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Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
1
Awful!
on October 15, 2019
Posted by: Jshank
Gender:Female
Just purchased yesterday. Keeps disconnecting and reconnecting during calls. SkullCandy less expensive and never an issue. SONY is a waste. Name too big, better brands less known.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , October 16, 2019
Hi, Jshank!
We are sorry for the inconvenience this caused you. Please try following the steps below to isolate the problem.
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Erin
We are sorry for the inconvenience this caused you. Please try following the steps below to isolate the problem.
https://helpguide.sony.net/mdr/wic400/v1/en/index.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Poor audio and microphone quality
on February 6, 2018
Posted by: doubledutchrudder
Gender:Male
Returned these the next day due to audio being low quality with almost no bass, and most importantly the calls I made resulted in people criticizing my voice as being annoyingly tinny and also my voice fading in and out consistently.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 7, 2018
Hi doubledutchrudder, we regret that your headphones had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
~Erin
~Erin
Written by a customer while visiting sony.com
Posted by: CustomerB
Verified Purchase:Yes
Purchased these headphones online and within 4 months they were already broken.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, May 5, 2015
Hi CustomerB, We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time.
Written by a customer while visiting sony.com
Customer Rating
2
Great for the short time they last
on August 22, 2018
Posted by: Vyper34b
Gender:Male
I have had 3 pair in the past year. As others have said, they last about 6 months. The 3rd pair however only lasted 2 weeks. All 3 pair failed almost in identical fashion.
Pair 1: left ear instantly stopped working after roughly 6 months of basic use. There was no warning signs, it just failed during a routine phone call.
Pair 2: Right ear lost over 75% of its volume, almost as if the speaker was turned off. I unplugged it, reinserted it, it worked normal for about 10 minutes and completely died. It was only 5 months old with basic usage.
Pair 3: After only 2 weeks of 2 hours a day usage making phone calls, both ears just stopped. I borrwed a coworkers headphones to verify it was not my phone. Simply put, they just stopped. I never threw a pair into the dumpster faster than I did these.
Pair 1: left ear instantly stopped working after roughly 6 months of basic use. There was no warning signs, it just failed during a routine phone call.
Pair 2: Right ear lost over 75% of its volume, almost as if the speaker was turned off. I unplugged it, reinserted it, it worked normal for about 10 minutes and completely died. It was only 5 months old with basic usage.
Pair 3: After only 2 weeks of 2 hours a day usage making phone calls, both ears just stopped. I borrwed a coworkers headphones to verify it was not my phone. Simply put, they just stopped. I never threw a pair into the dumpster faster than I did these.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, August 23, 2018
Hi Vyper34b,
We regret to hear that this unit failed to meet your expectations. We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
We regret to hear that this unit failed to meet your expectations. We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
Written by a customer while visiting sony.com
Customer Rating
1
Decent for music - WORTHLESS for phone calls
on August 23, 2018
Posted by: HunkyMcStudleypants
Gender:Male
My first impression was decent, but that quickly faded. I ride my bike to work, and listen to music and podcasts - these headphones work decent for that and they seem to connect well at a distance from the phone. The layout and feel of the buttons is awful though - very counter-intuitive. Please give me tactile buttons in an obvious order (take a tip from Jabra Halo series - buttons are SUPER easy to find). With these I'm constantly pushing play/pause when I'm trying to adjust volume.
Unfortunately, these are completely useless for calls. The thin, very hollow plastic that goes around your neck picks up every single fiber of your shirt barely rubbing against it and amplifies that sound - which is completely inaudible otherwise - directly into your earbuds while you are trying to have a conversation. And that's only if you can stand the terrible connection long enough, because as soon as I make a call the audio rapidly cuts in and out like a strobe. I've had this happen with other bluetooth headsets, when the connection is too far away, or something is between the headset and phone - but this headset strobes the audio for 90% of every single phone call - which means I just turn them off and have to actually hold the phone. If I'm driving, I just have to suffer through terrible audio quality.
I only bought these because my Jabra pair broke, and these seemed like a decent replacement. Jabra is sending me a warranty replacement - when those arrive I'm getting rid of these.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 23, 2018
Hi HunkyMcStudleypants, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Written by a customer while visiting sony.com
Customer Rating
1
Worst headphones
on October 20, 2020
Posted by: Jayme
They fell apart after 2 months, they disconnect in the middle of talking on them, very poor quality!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
Disappointing performance
on July 11, 2019
Posted by: DonnaB
Gender:Female
Callers say the sound is muffled and it is difficult to understand me.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 1, 2019
Hi, DonnaB!
I understand that your wi-c400 is having issues with phone calls. Please try following the steps on the link below:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Earl
I understand that your wi-c400 is having issues with phone calls. Please try following the steps on the link below:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513176.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Earl
Written by a customer while visiting sony.com
Customer Rating
3
Bad connectivity
on December 11, 2017
Posted by: Virna
Gender:Female
If I go away from my cell phone, Bluetooth gets disconnected. Ok, normal but when i get next to the cell phone no automatic connection is received. I have to manually reconnect. Not good, too often. My previous Bluetooth had that great feature.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 13, 2017
Hello Virna, we're sorry to hear that. You may try to reset the unit and pair the device again. Please refer to the links below:
http://helpguide.sony.net/mdr/wi1000x/v1/en/contents/TP0001513197.html
http://helpguide.sony.net/mdr/wi1000x/v1/en/contents/TP0001513198.html
If the issue still persists, further assistance may require. Kindly check this link: https://esupport.sony.com/US/p/service.pl
Regards, _Bob
http://helpguide.sony.net/mdr/wi1000x/v1/en/contents/TP0001513197.html
http://helpguide.sony.net/mdr/wi1000x/v1/en/contents/TP0001513198.html
If the issue still persists, further assistance may require. Kindly check this link: https://esupport.sony.com/US/p/service.pl
Regards, _Bob
Written by a customer while visiting sony.com