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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.7
Rating breakdown 44 reviews
5 Stars
12
4 Stars
3
3 Stars
5
2 Stars
8
1 Star
16
38%of customers recommend this product.
(
15 out of
39)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
get rid of in line mic
on September 18, 2017
Posted by: HenryJ
Gender:Male
SONY - can you please make an earbud without the in line mic. The in line mic compromises the earphones robust construction that I have become accustomed to. I have used ear buds since their inception with the Walkman back in the 80's with no issues until the in line mic of the modern age. Moisture makes in line mic malfunction. I just bought a pair of new earbuds - but they are basically useless after mile 3 while I am running. (they sound good until then) Do you have an old pair of ear buds I can purchase?????
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 18, 2017
Hello, HenryJ, Thank you very much for taking the time in writing us your honest review regarding the device. These suggestions are very much welcome for further improvements of our products and we are more than happy to take a look on this matter. You may check our latest Sony products on the link below:
https://www.sony.com/electronics/headphones/t/in-ear-headphones.
Regards, _Bob
https://www.sony.com/electronics/headphones/t/in-ear-headphones.
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
Great headphones, but broke after only 5 months :(
on October 8, 2017
Posted by: Em Zengers
Gender:Female
I received these as a gift in late May, but they just broke. I can't hear out of the left ear, because the wires are somehow broken near the jack, even though I was pretty careful with them. They work great, with a great balance of treble and bass. I really like the multi-function button and the length adjuster that comes with them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2017
Hi Em Zengers, we apologize for the inconvenience that the unit did not live up to your expectations. You may consider following the troubleshooting steps on the link below to isolate the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
5
No complaints!
on December 31, 2017
Posted by: thatguyoverthere
I bought a pair of these earbuds three years ago and they did not disappoint. For the price, the sound quality was a little better than expected and these earbuds have a pretty good bass range. The best thing about these earbuds was their durability. I worked out regularly with these babies and even accidentally washed them a few times and they never stopped working perfectly. I'm back here on the website to order a new pair since I seem to have lost my original pair. Great earbuds!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Excellent sound from such an affordable headset
on January 10, 2018
Posted by: nonickname9999
Gender:Male
For inexpensive earbuds these have amazing sound. Lots of base, good volume output even on low- or mid-volume setting on the device. Very impressed. They're also surprisingly comfortable even for hours of wear. The handy cord winder tool isn't sexy looking but does help keep them from getting knotted up in my bag. These are my go-to buds for when I need a compact pair of buds.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Only works for a week
on March 27, 2018
Posted by: Rob222
Gender:Male
The first time I bought these was because I had bought an earlier version that I loved. I thought these would be the same. When I first tried put them to use the sound quality was as great as I remember. Then a month later they stopped working. I gave them the benefit of the doubt and bought another pair, same exact story. Then I got a different pair of Sony ear buds I had used and loved before as well. These didn't even last a day! I guess sony isn't what it used to be in the ear bud department. I was a lifelong fan that got let down.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 28, 2018
Hi Rob222, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number.
Thank you, _Bob
Thank you, _Bob
Written by a customer while visiting sony.com
Customer Rating
2
So comfortable but not durable
on May 4, 2018
Posted by: Erin100
Gender:Female
I have owned 2 pairs of these in the past year and both have broken! I thought the first pair was just bad luck so I tried again but they broke as well. They are very comfortable and great for running but not durable, disappointed...
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 5, 2018
Hi Erin100, we regret that the headphones did not live up to your expectations. Rest assured that your feedback forwarded to the relevant department as we always looking to make Sony better. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Product!!!
on December 2, 2018
Posted by: aged70
Gender:Male
I have had these earbuds for about 3 years they still sound amazing but 3 years later the sound has gotten a little quieter over the past few months but I'm still happy with them and still use them to this day :)
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
excellent sound, not long lasting
on January 6, 2019
Posted by: TrentSB1984
Gender:Male
I bought these headphones last year, they have been great up until now, sound clarity I have never heard in other earbuds, but now the left earbud went incredibly quiet, the right still works perfectly, maybe its because I use the microphone for phone calls, I dont know. I wouldve given a perfect 5 star if they still had sound in both ears, I am trying the MDRXB50 that someone got me for Christmas and already I can say they do not sound as good as MDR EX110 AP, yes there is more bass but the sound is very compromised to make the bass, guess I will just have to save up for some Bose earbuds
Response from sony.comBy Zac, Sony Social Support, January 10, 2019
Hi TrentSB1984,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com