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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
5
The Perfect Earphones For Me
on June 27, 2019
Posted by: Ivanovsky
Gender:Male
I took a gamble on a salesman's recommendation. This is easily one of the best smartphone accessories for my usecase.
1) fast bluetooth connection to my Samsung S10e
2) the set easily switches from one audio source to another without any delays
3) I dont even feel headband when I happen to fall asleep on my long commutes to work
4) 20 hour battery life is perfect for an on-the-go guy like me
5) the headband adjusts to your preference
It's perfect for me. Best 50 USD I spent on a smartphone accessory.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
WI-C400 Headset
on May 23, 2018
Posted by: LadyDee
Gender:Female
I purchased this headset last month. I figure Sony is a reputable name brand. This headset is HORRIBLE. The microphone picks up ALL background noise, even against your clothes which makes the call impossible
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, May 24, 2018
Hi LadyDee,
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Written by a customer while visiting sony.com
Customer Rating
1
Good sound broke too fast :(
on November 22, 2018
Posted by: Cforrest1
Gender:Female
Bought less than 6 months ago. Only 1 ear piece works and bluetooth is awful for talking on phone...
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, November 24, 2018
Hi Cforrest1, we are sorry for the inconvenience this issue has caused you. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you.
Regards,
Erin
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: rishu
Verified Purchase:Yes
Because headphones wires are too delicate..
The wire gets broken cuts easily.
The wire gets broken cuts easily.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, April 20, 2015
Hello rishu, We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you
Written by a customer while visiting sony.com
Posted by: Seth609
Gender:Male
Verified Purchase:Yes
I bought this yesterday and can say sound quality is amazing but only give it three stars because background noises are obnoxious with these to where I only use for calls if there is absolutely no background sounds otherwise music only
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Resilient
on June 6, 2018
Posted by: lfloeder1994
Gender:Female
I have sent these headphones through the washer AND dryer honest to God, at least 7 times. They still work every time. Might just be a fluke but man, I love these headphones. Thank you for making a product that can withstand my forgetfulness.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
GARBAGE with a Pixel Phone!!!!
on August 20, 2018
Posted by: TrexShortArmKiller
Gender:Male
Bought these 2 months ago to work with my Pixel XL. Doesn't work correctly 85% of the time. Disconnects whenever, powers down when it feels like it, can be listening to music and not be able to use it to make a phone call, will not respond to commands a lot of the time.
Was this product even tested with the Pixel phone?
At this point, I am going to have to spend more money and buy a different pair just so I can use the basic functions of a wireless headset
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 21, 2018
Hello TrexShortArmKiller, we're sorry to hear that and we do apologize for the inconvenience. You may isolate the issue by simply following the troubleshooting steps on the link provided below:
http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
Regards, _Bob
http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1
Can't use for calls. Receivers can't hear my voice
on May 8, 2019
Posted by: Kobby526
Gender:Male
When making calls, I can hear the receivers alright but they keep on saying hello and hello till they end the call which means they can't hear me. I have to disconnect the device before I can make a call. This is very bad!!!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , May 11, 2019
Hi Kobby526,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Erin
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Erin
Written by a customer while visiting sony.com