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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.7
Rating breakdown 44 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
16
38%of customers recommend this product.
(
15 out of
39)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
2
Bass is nonexistent
on April 13, 2018
Posted by: jacob0017
Gender:Male
I just bought these and I really regret it. The treble is just fine, but I couldn’t even hear the bass! Some people probably won’t care, but as a bass player, that’s probably the most important feature in a set of earbuds. Again, a lot of people won’t care, but if you play the bass or just like the bass in music, you’ll need a different set.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, April 14, 2018
Hi jacob0017,
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com
Customer Rating
1
Great Sound Quality, Terrible Construction Quality
on June 15, 2015
Posted by: Chasemotox63
These produce excellent quality sound for a $30 headphone, however as mentioned by many others, one side quit working after exactly 40 days. Unfortunately, because I foolishly expected them to at least last 90 days with minimal use, I did not keep my receipt.
This is not my first pair of Sony ear buds that have failed on one side, but other pairs usually lasted over a year, not 40 days.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 17, 2015
Hi Chasemotox63, we can see that this really upset you and it is sad to hear that the unit doesn’t go well. Please check this link to troubleshoot your issue regarding one side quit working: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76187/c/65,66/kw/no%20sound. If the issue is still unresolved, then the headphones should be replaced or repaired.
Written by a customer while visiting sony.com
Customer Rating
1
Don't work with Android!
on May 7, 2015
Posted by: AndyinNJ
These were a waste of money! They do not work with my Note 4. The player will only play one song and only if you can figure out the secret set of button presses to get the pause to stop. And I DID download the Smart Key app. Since my only need for headphones is for my smartphone music, these are now garbage. What a waste.
Oh, and in searching the owners manual, I see that Sony says something similar to "not guaranteed to operate all music players." SERIOUSLY!? Since when do Sony headsets not work with music players!!!!!
What a waste!
Written by a customer while visiting sony.com
Customer Rating
1
3rd Set of Headphones Stopped Working on One Side
on May 28, 2015
Posted by: Jefrank13
I have been a loyal Sony headphone user for years, and I'm not sure why. I've had the same problem with the last 4 sets that I have purchased. Just like others have mentioned, I am now with yet another pair of headphones that is only working on one side. This last pair lasted even less time than the others (maybe three or four months). I really hope customer service provides some sort of solution, as I've been a loyal customer, even though the product has been questionable.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, June 2, 2015
Hi Jefrank13, It is sad to hear that the unit doesn’t go well. Please check this article to troubleshoot your issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966/p/40940,40971,76187/c/65,66/kw/no%20sound.
Written by a customer while visiting sony.com
Customer Rating
1
2nd Broken Pair
on May 1, 2015
Posted by: Andrew1098
My first pair lasted 2 months until one earbud stopped working. I was able to return them, thankfully. The second pair lasted 93 days. Totally disappointing. They are cheap headphones, i get it. That said, they should not break sitting in a drawer.
No, I would not recommend this to a friend.
Response from sony.comBy Ella, Sony Support, May 4, 2015
Hi Andrew1098, we're sorry to hear about this. Let me forward this message to the proper department. Thank you.
Written by a customer while visiting sony.com
Customer Rating
1
Broke after a month
on June 19, 2015
Posted by: EDAS
Similar to everyone else, one ear stopped working after a month. extremely inconvenient. a waste of £25
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, June 21, 2015
Hello EDAS! Thank you for sharing your feedback with us. we would like to recommend to try the steps available through the following link:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
Written by a customer while visiting sony.com
Customer Rating
1
I love these headphones, but....
on August 19, 2015
Posted by: pudge
I have bought these headphones, maybe foolishly, 3 different times. I love the fit, the length, the sleekness, and mainly the mic and controls. Unfortunately, each time I buy these, the mic/controls break and the sound becomes off in one of the ears. I was looking to replace them again by buying another pair, maybe foolishly, but I will probably upscale to something a bit more durable.
There is nothing more frustrating when these headphones break since they are so great.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, August 21, 2015
Hello pudge! Thank you for bringing to issue to our attention, we apologize for any inconvenience you have experienced while using this unit. We will make sure to pass it to the proper department for further review, as well, we would like to recommend to try the steps available through the following links:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38919/p/40940,40971,76187/c/65,66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,76187/
https://us.en.kb.sony.com/app/answers/detail/a_id/38919/p/40940,40971,76187/c/65,66/related/1
Written by a customer while visiting sony.com
Customer Rating
5
Love these
on August 24, 2015
Posted by: Mounty078
I have no idea what everyone is whining about. Maybe it's because I bought these in the Netherlands or something. I've had MDR-EX50LP which had great audio but you could really hear the wind outside and I don't have that problem with these. I lost those so I bought these. I actually think these are of great build quality, too bad that it isn't thicker like the EX50LP but oh well. These simply don't break like the other ones. The sound quality is great as well, could be better but I'm not complaining.
I would recommend this to a friend!
Written by a customer while visiting sony.com