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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
Very frustrated with it.
on March 13, 2019
Posted by: nc11356
Gender:Male
Had it a few years. Will not pair with my iphone 6
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 14, 2019
Hi nc11356,
We regret to hear that you're having issues with these Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513189.html
Regards,
Zac
Sony Social Support
We regret to hear that you're having issues with these Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513189.html
Regards,
Zac
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
1
design flaw
on May 23, 2019
Posted by: Anonymous
The headphones turn on voice control every time I plug them in, press the home button. They turn on voice control randomly and after voice control goes away, they fast forward through songs. They also pause and skip songs if I move too much while wearing them. Very disappointed in these headphones.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 23, 2019
Hi Charliehart, We would like to apologize for any inconvenience this had caused you. Your feedback has been duly noted to improve the performance and quality of our products and services. Thank you much for your time sharing this feedback. - Romeo
Written by a customer while visiting sony.com
Customer Rating
2
Durabilty issues
on June 3, 2019
Posted by: Anabi
Gender:Male
I liked the look of these, and they sound okay. But after only 3 weeks use( sparingly) The rubber piece that covers the wire on the earbud is splitting. And something seems to have broken inside the earbud because the bass parts of songs have a rattle to them that was not there before. I was going to give three stars but they did not last long enough and I think 2 is more appropriate. Maybe Sony have fixed the issue because the colorway I bought is no longer available.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 6, 2019
Hi Anabi, We value your opinion and we would like to apologize if our product did not meet your expectations. - Romeo
Written by a customer while visiting sony.com
Customer Rating
5
good
on November 10, 2019
Posted by: Anonymous
Gender:Male
Very happy! Having them about 7 months and have no problem. Battery can stay even a week when I'm using them like 2 hours a day.. recommend this product.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
its not connected to loptops
on February 19, 2020
Posted by: anilknaani
Gender:Male
its not connected to my hp laptop and also not connected any other laptops
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 21, 2020
Hello Anilknaani,
I'm so sorry to hear that you're having an issue connecting our headphones to your computers. Could you please try using other Bluetooth headphones for your computers to test? You may also try following the steps provided on the link below to isolate the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00008539
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
I'm so sorry to hear that you're having an issue connecting our headphones to your computers. Could you please try using other Bluetooth headphones for your computers to test? You may also try following the steps provided on the link below to isolate the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00008539
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
4
Had for 3 years with no problems
on June 18, 2020
Posted by: Amotta520
Gender:Male
What is headphones three years ago and he was just looking at the Sonny website thinking about updating to a newer pair when I saw some of the reviews about this product and was stunned. Not only did I find these headphones work extremely well there extremely well constructed they’ve lasted for three years now without really any issue the sound quality is much better than I expected. I have a degree in audio engineering and have used tons of headphones Sony is the staple in every studio across the country maybe the world. I feel that the build quality of these lives up to that standard. Also, I found it’s really cool that they vibrate when your phone rings so that you don’t have a ringer in your ear. The battery lasts about 20 hours when you first get them but after a year or so maybe about 14 which is more than enough. I plan on buying the next pair up after having such good luck with these
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 21, 2020
Hi Amotta520, we appreciate your positive feedback. We are always looking to make SONY better. Thank you! ~Earl
Written by a customer while visiting sony.com
Customer Rating
2
Connecting through Bluetooth is frustrating
on August 3, 2020
Posted by: KKelley2311
Gender:Female
I returned the first pair to the store and got a replacement because of the crackling within the first 2 weeks. I wrote it off as an anomaly that I didn't expect from Sony. However, my 2nd pair which I've had for only a few days sound great, but I can't connect to my phone now that I've connected them to my laptop . . . the workaround is to unpair from my laptop, phone and tablet, put headphones in pairing mode and try to connect again. I gotta say, if the sound goes out again, I certainly won't be exchanging for another pair of them.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: KathyB
Gender:Female
Verified Purchase:Yes
This were bought for me as a gift. I recently started using them and they're already not working.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com