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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
4
Good durability and quality
on March 25, 2018
Posted by: Rezaerza
Gender:Male
I've been using this device since three years ago and still working fine.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
My #1 choice!!
on May 13, 2018
Posted by: beans2020
Gender:Female
I love these headphones. They last so long, I had a pair forever and I lost them, sadly. I bought a new pair and I wish I didn’t buy a new pair sooner. I think the bass is great, PERFECT fit in my ears, and I love the blue/black combo.. not to mention the pause button/mic. I have a pair of Bluetooth in ear headphones from Bose and Jaybird, but they don’t dont fit as good as these Sony ones fit. They never fall out or loosen. The only way they could be better is if they were Bluetooth.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Mid-High Level Quality Sound With Decent Form
on August 9, 2018
Posted by: ShamelessSteven
Gender:Male
I've known Sony audio quality for years. It is often top notch or near to it. Which is why I purchased these C400s. I tried about 5 cheap alternatives that simply couldn't create the sound quality these have. The only reason I didn't start with Sony was because I feared their Bluetooth Earbuds weren't comfortable.
I wanted a comfortable set, and I found an Ink'd Wireless set to be the most comfortable. If Sony could keep their sound quality and steal the soft, flexible design of neck band that the Ink'd Wireless set I have, I would give it a 5 star, because that is what would be perfection to me. Something I would tell absolutely everyone to buy.
This set has the typical higher quality audio that Sony has become known for. It has a physical frame that grips the neck and holds in place, which is good for runners and such, but it is a presence on the neck. You feel it grip the neck, lightly, but enough to always be known. I'd love it if Sony would create 2 lines, one that holds in place and grips and one that is perfectly comfortable... even if it might slip a little. I've never actually had an issue with my Ink'd set beyond the sound quality and I do work out in those.
Overall == A quaility set for sound, but fairly rigid. I'm trying to warm and loosen the plastic frame and I have slightly improved the comfort, but it is still noticable. Mayble it will decrease with further use.
Also, I am still torn about the button layout, These have buttons on the neck side and I'm pretty sure I'd prefer them on the outward side.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Great, but stops working on 2-3months
on September 11, 2018
Posted by: TAE0
Gender:Male
I bought these 2 months ago, and had a pair before these, they run out of audio in the left and the Mic stops working in about 2 months. Fool me once, shame on you, fool me twice, shame on me.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, September 12, 2018
Hi TAE0,
We regret to hear that you're having issues with this unit. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/articles/00024605
We regret to hear that you're having issues with this unit. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://www.sony.com/electronics/support/articles/00024605
Written by a customer while visiting sony.com
Customer Rating
1
sound lagging
on December 19, 2018
Posted by: Tang0Fox
Gender:Male
sound keeps cutting out or lag. My phone is less then 1 feet away.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 22, 2018
Hi Tang0Fox, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. we recommend following some guidelines here: https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513188.html
Regards, Erin
Regards, Erin
Written by a customer while visiting sony.com
Customer Rating
1
The worst gadget I’ve ever had
on December 27, 2018
Posted by: JimmyEs
I bought this headphone last year. It broke up three times without any reason, 2 during the warranty period, and the third one just one week after the expiration of the warranty. Buying this is waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Awesome!
on January 27, 2019
Posted by: ISOUL22
Gender:Male
I'm happy with my product, but I do wish they were a bit tougher, one of the ear-buds stopped working and now I have only one side and it's very annoying.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
One of the best headphone ever used !
on August 5, 2019
Posted by: Stephin
Gender:Male
bought this model this specific second time. first one used like 4 years !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 13, 2019
Hello, Stephin! Thank you so much for sharing your wonderful experience with the MDR-EX110AP. We're glad to hear that you are happy and satisfied with the unit. Thanks for trusting Sony! - Romeo
Written by a customer while visiting sony.com