset.
This operation resets volume settings, etc., and deletes all pairing information. Please check the link this link for more information:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
Regards,
Earl
We regret to hear that you have an issue with your SONY product.
If the headset does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Connect the headset to a computer to charge the battery or reset.
You may be able to resolve some issues by charging the battery. The headset is reset automatically when the charging starts.
Initialize the headset.
This operation resets volume settings, etc., and deletes all pairing information. Please check the link this link for more information:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
Regards,
Earl
Written by a customer while visiting sony.com
Customer Rating
5
Great Experience
on March 10, 2019
Posted by: babloo516
Gender:Male
I Bought this a 2 weeks ago.. all i loved is, the battery performance. its extra ordinary and the quality of audio is quite brilliant. Loved it.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Great battery life
on March 11, 2019
Posted by: Dale89
Gender:Male
I bought this about 5 months ago and loved them do to the fact that the battery would last me 2 days without needing a charge when most other headphones could barely make it 8 hours. The sound was good and the hands free worked well for the most part. But after only 5 months my left ear bud started cutting in and out. Would have gave it 5 stars if they had a longer life of use especially for the money spent on them.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 14, 2019
Hi Dale89,
We regret to hear that you're having sound issues with these Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
Regards,
Zac
Sony Social Support
We regret to hear that you're having sound issues with these Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
Regards,
Zac
Sony Social Support
Written by a customer while visiting sony.com