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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.7
Rating breakdown 44 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
16
38%of customers recommend this product.
(
15 out of
39)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
I want my money back
on May 11, 2015
Posted by: pjohnson2298
I am never buying sony products again because if their headphones can only last a month and a half, what is the point in buying them for 30 dollars? I will never refer anyone i know to sony headphones or products.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, May 13, 2015
Hello pjohnson2298! We apologize for any inconvenience caused by this unit, we would like to review your case and check if there is anything that we can help you with, please email us at socialsupport@am.sony.com and include your contact information,model, serial number with a description of the issue you are experiencing with this unit.
Written by a customer while visiting sony.com
Customer Rating
5
Earbuds that stay put in small ears
on November 30, 2017
Posted by: jillybean
Gender:Female
It's so nice to finally find a pair of headphones that actually fit my ears and even better, they don't fall out! They actually stay put! Sound quality is excellent. Recently lost my first set and finally bought a new pair today. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Long lifespan & great quality
on May 13, 2018
Posted by: Savy123
Gender:Female
I’ve had these for about a year and a half and they still work, mostly. These ear buds have lasted longer than any other ear buds that I’ve bought. The sound in the right ear bud stopped working but the left still worked and I could still use the mic that’s connected to the left ear bud. Overall happy with the lifespan and the quality of the audio and the mic
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Great ear-phones, but ont in the long run
on August 7, 2018
Posted by: All4Dilan
Gender:Male
So i have bought these earbuds 3 times. First time my dad bought me them in january 2017. After half a year they broke, i thought it was mostly me that broke them, so i bought another pair cuz i thought they were good back in september. Half a year goes by and in february or march they break again. Now i get the sense that they only last for half a year, so i still buy another one cuz they are cheap and pretty good. Now half a year later the date is 7th agust the earphones have broken again and now im going to the store to buy another pair just to buy another pair in half a year.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 9, 2018
Hi All4Dilan,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Written by a customer while visiting sony.com
Customer Rating
2
Doesn't Last Long
on December 18, 2018
Posted by: Migol
Gender:Male
I bought these only 2 months ago and already the right side doesn't work properly.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
3
Good sound and very co for table, but don’t last..
on October 25, 2019
Posted by: Jacob1529
Gender:Male
I bought my third pair 2 months ago and I use them daily. My last pair lasted over 7 months and these only lasted 2 before they stopped playing in the right ear. I’m very disappointed and I wish these would last longer.
Response from sony.comBy Sony North America Customer Support , October 29, 2019
Hi, Jacob1529!
I understand that your headphones are having issues with the right ear. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex110ap/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
I understand that your headphones are having issues with the right ear. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex110ap/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
Written by a customer while visiting sony.com
Customer Rating
4
Rockin Out
on September 2, 2020
Posted by: Nimbus2000
These headphones rock. I bought them 6 months ago, run with them every day, and they are still going strong. The sosund is pretty good and the fit is snug. The wired input just don’t work with my new iphone, so I have to use an adapter to connect.
Written by a customer while visiting sony.com
Customer Rating
5
Awesome noise cancellation!
on July 30, 2025
Posted by: Nick80465
I own 3 sets of these. In the past (not sure this current model) the headphones use to have a noise cancelling feature that worked amazing. I am hearing impaired and the ear buds worked amazing for protecting my ears going on motorcycle rides, using power tools, airplane rides, loud environments and so on.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 30, 2025
Hi Nick80465!
It's a true pleasure to hear how much you appreciate your MDR-EX110AP headphones, especially their effectiveness in loud environments!
We're thrilled they've been such a valuable companion for you, whether you're on your motorcycle, using power tools or traveling.
Thanks for choosing Sony!
Best regards,
Estefany
It's a true pleasure to hear how much you appreciate your MDR-EX110AP headphones, especially their effectiveness in loud environments!
We're thrilled they've been such a valuable companion for you, whether you're on your motorcycle, using power tools or traveling.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com