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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.7
Rating breakdown 44 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
16
38%of customers recommend this product.
(
15 out of
39)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Posted by: rishu
Verified Purchase:Yes
Because headphones wires are too delicate..
The wire gets broken cuts easily.
The wire gets broken cuts easily.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, April 20, 2015
Hello rishu, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you
Written by a customer while visiting sony.com
Posted by: Seth609
Gender:Male
Verified Purchase:Yes
I bought this yesterday and can say sound quality is amazing but only give it three stars because background noises are obnoxious with these to where I only use for calls if there is absolutely no background sounds otherwise music only
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Resilient
on June 6, 2018
Posted by: lfloeder1994
Gender:Female
I have sent these headphones through the washer AND dryer honest to God, at least 7 times. They still work every time. Might just be a fluke but man, I love these headphones. Thank you for making a product that can withstand my forgetfulness.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: CustomerB
Verified Purchase:Yes
Purchased these headphones online and within 4 months they were already broken.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, May 5, 2015
Hi CustomerB, We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
Written by a customer while visiting sony.com
Customer Rating
2
Great for the short time they last
on August 22, 2018
Posted by: Vyper34b
Gender:Male
I have had 3 pair in the past year. As others have said, they last about 6 months. The 3rd pair however only lasted 2 weeks. All 3 pair failed almost in identical fashion.
Pair 1: left ear instantly stopped working after roughly 6 months of basic use. There was no warning signs, it just failed during a routine phone call.
Pair 2: Right ear lost over 75% of its volume, almost as if the speaker was turned off. I unplugged it, reinserted it, it worked normal for about 10 minutes and completely died. It was only 5 months old with basic usage.
Pair 3: After only 2 weeks of 2 hours a day usage making phone calls, both ears just stopped. I borrwed a coworkers headphones to verify it was not my phone. Simply put, they just stopped. I never threw a pair into the dumpster faster than I did these.
Pair 1: left ear instantly stopped working after roughly 6 months of basic use. There was no warning signs, it just failed during a routine phone call.
Pair 2: Right ear lost over 75% of its volume, almost as if the speaker was turned off. I unplugged it, reinserted it, it worked normal for about 10 minutes and completely died. It was only 5 months old with basic usage.
Pair 3: After only 2 weeks of 2 hours a day usage making phone calls, both ears just stopped. I borrwed a coworkers headphones to verify it was not my phone. Simply put, they just stopped. I never threw a pair into the dumpster faster than I did these.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, August 23, 2018
Hi Vyper34b,
We regret to hear that this unit failed to meet your expectations. We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
We regret to hear that this unit failed to meet your expectations. We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
Written by a customer while visiting sony.com
Customer Rating
1
One bud stopped working after a few weeks
on August 28, 2020
Posted by: Sammmmmmmmm
I bought these 3 weeks ago the right earbud broke and no longer works.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Don't bother getting these headphones
on March 18, 2018
Posted by: Rosie5979
Gender:Female
I would not recommend these headphones to anyone. When I used them with my iPhone on a walk every time the wires moved there was rustling noise in my ears. I had to tuck the wires into my coat to hold them still enough to hear my music. I am going to junk these and get a pair of Apple headphones.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 19, 2018
Hi Rosie5979, we are sorry for the inconvenience this caused you and thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
1
Faultt
on October 25, 2017
Posted by: mike2810
Gender:Male
Bought a pair a month ago and every use the sound would sound muffled to the point that they would not work at all. Tried every tip and cleaned the port on my phone and still nothing. Either a flawed model or I unluckly bought a defective pair from the factory.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 26, 2017
Hi mike2810, we're sorry to hear what happened. We would like to hear more from you. Please reach us at socialsupport@am.sony.com and include all information such as model and a serial number, address and phone number so that we can assist you. Thank you.
-Erin
-Erin
Written by a customer while visiting sony.com