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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
2
Bought 2 pairs, same problem
on December 17, 2017
Posted by: Anonymous
Gender:Male
I bought a pair 2 months ago, within a month I had no audio out of left ear bud. I bought a second pair and after a month I have no audio out of left ear. I take good care of them and the audio just stops working for left earbud. :/
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 18, 2017
Hello Julian Defnet, we apologize for the inconvenience. Please follow the steps on the link below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
Great for a short time -
on September 19, 2018
Posted by: DaSoul
I've always been pleased with these headphones and have been buying them for years. They used to last a good 1-2 years. But the lifespan of the product as decreased dramatically. I bought 2 pairs last year. The last once I bought only 3 months ago and they already stopped working on one ear. I will definitely switch to another brand now.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 19, 2018
Hi DaSoul,
We regret to hear about what happened. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
We regret to hear about what happened. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Zac
Written by a customer while visiting sony.com
Customer Rating
1
Terrible
on July 30, 2019
Posted by: Cpt427
Gender:Male
Worst product I ever purchased. Gonna be my third time returning them within a month. 1st time they were broke out the box only one ear worked 2 and 3rd time battery just stopped won't keep a charge. So disappointed in Sony in the product, absolutely terrible
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , July 31, 2019
Hi, Cpt427!
We are sorry to hear what happened. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Erin
We are sorry to hear what happened. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Erin
Written by a customer while visiting sony.com
Customer Rating
4
After 6 months give or take...
on September 23, 2019
Posted by: Nene8
Gender:Male
After 6 months give or take my right earphone randomly loses sound. Left side works at all times. Right side works whenever it feels like it. I really like these earphones. Sound, bass, and battery life. Was hoping I would get at least 2yrs out of these. Specially cause I only use them for work. When I need to block any extra noise out.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2019
Hi, Nene8!
We're sorry to hear about this. Let's isolate the issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-video-headphones/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We're sorry to hear about this. Let's isolate the issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-video-headphones/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Jesy
Gender:Female
Verified Purchase:Yes
Bought it about 3 months ago. Worked well the 1st month, I could hear and speak perfectly but then I started hearing crackling noises through the speaker then I couldn't hear the other person speaking back to me and they couldn't hear me. I can only listen to music but I cannot speak to anybody through the speaker.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 30, 2020
Hi Jesy, We regret to hear about this. Please follow the troubleshooting steps on the link below to resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
1
Don't buy
on June 19, 2020
Posted by: Bob the builder 12
Gender:Male
These stopped working within a month and I got a replacement that also quit.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , June 28, 2020
Hi Bob the builder 12,
We are sorry to hear about the issue with both of your headphones. This is not the experience we want you to have. We would love to provide assistance in regards to your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon,
David
We are sorry to hear about the issue with both of your headphones. This is not the experience we want you to have. We would love to provide assistance in regards to your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon,
David
Written by a customer while visiting sony.com
Customer Rating
4
Great phones
on December 13, 2017
Posted by: Kondratus77
Gender:Male
Own it. Tryed a lot of products, including jbirds. Hands down satisfied with the product. Longest range bluetooth, sound is nice, what u whould expect from sonys for 50 bucks. Took me couple days to get used to them. And ofcource the 20hr battery !!!!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Excellent value
on February 24, 2018
Posted by: KRWZN
Gender:Male
This is everything I wanted. For the price, the product performs great. The range is great - no dropping buetooth signals even 40 feet away. Sounds good - earplugs fit well. Good battery life, I use it about once per week day for maybe 1.25 hours for workout - lasted about 2.5 weeks. Charged as advertised. I m not an audiophile, so can't give it 5 stars since I am not real critical of the musical quality. But sound for movies, podcasts and music videos is great. Only wish I could plug USB into a wall USB socket.
I would recommend this to a friend!
Written by a customer while visiting sony.com