 |
Customer Reviews Collected from sony.com |
Sony - Step-Up EX Series Earbud Headphones - Black
Average Customer Rating:
2.5
Rating breakdown 116 reviews
5 Stars
22
4 Stars
11
3 Stars
12
2 Stars
26
1 Star
45
32%of customers recommend this product.
(
34 out of
106)
Customer Reviews for Sony - Step-Up EX Series Earbud Headphones - Black
Customer Rating
2
Fails to connect with Samsung Galaxy S9+
on August 3, 2018
Posted by: Gabe40
Gender:Male
They work great but I have had to buy a replacement since purchasing them last December. However, today they absolutely will not pair with the Galaxy S9+. I have a friend with the exact same issue
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
How to connect two mobile phone
on July 29, 2020
Posted by: Bharat123
Gender:Male
If this Bluetooth is not used to connect two mobile phones, please share with me how to use two mobile phones in one neckbend
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
One bud stopped working after a few weeks
on August 28, 2020
Posted by: Sammmmmmmmm
I bought these 3 weeks ago the right earbud broke and no longer works.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
Cheap
on March 13, 2018
Posted by: Brown Pearl
Gender:Female
I bought these a week ago. Every time I turn them on, I have to adjust the volume, people can't hear me. Mic is so close to the call button that I hear noise as I am hanging up.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 14, 2018
Hi Brown Pearl,
We are sorry to hear that you're having issues with this unit. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link under the troubleshooting tab:
http://helpguide.sony.net/mdr/wic400/v1/en/index.html
Regards,
Zac
We are sorry to hear that you're having issues with this unit. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link under the troubleshooting tab:
http://helpguide.sony.net/mdr/wic400/v1/en/index.html
Regards,
Zac
Written by a customer while visiting sony.com
Customer Rating
2
Buyer beware!
on November 26, 2018
Posted by: buckeyegal72
Gender:Female
I am very displeased with the results I have had with my headset. It pairs great with the laptop but for some reason, it won't pair with the phone. That was one of the things I bought the set for. If anyone has clues as how to pair to the phone, I would be grateful. I have a TracFone LG Rebel.
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony Social Support, November 27, 2018
Hi buckeyegal72,
We regret to hear that you're having issues with this Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
We regret to hear that you're having issues with this Headphones. Let's try to isolate the issue by following some troubleshooting steps included on this link:
https://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
Written by a customer while visiting sony.com
Customer Rating
1
Poor sound
on November 13, 2017
Posted by: hickeychk
Gender:Female
Everyone is complaining that I sound muffled. Also, they cant hear me speaking..
No, I would not recommend this to a friend.
Response from sony.comBy Vincent , Sony North America Customer Support, November 14, 2017
Hi, hickeychk, We are sorry you are having this issue. Kindly turn up the volume of the headset and the connected device. Make sure to keep the headset away from a microwave oven, Wi-Fi device, etc. If the issue is still unresolved, you may reset or initialize the unit by following the steps from the link below:
http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
http://helpguide.sony.net/mdr/wic400/v1/en/contents/TP0001513197.html
Written by a customer while visiting sony.com
Customer Rating
1
Don't bother getting these headphones
on March 18, 2018
Posted by: Rosie5979
Gender:Female
I would not recommend these headphones to anyone. When I used them with my iPhone on a walk every time the wires moved there was rustling noise in my ears. I had to tuck the wires into my coat to hold them still enough to hear my music. I am going to junk these and get a pair of Apple headphones.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 19, 2018
Hi Rosie5979, we are sorry for the inconvenience this caused you and thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Written by a customer while visiting sony.com
Customer Rating
1
Faultt
on October 25, 2017
Posted by: mike2810
Gender:Male
Bought a pair a month ago and every use the sound would sound muffled to the point that they would not work at all. Tried every tip and cleaned the port on my phone and still nothing. Either a flawed model or I unluckly bought a defective pair from the factory.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 26, 2017
Hi mike2810, we're sorry to hear what happened. We would like to hear more from you. Please reach us at socialsupport@am.sony.com and include all information such as model and a serial number, address and phone number so that we can assist you. Thank you.
-Erin
-Erin
Written by a customer while visiting sony.com