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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
2
Doesn't Last Long
on December 18, 2018
Posted by: Migol
Gender:Male
I bought these only 2 months ago and already the right side doesn't work properly.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Extraordinary sound quality!
on January 29, 2019
Posted by: ofcyln
Gender:Male
I bought this headset from the airport because I lost my Sennheiser Momentum. I suprisely satisfied with the sound. Sound quality is surprisingly good!
Written by a customer while visiting sony.com
Customer Rating
3
Problems connecting
on February 3, 2019
Posted by: baxel
Gender:Male
I bought this and it connected perfectly with my phone but when I tried to connecting it to my computer, I have the latest Windows version, it wouldn't connect. Good product if you only plan to use it with your phone.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
CUTS IN AND OUT
on March 23, 2019
Posted by: Jett777747
Gender:Female
Using this with an iphone 6s.
The sound constantly cuts in and out, and the sound also warbles. The headphone will randomly disconnect, when both the headphone and iphone are fully charged.
I bought this because the earlier version C300 worked well with my phone, but this model does not.
The size of this headphone is also too large. I'm female, and it is uncomfortable on my skinny neck.
The sound constantly cuts in and out, and the sound also warbles. The headphone will randomly disconnect, when both the headphone and iphone are fully charged.
I bought this because the earlier version C300 worked well with my phone, but this model does not.
The size of this headphone is also too large. I'm female, and it is uncomfortable on my skinny neck.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, March 25, 2019
Hi Jett777747,
We regret to hear that you're having issues with your SONY product, Let's try to isolate the issue to fix it. Let's start by following these steps. Have you tried to connect the headphones to a different phone? If it still happens on other phones, please try to check this link below for additional info.
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
Regards,
Sam
Sony Social Support
We regret to hear that you're having issues with your SONY product, Let's try to isolate the issue to fix it. Let's start by following these steps. Have you tried to connect the headphones to a different phone? If it still happens on other phones, please try to check this link below for additional info.
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513198.html
Regards,
Sam
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
Great sound long battery life
on May 16, 2019
Posted by: Anonymous
Gender:Male
Great sound long battery life, good for the price.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Good sound and very co for table, but don’t last..
on October 25, 2019
Posted by: Jacob1529
Gender:Male
I bought my third pair 2 months ago and I use them daily. My last pair lasted over 7 months and these only lasted 2 before they stopped playing in the right ear. I’m very disappointed and I wish these would last longer.
Response from sony.comBy Sony North America Customer Support , October 29, 2019
Hi, Jacob1529!
I understand that your headphones are having issues with the right ear. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex110ap/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
I understand that your headphones are having issues with the right ear. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex110ap/articles/00024605
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
Written by a customer while visiting sony.com
Customer Rating
3
Phone calls bad sound, music sound is great!
on November 24, 2019
Posted by: Sonyllover
Gender:Female
When I connected it to my playlist I was so happy with the sound. Incredible. Then I received my first phone call using them and the caller could barely understand me. I called someone else and the same result. Disappointing! I need a similar style that is perfect for phone calls AND music. Is that asking too much. I'll return tomorrow.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , November 29, 2019
Hi, There!
We are sorry for the inconvenience this caused you. Please try following the steps on the manual to troubleshoot the issue.
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
We are sorry for the inconvenience this caused you. Please try following the steps on the manual to troubleshoot the issue.
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Defective from Manufacturer
on March 6, 2020
Posted by: Mike8888
Gender:Male
My question is why are these still on store shelves. I've bought 5 units just to prove they are defective straight from the manufacturer (of course I've returned them all). I kid you not, these have an issue straight from the production line. I've literally bought 5 units so far and most have died within a week. You, Sony, need to recall this model and figure out the issue, from the looks of it, customers who have bought this product have developed a bitter taste for the Sony brand. I myself love Sony and know that this is just manufacturer defect and that not all Sony products have this issue, but I'm not everyone. Heed the warning Sony. Oh and the microphone on these and the WI-C200 are probably the same exact mic, both are no good; the person on the other side always says it sounds muffled on both models. Constructive criticism that's all.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , March 8, 2020
Hi Mike8888,
We are sorry if the headphones did not meet your expectations. Allow us to help you with the issues that you're having. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
We are sorry if the headphones did not meet your expectations. Allow us to help you with the issues that you're having. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com