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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
5
Buy only Original items
on March 8, 2020
Posted by: Taranvir
Gender:Male
Its very good quality product and I'm happy with it, with the price range $$
Thanks Sony !
buy Only Original items for satisfaction ✌
Many copies are available in the market for cheap $$
Thanks Sony !
buy Only Original items for satisfaction ✌
Many copies are available in the market for cheap $$
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 9, 2020
Hi Taranvir,
We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony!
Regards,
Sam
We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Com Tech
Gender:Male
Verified Purchase:Yes
I bought these headphones due to the fact hat my Lg headphones finally have up after 5 years and did not make that model anymore. every time you move, the headphones pick up the rubbing noise. very very very annoying. due to the virus, i cant even take them back right now.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 14, 2020
Hi Com Tech, We're sorry to hear about this. Please follow the troubleshooting steps on the link below to resolve this issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00229666
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00229666
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
3
Good one but it's very annoying using Bluetooth
on July 28, 2020
Posted by: Diya
Gender:Female
Good features and I loved it. Worst part is that it's very challenging to connect with Bluetooth. Once connected its the best but unfortunately I had to unpair and tried to connect to another mobile phone. That's it now i cannot connect to any of these two mobiles. It's very annoying to keep on trying.
Written by a customer while visiting sony.com
Customer Rating
2
50/50
on August 21, 2020
Posted by: Upset Customer
Gender:Male
Headphones were working fine, but the wires got bent and there went the sound. Would not buy again.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Rockin Out
on September 2, 2020
Posted by: Nimbus2000
These headphones rock. I bought them 6 months ago, run with them every day, and they are still going strong. The sosund is pretty good and the fit is snug. The wired input just don’t work with my new iphone, so I have to use an adapter to connect.
Written by a customer while visiting sony.com
Customer Rating
5
Fun fit
on September 2, 2020
Posted by: Layl1
Gender:Male
The way these sit on your shoulder is unique to others and make them a great comfort fit. The sound is good overall and connectivity not bad.
Written by a customer while visiting sony.com
Customer Rating
5
Awesome noise cancellation!
on July 30, 2025
Posted by: Nick80465
I own 3 sets of these. In the past (not sure this current model) the headphones use to have a noise cancelling feature that worked amazing. I am hearing impaired and the ear buds worked amazing for protecting my ears going on motorcycle rides, using power tools, airplane rides, loud environments and so on.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 30, 2025
Hi Nick80465!
It's a true pleasure to hear how much you appreciate your MDR-EX110AP headphones, especially their effectiveness in loud environments!
We're thrilled they've been such a valuable companion for you, whether you're on your motorcycle, using power tools or traveling.
Thanks for choosing Sony!
Best regards,
Estefany
It's a true pleasure to hear how much you appreciate your MDR-EX110AP headphones, especially their effectiveness in loud environments!
We're thrilled they've been such a valuable companion for you, whether you're on your motorcycle, using power tools or traveling.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
2
Broke in 5 months
on August 15, 2018
Posted by: DoNotBuyIT
Gender:Male
The headphones right ear bud stopped working several times and i had to keep resetting it and unpairing it from my phone. It died the other day and wouldnt charge or turn on. Currently getting a replacement under warranty. I wished that the serial number was printed on the plastic rather than a sticker that falls off in order to make the replacement process easier.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com