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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
Don't last long
on September 2, 2019
Posted by: Jackie279999
After 2 weeks of use they simply don't turn on. One day they were fine next day took off charge and nothing
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 4, 2019
Hello, Jackie279999!
We sincerely regret what happened. Let's try to isolate the issue by performing some troubleshooting steps on the link below:
Please select "No power" topic
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
We sincerely regret what happened. Let's try to isolate the issue by performing some troubleshooting steps on the link below:
Please select "No power" topic
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wi-c400/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
2
Great sound!!!!!
on May 14, 2020
Posted by: Chernise
Gender:Female
I bought these headphones for my dad back in December 2019 but he ended up giving them back to me saying he prefer some other kind and I was wondering why until I used them.....let me just say first things first the quality of the sound is great but why does it not stay connected to my phone for a long period of time....every time I connect to listen to music I have to exit out the app to reconnect the headphones every few minutes into listening......why?
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 16, 2020
Hi Chernise, we're sorry to hear that you have an issue with your SONY unit. If the headset does not function as expected, you may follow this link to resolve the issue: https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
We're glad you appreciate the sound quality of our product. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
We're glad you appreciate the sound quality of our product. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Written by a customer while visiting sony.com
Customer Rating
2
Great until its not
on June 16, 2020
Posted by: wyokoke
Gender:Male
The headphones worked great, until about 2 months in if they timed out and automatically shut off, they just wouldn't turn back on until I plugged them in, regardless of how full the battery was. Which, working outside, means I might as well have got one with a 4 hour battery instead of 20. I'll save money and get ones from a cheaper brand that might work as long as they're supposed to
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
I want my money back
on May 11, 2015
Posted by: pjohnson2298
I am never buying sony products again because if their headphones can only last a month and a half, what is the point in buying them for 30 dollars? I will never refer anyone i know to sony headphones or products.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, May 13, 2015
Hello pjohnson2298! We apologize for any inconvenience caused by this unit, we would like to review your case and check if there is anything that we can help you with, please email us at socialsupport@am.sony.com and include your contact information,model, serial number with a description of the issue you are experiencing with this unit.
Written by a customer while visiting sony.com
Customer Rating
5
Earbuds that stay put in small ears
on November 30, 2017
Posted by: jillybean
Gender:Female
It's so nice to finally find a pair of headphones that actually fit my ears and even better, they don't fall out! They actually stay put! Sound quality is excellent. Recently lost my first set and finally bought a new pair today. Couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Long lifespan & great quality
on May 13, 2018
Posted by: Savy123
Gender:Female
I’ve had these for about a year and a half and they still work, mostly. These ear buds have lasted longer than any other ear buds that I’ve bought. The sound in the right ear bud stopped working but the left still worked and I could still use the mic that’s connected to the left ear bud. Overall happy with the lifespan and the quality of the audio and the mic
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Great battery life
on June 10, 2018
Posted by: steven85
Gender:Male
Coming from HBS750s, I really miss the EQ settings. The combination controls are a little awkward at first but I have adapted. Sound and connection are very clear, just wish there was more bass!
Response from sony.comBy Zac, Sony North America Customer Support, June 10, 2018
Hi steven85,
We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department.
We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department.
Written by a customer while visiting sony.com
Customer Rating
3
Great ear-phones, but ont in the long run
on August 7, 2018
Posted by: All4Dilan
Gender:Male
So i have bought these earbuds 3 times. First time my dad bought me them in january 2017. After half a year they broke, i thought it was mostly me that broke them, so i bought another pair cuz i thought they were good back in september. Half a year goes by and in february or march they break again. Now i get the sense that they only last for half a year, so i still buy another one cuz they are cheap and pretty good. Now half a year later the date is 7th agust the earphones have broken again and now im going to the store to buy another pair just to buy another pair in half a year.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 9, 2018
Hi All4Dilan,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Written by a customer while visiting sony.com